Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

A+, N+, and general career path


  • Please log in to reply
5 replies to this topic

#1 cf180782

cf180782

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 29 April 2016 - 09:15 AM

preface: IT professional with nearly 5+ years helpdesk/desktop support experience. A+ and N+ certified. 

 

 

I just have a general question about the CompTIA career pathway:

My company will pay for any certification I want and I'd like to accumulate as many as I can before moving on or, hopefully, moving up. I just recently passed N+ this year and am thinking about what to take next.

 

I'd like to pass Security + by next year or the following year to renew my A+ and N+ but am wondering what I should do or take in the meantime.

 

Microsoft certifications are quite overwhelming and there are a lot of them. I'm not sure if I should start on that pathway or stay with CompTIA. I'm not even sure where to even begin with MS certifications honestly. 

 

I found the IT fundamentals CompTIA exam and am wondering if I should just take that this summer to keep my mind sharp. Does anyone know if it counts towards the continuing education or renewals? Does IT fundamentals renew like the A+ and others? If so, I can take it just to have another resume line item.

 

I believe I am most interested in security and networking side if that makes a difference. 

 

Thanks everyone!



BC AdBot (Login to Remove)

 


#2 Kilroy

Kilroy

  • BC Advisor
  • 3,486 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Launderdale, MN
  • Local time:11:45 AM

Posted 30 April 2016 - 01:29 PM

Take a look at the job opening ads in your area to see what certifications they are looking for, for the jobs you want.

 

Make sure that you know the full costs of having your company pay for your training and certifications.  A lot of the time these company programs require you to work an additional amount of time or reimburse the company for the costs.  Not to say that the companies always collect, but it is normally an option.

 

Once you're doing the jobs the less the certifications matter.  The purpose of certifications is to certify a holder's ability and normally a certification is supposed to certify an experience level measured in months.



#3 cf180782

cf180782
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 30 April 2016 - 01:49 PM

Thanks for responding Kilroy!

 

I'm very fortunate that there are no strings attached with my firm. They encourage us to pass a CompTIA a year hence the A+/N+ already. 

 

I had not thought about the certifications having months competency attached to them but that makes sense. I am curious if the certs from MS and CompTIA can lead you down a certain path(s) if you so choose. I'm not sure I always want to remain in helpdesk/desktop support and am wondering if I wanted to, let's say, go into programming(no experience would start as amateur) or IT management/project management/ go for project plus or even try network admin(CCNA). I think the N+ does give an overview of networking basics but I feel it has not really prepared me to apply for a network admin position though. Would it just get me in the door to a network admin position?

 

I guess I would just do CompTIA fundamentals to pad my resume more if I were to move on but I am hoping to stay at my current firm/position(as an IT coordinator/helpdesk manager for a satellite office of around 200 ppl) for the foreseeable future. I just can't remain still and they push us to do a cert a year so I don't want to waste my time or effort on just random certs.

Thanks again for commenting and any advice, Kilroy. I am only a few years out of college and working at a career-level. 


Edited by cf180782, 30 April 2016 - 01:49 PM.


#4 Kilroy

Kilroy

  • BC Advisor
  • 3,486 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Launderdale, MN
  • Local time:11:45 AM

Posted 01 May 2016 - 09:38 AM

I find it hard to believe that someone would want to remain in a level 1 position.  Level 1 is the Help/Service Desk, the first line of IT support.  Level 1 people normally work off of scripts and knowledge base articles, there isn't a lot of problem solving or project work.

 

Level 2 is Local IT.  Level 2 gets a lot of the tickets that aren't resolved at Level 1.  Level 2 has a lot of direct contact with end users.  Level 2 does a lot of problem solving and needs to have a much better understanding of IT.  Level 2 handles computer add/moves/changes.  Level 2 does project work.  The thing I enjoyed most about Level 2 was the variety of work, computers, printers, network, servers, and much more.

 

Level 3 are the specialist.  Level 3 normally deals with a specific application or technology.  These are your server administrators, network infrastructure, security, e-mail.



#5 cf180782

cf180782
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:01:45 PM

Posted 02 May 2016 - 04:13 PM

Yeah. I figured as much.

 

I would say my current situation is unique but is essentially a Level 1 mixed with Level 2. 

 

I work for a global firm in one of our satellite offices in the US. It's helpdesk/desktop level 2 support as I have direct contact with end users and all the different technologies of our office. I'm essentially responsible for everything technology related and then some. 

 

My official position is IT Coordinator but it's only my boss and I that work in our office. I have no direct reports and as our infrastructure changes or is upgraded it's usually contractors or Regional Support sends down our VRTX and we hook it up and they do the rest. So even if I was looking for hands on networking or security experience it's very limited. I deal usually with folder permissions, Active directory, misc IT questions and situations, video conferencing, viruses...you know the typical Level II stuff.

If our office continues to grow they may allow me to bring another Helpdesk Tech on but that is nearly 100 people away before they deem it necessary for another. 100 consultants per 1 tech.

 

I guess I'm not really sure where I am even going with this but since you mentioned you were Level 2 support at some point what did you end up deciding/doing? I'm not sure with my lack of programming/coding esp I could venture very far in Level 3 unless I used the networking + and experience to jump into network admin/ managment (undergrad in business) /project management (project +). I feel my options are limited as I am not from a traditional IT background.

 

Thanks again Kilroy. I really appreciate you responding. 

 

 



#6 Kilroy

Kilroy

  • BC Advisor
  • 3,486 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Launderdale, MN
  • Local time:11:45 AM

Posted 02 May 2016 - 06:46 PM

I loved level 2 support, mainly for the variety of work.  My current position I would classify as a level 2.5 position.  I am working in a level 3 group for Analysis and CAD application support.  I am managing MathWorks MATLAB licenses, installing software, creating documentation and reports, and a ton of other things.  I kind of lucked into this position as they would looking for someone to get their Remedy ticketing queue under control.  I figured that would take me 90 days and the contract was for six months.  I met my 90 day estimate without a problem and then started picking up more an more work.  Here I am a year and a half later gaining more and more experience in a variety of areas to expand my skill set an make me more valuable.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users