OK, still recovering from major crash. Seemed to have started with malware then virus then freezes & crashes. Finally took HP p6232p Desktop to The GeekSquad at Best Buy and they reinstalled OS as my attempts failed. Computer freezes & crashes again so take it back to TGS and they reinstalled again and all is well now except I have no sound. Backing up a bit, at some point in all this i experienced also some electrical problems and did blow out my keyboard, but forgot to tell the geeks about possible sound (since I now know it's not the speakers because they worked on another PC).
So, i bought & installed a new soundcard and when startup showed recognition of new hardware and installed appropriate drivers, but still no sound. Diagnostics says speakers are not plugged in but they are. No luck w/ HP diagnostics. I did the one time $99.99 service plan with TGS and so don't think they will offer e-mail support unless i open a new job, but not sure on this.
I am clueless at this point ??? Any help appreciated.
Edited by Queen-Evie, 29 April 2016 - 09:32 AM.
moved from Windows 7 to the appropriate forum