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Need some help with very sick computer


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#1 marron2

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Posted 29 April 2016 - 02:27 AM

Hello to all. Ok,I know I work on a old computer,but due to illness, money is a factor now.

Windows xp. AVG antivirus. Service pack 2.

Two days ago, AVG warne dme about a virus and took care of it. Then all hell broke loose. First My signature in my mails was gone, then I could not open any xl document attach to mails. Even when I only open word, I get the following messages.

My business is all on this and I am stuck right now.I did make backups of all files and corrospondence.Except mail and stuff. I will get office 2007 with legal serial number today,but am affriad if I load that, The same will happen to it if the virus.malw are is not sorted out. AVG scan bring nothing up.

 

Please help me. I,m looking at buying a new compuer,but with my condition,fund sis little low at the time.

Thank you soo much.

 

The last one was where I tried to repair 2003 from controladd/remove/change.


Edited by marron2, 29 April 2016 - 02:39 PM.
Moved from XP to Am I Infected - Hamluis


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#2 Slurppa

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Posted 29 April 2016 - 01:22 PM

Hello marron2 :)
 
Please download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click Scan at the top of the screen and hit Detection and Protection.
  • Choose Custom Scan and click Scan Now.
  • Check the box next to Scan for rootkits.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
  • If no threats were found, click View detailed log.
    • Click Export and save the log as a .txt file on your Desktop or another location.
  • If the scan detected any threats, click Apply Actions.
    • To complete any actions taken you will be prompted to restart your computer...click on Yes.
    • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
    • Check the box next to Scan Log. Choose the most current scan and click View.
    • Click Export and save the log as a .txt file on your Desktop or another location.
Providing the MalwareBytes' Anti-Malware log file
  • Attach the log file you just saved to your next reply for further review.

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#3 marron2

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Posted 29 April 2016 - 02:14 PM

Hi,

Thank you for helping. I get a error when I try to install malware. it download all well. I disable AVG also.

Ouch,for some reason I cannot attach the file of the screen print


Edited by marron2, 29 April 2016 - 02:15 PM.


#4 Slurppa

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Posted 29 April 2016 - 02:18 PM

Hi

What doesn the error message say?

You can alternatively try ESET online scan

ESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

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#5 marron2

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Posted 29 April 2016 - 02:28 PM

Hi,

Thank you for helping me. I get this error when I try to install malware. after downloading it.

The screen here changed,as I cannot attach the screenshot taken of the error.



#6 Slurppa

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Posted 29 April 2016 - 02:31 PM

Did you get same error when trying execute ESET?

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#7 marron2

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Posted 29 April 2016 - 02:37 PM

Hmmm yes, but slightly diffrent.

Why can I not post attachments like when I started here. Would like to attach the screen shots.

Thank you anyway for the help. I really appreciate it



#8 Slurppa

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Posted 29 April 2016 - 02:48 PM

Hi marron2

 

You may have used up you attachment limit. You currently can only store up to 250KB of content.

You can look up other image hosting sites as mentioned in this post:

http://www.bleepingcomputer.com/forums/t/14738/inserting-an-image-within-a-post/

 

Another solution would be deleting your older attachments. You can find them in your profile settings:

1. Click on you profile in top right corner of screen and select My Profile

2. Click Edit Profile

3. Select Manage Attachments

4. Select attachments you want to deleta and click Delete selected

 

Note that this will delete all attachments in your posts that are linked.

 

 


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#9 marron2

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Posted 29 April 2016 - 02:57 PM

Ok,did that, But still cannot upload as what I did before.

That part where I upload is not even displaying now

 

It basicly say.

 

Steup was unbale to create the directory followed by some letters and stuff. end with  Error 5, access denied


Edited by marron2, 29 April 2016 - 03:09 PM.


#10 Slurppa

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Posted 29 April 2016 - 04:16 PM

Error 5 usually indicates permission problem. Are you using administrator account? Try running Malwarebytes install as administrator.
 
To start a program as an administrator:

1.In Windows Explorer, click the program executable file that you want to open.
2. Press SHIFT and hold, right-click the program icon, and then click Run as.
3. To log on using an Administrator account, click The following user.
4. In User name and Password, type the Administrator account name and password that you want to use.


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#11 marron2

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Posted 01 May 2016 - 05:07 AM

Hi,

Well, there is only one account and it indicate I am administrator. Do not know if it might be corrupt.

Is it possible to install Malware on another cumpter,then tranfere to a stick and scan here?


Edited by marron2, 01 May 2016 - 05:15 AM.


#12 marron2

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Posted 01 May 2016 - 05:19 AM

Ok,maybe we getting womehwere. What i did was to save the download,but that is the exe file. When I open to folder,there is three files of which one is setup. Shift, then run, and get a folder that ask what I account I want to open with. Choose the one that the computer says is admin and enter passowrd.

 

Then i get warning that eithe rname of password do not work. Unknown user or account. I use the same password as what I logg into the computer.

 

Why can I not upload screen save shere anymore.It would let you see what I see on the screen and myabe you can help me better.

For now,thank you again for the help so far.


Edited by marron2, 01 May 2016 - 05:22 AM.


#13 Slurppa

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Posted 01 May 2016 - 08:48 AM

Is it possible to install Malware on another cumpter,then tranfere to a stick and scan here?

 
That is unfortunately not supported. There are third-party versions but I don't recommend them as they cannot be trusted and could cause damage to your system.

Please do the following:
  • Open your start menu and select Run.
  • Type cmd and press Enter. Black window should appear
  • Type following into window and press Enter:
    net session
    and tell me the result in your next reply.

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#14 marron2

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Posted 01 May 2016 - 04:59 PM

Did that,and get : there are no entries in the list:



#15 Slurppa

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Posted 02 May 2016 - 03:34 PM

Hi marron2
 
Looks like you are running administrator account already.


:step1: Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista/Windows7, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
:step2: Download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click Scan at the top of the screen and hit Detection and Protection.
  • Choose Custom Scan and click Scan Now.
  • Check the box next to Scan for rootkits.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.

Member of the Bleeping Computer A.I.I. early response team!





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