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Can't Get to Command Prompt After Running Chkdsk


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#1 Boris_Karloff

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Posted 28 April 2016 - 11:15 PM

Hi All,

 

I'm new here, so please accept my apologies if I am in the wrong place or if I post this incorrectly.  Sorry for the lengthy description, but I don't know what information will help find a solution.

 

Computer:  HP P6 Pavillion

 

My computer was running fine and last week I shut it down for the evening and the next morning when I tried to boot up I couldn't get past the Welcome screen.  I left it alone for about an hour to see if anything would change, but nothing did.  I tried alt/ctrl/delete, nothing.  I did a hard shut off.  Restarted in safe mode and after much trial and error running diagnostics, trying simple fixes, nothing has worked.  Ran Chkdsk and I get a message that everything is clean, but there is no command prompt and no way to get to safe mode or anything that will help.  Alt/ctrl/delete won't work, so I have to resort to hard shut down.  Tried running Ultimate Boot cd, but it won't boot from the cd drive. Tonight, I shut down and as it was starting up, I hit F8 and ran Windows Advanced Boot Options to repair the system and ran all the tests and passed all, with the exception of System Restore, which failed.  Then I shut down and hit F2 and was able to get to the HP test scripts and ran System Check which passed, Component check - passed, Hardware - passed, Memory - passed...now I'm stuck in this endless loop of running the same tests over and over.  

 

At this point, I can only turn my laptop off with hard shut downs and have no way to get to the command prompt to run in safe mode or regain control to get back to normal function.  Does anyone have any idea or suggestions as to what's going on and how to fix this?  

 

Oh, the last thing that was added to my computer was the FitBit dongle to sync info.  I thought I'd uninstall it, but nothing shows as installed.

 

Thanks in advance,

Boris


Edited by Boris_Karloff, 28 April 2016 - 11:18 PM.


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#2 hamluis

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Posted 29 April 2016 - 06:43 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 Boris_Karloff

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Posted 29 April 2016 - 11:42 PM

Thank you, Louis.  I've downloaded the programs and I'll see if I can run them from safe mode.  I'll report back as soon as possible.  Thanks again.



#4 Niweg

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Posted 30 April 2016 - 11:31 AM

 Food for thought.  If you'd made full system backups to an external hard drive, you could boot from a CD/DVD, restore your system, and be back up and running in under an hour.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#5 Boris_Karloff

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Posted 30 April 2016 - 08:17 PM

Louis,

 

I can't run my computer in safe mode with networking, although it allows me to select that option and the internet is available.  I can't run a browser, nor can I run Word to paste the screenshot into it, so I did the next best thing and saved it to a flash drive and am using another computer to open and post here.  Quick question, will the details of minitoolbox be available to the internet world, because there's personal data that I'd rather not include.

 

.  


Edited by Boris_Karloff, 30 April 2016 - 08:18 PM.


#6 JohnC_21

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Posted 30 April 2016 - 08:53 PM

Tapping F9 at boot should give you a boot menu to select your DVD drive in Legacy Mode. The HP most likely has UEFI and I do not believe the UBCD boots UEFI. You can use the UBCD iso with Rufus to create a bootable USB flash drive. Rufus will allow booting a USB flash drive on a UEFI computer.

 

https://rufus.akeo.ie/

 

Edit: you can use another Windows 7 computer to create a System Repair Disk and use that to do a Startup Repair. It may take up to three attempts to do the repair.


Edited by JohnC_21, 30 April 2016 - 08:57 PM.


#7 Boris_Karloff

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Posted 02 May 2016 - 12:04 PM

Hi guys,

 

I'm still waiting for an answer to this question:

 

Will the details of minitoolbox be available to the internet world, because there's personal data that I'd rather not include when I post the results.

 

Can any mod help me out, please?

 

Thanks so much,

BK



#8 JohnC_21

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Posted 02 May 2016 - 01:03 PM

Before you post the Minitoolbox log, edit out what you do not want others to see. If you post it on BC then anybody on the internet can see the log and if you publish a speccy report anybody can see that also.



#9 dc3

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Posted 02 May 2016 - 01:10 PM

What you see in the Speccy will be slightly different than what the link provides.  For instance, the snapshot will not show the serial number which you will see if you use Load Snapshot.  Below is my own Speccy Snapshot.  There isn't anything in it I wouldn't want others to see.

 

http://speccy.piriform.com/results/133xxf7ZMV7jvfCHLrAl2zC


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Boris_Karloff

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Posted 04 May 2016 - 10:36 AM

Hi Louis,

 

Here is the information:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by DAUG (administrator) on 30-04-2016 at 17:40:48
Running from "C:\Users\DAUG\Desktop\Software Maintenance\Emergency PC Help"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/30/2016 05:26:07 PM) (Source: System Restore) (User: )
Description: The restore point selected was damaged or deleted during the restore (Installed Fitbit Connect).
 
Error: (04/30/2016 05:25:33 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
Error: (04/30/2016 03:25:23 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
Error: (04/29/2016 01:33:11 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional 2010; Error = 0x8007043c).
 
Error: (04/29/2016 01:33:08 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional 2010; Error = 0x8007043c).
 
Error: (04/26/2016 12:35:15 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
Error: (04/25/2016 11:56:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 43.0.2357.134, time stamp: 0x55a4072f
Faulting module name: chrome.dll, version: 43.0.2357.134, time stamp: 0x55a4037a
Exception code: 0x80000003
Fault offset: 0x004f512a
Faulting process id: 0x728
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (04/25/2016 11:36:13 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
Error: (04/25/2016 06:54:47 PM) (Source: System Restore) (User: )
Description: The restore point selected was damaged or deleted during the restore (Windows Update).
 
Error: (04/25/2016 06:54:16 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
System errors:
=============
Error: (04/30/2016 05:25:56 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: %%1068
 
Error: (04/30/2016 05:25:53 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (04/30/2016 05:25:52 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (04/30/2016 05:25:34 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (04/30/2016 05:25:25 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (04/30/2016 05:25:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
discache
KLIF
kneps
SASDIFSV
SASKUTIL
SCDEmu
spldr
vpcvmm
Wanarpv6
 
Error: (04/30/2016 05:25:04 PM) (Source: Service Control Manager) (User: )
Description: The TrueVector Internet Monitor service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/30/2016 03:24:28 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AFD
CSC
DfsC
discache
kl2
KLIF
KLIM6
kltdi
kmodurl
kneps
NetBIOS
NetBT
nsiproxy
Psched
rdbss
SASDIFSV
SASKUTIL
SCDEmu
spldr
tdx
vpcnfltr
vpcvmm
Vsdatant
vwififlt
Wanarpv6
WfpLwf
 
Error: (04/30/2016 03:24:27 PM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: %%1068
 
Error: (04/30/2016 03:24:27 PM) (Source: Service Control Manager) (User: )
Description: The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: %%1068
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2013-11-01 14:07:36.006
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-01 14:07:36.006
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-01 14:07:36.006
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x86\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-01 14:07:33.245
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-01 14:07:33.245
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-11-01 14:07:33.245
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\install\instdrivers\kl1\x64\win8\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-30 08:38:40.963
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\AK\icsak.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-30 08:38:40.846
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-30 07:24:34.383
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\AK\icsak.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-09-30 07:24:34.221
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.5.502.146 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.5.502.135 - Adobe Systems Incorporated)
Adobe Photoshop Elements 8.0 (HKLM-x32\...\Adobe Photoshop Elements 8.0) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.02 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.03) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.03 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.3.133 - Adobe Systems, Inc.)
Advanced SystemCare 5 (HKLM-x32\...\Advanced SystemCare 5_is1) (Version: 5.3.0 - IObit)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
AMD Catalyst Install Manager (HKLM\...\{ACD449FA-9DF3-779D-DA68-11D486963225}) (Version: 3.0.847.0 - Advanced Micro Devices, Inc.)
AMD System Monitor (HKLM-x32\...\{6EFD0C42-4CC1-4716-A0CA-21C1A062CF34}) (Version: 1.0.9 - Advanced Micro Devices, Inc.)
AuthenTec TrueAPI 64-bit (HKLM\...\{F9E64F70-9BE4-4ECD-9B83-09E74CF5B6C3}) (Version: 1.5.0.165 - AuthenTec, Inc.) Hidden
Belarc Advisor 8.2 (HKLM-x32\...\Belarc Advisor) (Version: 8.2.7.15 - Belarc Inc.)
Bing Desktop (HKLM-x32\...\{7D095455-D971-4D4C-9EFD-9AF6A6584F3A}) (Version: 1.2.126.0 - Microsoft Corporation)
Blio (HKLM-x32\...\{741006D1-7B2B-4E33-B2B0-831F282EEF64}) (Version: 2.2.8188 - K-NFB Reading Technology, Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Business Card Maker 4.0 (HKLM-x32\...\Advanced Business Card Maker 4.0_is1) (Version:  - Indentsoft Software Solutions)
CCleaner (HKLM\...\CCleaner) (Version: 3.22 - Piriform)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{B025BA0B-64A6-46DE-9D64-32965C83CCA9}) (Version: 1.0.179 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Creative Audio Control Panel (HKLM-x32\...\AudioCS) (Version: 3.00 - Creative Technology Limited)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.0.4528 - CyberLink Corp.)
D110 (HKLM-x32\...\{91D3AD6F-09CD-4695-9FA3-8FB15429BE97}) (Version: 140.0.283.000 - Hewlett-Packard) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.10 - Piriform)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
DoubleCAD XT 5 - 32 bit (HKLM-x32\...\{62D7EE29-DCCB-4AC6-A491-753C2E01F480}) (Version: 5.0.302 - IMSIDesign)
DoubleCAD XT Pro 3 (HKLM-x32\...\{061B998D-DE1E-45F2-BD65-30A6D1C65ED2}) (Version: 3.1.0 - IMSIDesign)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.9 - Dropbox, Inc.)
EFI PrintMe Driver (HKLM-x32\...\{4505C457-73F0-4D40-B1DD-0DDBC0B3A8BC}) (Version: 2.1.0.05 - Electronics For Imaging)
EOSCount ActiveX control (HKLM-x32\...\{80084D1D-EF5B-4A9F-B329-C6D4D8975859}) (Version: 2.3.1 - Sergey Vasilevskiy)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{0C95D425-A4BE-4AB3-BD99-721DE2461CC1}) (Version: 4.1.1 - Hewlett-Packard)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Evernote v. 4.2.3 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.3.22 - Evernote Corp.)
FileZilla Client 3.5.3 (HKCU\...\FileZilla Client) (Version: 3.5.3 - FileZilla Project)
Game Booster 3 (HKLM-x32\...\Game Booster_is1) (Version: 3.4 - IObit)
GetSavin (HKLM-x32\...\GetSavin) (Version: 1.1366270216 - Adpeak, Inc.)
Glary Utilities 2.54.0.1759 (HKLM-x32\...\Glary Utilities_is1) (Version: 2.54.0.1759 - Glarysoft Ltd)
Glary Utilities 4.0 (HKLM-x32\...\Glary Utilities 4) (Version: 4.0.0.53 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google SketchUp Pro 8 (HKLM-x32\...\{E0A160F1-127B-43AC-AF96-EBB6319B01C7}) (Version: 3.0.4811 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.2.3.3019 (HKCU\...\GoToMeeting) (Version: 7.2.3.3019 - CitrixOnline)
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Host OpenAL (HKLM-x32\...\Host OpenAL) (Version: 2.02 - Creative Technology Limited)
HP 3D DriveGuard (HKLM\...\{5601F151-A69F-4E30-8C60-37928124CD07}) (Version: 4.1.9.1 - Hewlett-Packard Company)
HP CoolSense (HKLM-x32\...\{16B7BDA1-B967-4D2D-8B27-E12727C28350}) (Version: 2.10.3 - Hewlett-Packard Company)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Documentation (HKLM-x32\...\{9BCA64E3-D180-4F13-8014-5E62947150C1}) (Version: 1.1.0.0 - Hewlett-Packard)
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Launch Box (HKLM\...\{BF1E75D0-E7AF-4BEA-9FBC-567F0C54BDF9}) (Version: 1.0.12 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21091.0 - Hewlett-Packard Company)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Help (HKLM-x32\...\{B6F5C6D8-C443-4B55-932F-AE11B5743FC4}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart C4700 All-in-One Driver 14.0 Rel. 6 (HKLM\...\{68550918-63B5-4762-85CB-3C160AA4B213}) (Version: 14.0 - HP)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (HKLM\...\{DBC1DE57-B55A-4D57-9769-1DB9BE506AF7}) (Version: 14.0 - HP)
HP Power Manager (HKLM-x32\...\{7E799992-5DA0-4A1A-9443-B1836B063FEC}) (Version: 1.4.8 - Hewlett-Packard Company)
HP Product Detection (HKLM-x32\...\{42D10994-A566-495D-A5E7-D0C6B5C6B35C}) (Version: 11.14.0006 - HP)
HP Quick Launch (HKLM-x32\...\{00A42832-B21A-4296-B5F4-D296D0BC4A3E}) (Version: 2.6.3 - Hewlett-Packard Company)
HP QuickWeb (HKLM-x32\...\{BB4FC2AD-DF12-4EE1-8AA7-2C0A26B5E2FB}) (Version: 3.1.1.10197 - Hewlett-Packard Company)
HP Security Assistant (HKLM\...\{0576788F-2993-455F-80CD-980114095103}) (Version: 1.0.11 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15076.3891 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Software Framework (HKLM-x32\...\{1DFA0C99-6E2E-46F4-B242-51C7CF41DDE5}) (Version: 4.5.12.1 - Hewlett-Packard Company)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPAppStudio (HKLM-x32\...\{565E7B0E-B76B-4EAD-9753-F1E72A5CF12E}) (Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6381.0 - IDT)
Inbox Toolbar (HKLM-x32\...\{612AD33D-9824-4E87-8396-92374E91C4BB}_is1) (Version: 2.0.0.36 - Inbox.com, Inc.)
inSSIDer (HKLM-x32\...\{F8A10A25-D8DD-4661-9A1E-7F6DBAAA3C5E}) (Version: 2.1.5 - MetaGeek)
inSSIDer 3 (HKLM-x32\...\{A80CEA4E-74C1-4F9F-806B-E1D9AFC01768}) (Version: 3.0.7.48 - MetaGeek, LLC)
InternetHelper3  Firefox Toolbar (HKLM-x32\...\InternetHelper3 Firefox Toolbar) (Version: 1.0.0.0 - Conduit)
IObit Malware Fighter (HKLM-x32\...\IObit Malware Fighter_is1) (Version: 1.0 - IObit)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Java 7 Update 21 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217021FF}) (Version: 7.0.210 - Oracle)
Java 7 Update 7 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417007FF}) (Version: 7.0.70 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Kingsoft Office 2012 (8.1.0.3036) (HKLM-x32\...\Kingsoft Office) (Version: 8.1.0.3036 - Kingsoft Corp.)
Kingsoft PC Doctor 3.7.0.47  (HKLM-x32\...\Kingsoft PC Doctor) (Version: 3.7.0.47  - Kingsoft PC Doctor)
K-Lite Mega Codec Pack 9.2.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 9.2.0 - )
LastPass (uninstall only) (HKCU\...\LastPass) (Version:  - LastPass)
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Project 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{8446EB22-A746-46DC-B1BD-E0DFA1F3CDDA}) (Version:  - Microsoft)
Microsoft Office Project Professional 2007 (HKLM-x32\...\PRJPRO) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (HKLM-x32\...\{5DA8F6CD-C70E-39D8-8430-3D9808D6BD17}) (Version: 9.0.30411 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 21.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 21.0 (x86 en-US)) (Version: 21.0 - Mozilla)
Mozilla Firefox 31.0 (x86 en-US) (HKCU\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 21.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (HKLM\...\{48C0866E-57EB-444C-8371-8E4321066BC3}) (Version: 140.0.215.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Nitro Pro 8 (HKLM\...\{173C15BC-8C06-4A7A-9E6E-6FDFD5E59C77}) (Version: 8.5.4.11 - Nitro)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.6.9 - Notepad++ Team)
OpenOffice.org 3.4 (HKLM-x32\...\{51071D66-D034-4239-94E0-723FCA10B6FE}) (Version: 3.4.9590 - OpenOffice.org)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
PC Tune-Up (HKLM\...\{917443c8-4fab-4c87-8ef3-ac150db4d42c}.sdb) (Version:  - )
PC Tune-Up (HKLM-x32\...\PC Tune-Up) (Version: 2.2.0.1 - ZoneAlarm) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
PowerISO (HKLM-x32\...\PowerISO) (Version: 5.3 - Power Software Ltd)
PS_AIO_06_C4700_SW_Min (HKLM-x32\...\{537DB9D6-1AB1-4CE9-8DE7-312256B49A98}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
PS_AIO_07_D110_SW_Min (HKLM-x32\...\{42BBA4CC-EFB6-4653-A2CC-F305D4B399C3}) (Version: 140.0.142.000 - Hewlett-Packard) Hidden
QuickBooks (HKLM-x32\...\{424104AD-BEC6-441D-ADE9-F6662FEEA4BA}) (Version: 24.0.4004.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4004.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
Quicken 2012 (HKLM-x32\...\{0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}) (Version: 21.1.7.18 - Intuit)
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 15.0) (Version: 15.0.6 - RealNetworks)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.41.216.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.83 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4123-B2B9-173F09590E16}) (Version: 1.00.11.0706 - REALTEK Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
REISv4.0 (HKLM-x32\...\{250DB7A3-BF48-4413-ADAD-963DF0D104C5}) (Version: 4.0.3033 - Custom Design Software, Inc)
RPN Engineering Calculator V7.0.1 (HKLM-x32\...\RPN Engineering Calculator_is1) (Version:  - J. A. Associates)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.33.0 - SAMSUNG Electronics Co., Ltd.)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.80.000 - Hewlett-Packard) Hidden
SelectionLinks (HKLM-x32\...\sl-dlca) (Version: 1.0 - SelectionLinks)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Simple Port Forwarding (HKLM-x32\...\Simple Port Forwarding) (Version: 3.0.20 - PcWinTech.com)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Smart Defrag 2 (HKLM-x32\...\Smart Defrag 2_is1) (Version: 2.5 - IObit)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.186.000 - Hewlett-Packard) Hidden
SnagIt 9 (HKLM-x32\...\{ADDD6985-3A28-44D0-A1BA-FDD19A820491}) (Version: 9.0.2 - TechSmith Corporation)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.214.000 - Hewlett-Packard) Hidden
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
StartMeeting (HKCU\...\StartMeeting) (Version: 1.4.6081.1001 - Start Meeting LLC)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.256.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.5.1012 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.43174 - TeamViewer)
Tether 1.4.5.0 (HKLM-x32\...\{2863C12B-2A02-4258-8495-6220605B2E5C}_is1) (Version:  - Tether)
The Ultimate Troubleshooter (HKLM-x32\...\The Ultimate Troubleshooter) (Version:  - AnswersThatWork.com)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
UltimateDefrag V1 FREE Public Domain Version (HKLM-x32\...\UltimateDefrag V1 FREE Public Domain Version) (Version: 1.72 - DiskTrix)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Validity WBF DDK (HKLM\...\{79174AF2-6CB1-42F5-981E-66DCA49391D0}) (Version: 4.3.205.0 - Validity Sensors, Inc.)
VC 9.0 Runtime (HKLM-x32\...\{02E89EFC-7B07-4D5A-AA03-9EC0902914EE}) (Version: 1.0.0 - Check Point Software Technologies Ltd) Hidden
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{69258FD1-F4EE-475A-83D1-BF68C8029592}) (Version: 2.14.0402 - Samsung Electronics Co., Ltd.)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WD SmartWare (HKLM\...\{49B1B217-27B1-42D8-A0A5-7ED0CD0D9508}) (Version: 1.6.0.25 - Western Digital)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WModem Driver Installer (HKLM-x32\...\HTC_WModemDriver) (Version: 2.0.6.9 - HTC)
YouTube Downloader 5 (HKLM-x32\...\YouTube Downloader_is1) (Version:  - Kotato)
ZoneAlarm Antivirus (HKLM-x32\...\{4490D1EE-D71E-459D-89F1-15002DEF89BF}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm DataLock (HKLM-x32\...\{81C6F110-7958-4442-B308-C7C9CAEF8CCF}) (Version: 10.0.250.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Extreme Security (HKLM-x32\...\ZoneAlarm Extreme Security) (Version: 13.1.211.000 - Check Point)
ZoneAlarm Find My Laptop (HKLM-x32\...\{11F99CA2-21D8-4E53-817B-615AF60E7594}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Firewall (HKLM-x32\...\{EC2ABCAA-0616-4A3E-8227-599DB484C54E}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm LTD Toolbar (HKLM\...\ZoneAlarm LTD Toolbar) (Version:  - Check Point Software Technologies)
ZoneAlarm Security (HKLM-x32\...\{B8936C0A-26EB-4133-956D-DF6F0D7175E5}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Security Toolbar  (HKLM-x32\...\ZoneAlarm Security Toolbar) (Version: 1.8.22.0 - Check Point Software Technologies LTD) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 7%
Total physical RAM: 15609.91 MB
Available physical RAM: 14410.22 MB
Total Virtual: 39382.91 MB
Available Virtual: 38196.2 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:570.36 GB) (Free:133.74 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:21.65 GB) (Free:2.3 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.08 GB) FAT32
5 Drive g: () (Removable) (Total:3.77 GB) (Free:2.8 GB) FAT
 
========================= Users: ========================================
User accounts for \\DAUG
 
Administrator            DAUG                     Guest                    
QBDataServiceUser24      
 
 
**** End of log ****
 
 

Speccy:  http://speccy.piriform.com/results/TrytxTZtJ7H0hyuWsHMW8ff


Edited by Boris_Karloff, 04 May 2016 - 04:08 PM.


#11 hamluis

hamluis

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Posted 04 May 2016 - 11:29 AM

First things I would do:

 

Uninstall every application which I have marked in Bold above.  Use the Windows Firewall in lieu of the ZA flock of programs you currently have installed, at least for now.  Your Java installs are outdated and pose known security risks...either uninstall Java completely or download/install the current version.

 

Then, run the chkdsk /r command and follow that with the sfc /scannow command.

 

Note that BC does NOT support any use of "registry cleaner/optimizer" software.  See Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner and Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494 .

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis


Edited by hamluis, 04 May 2016 - 12:34 PM.


#12 Boris_Karloff

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  • Local time:11:34 AM

Posted 05 May 2016 - 11:20 AM

Thank you, Louis.  Still working on the list. I'll be back.  

 

Additional comments . . . . . . . . . . .

Removed highlighted files from previous post and ran:

A. chkdsk   . . . . . . . . 100% clean, pass

 

B. sfc /scannow . . . . corrupt files found, error message reads, "Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.log  windir\logs\CBS\CBS.log."  I saved a .txt file of the report details if you need me to post.

 

C minitoolbox again (see attached report) to confirm removal of the apps. Unfortunately it seems the hidden files keep showing up on the report and are stubborn and I need instruction on how to remove them.

 

Hidden file(s): Highlited Bold

1. PC Tuneup

2. ZoneAlarm (all hidden)

 

Finally, also restarted the computer, and it still locks up at the "Start Windows" screen.  Can only start computer in safe mode....progress on cleanup, but still no cigar :(

 

Again, many thanks for you help so far!

BK

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by DAUG (administrator) on 05-05-2016 at 12:03:37
Running from "C:\Users\DAUG\Desktop\Software Maintenance\Emergency PC Help"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Minimal
***************************************************************************
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.5.502.146 - Adobe Systems Incorporated)
Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.5.502.135 - Adobe Systems Incorporated)
Adobe Photoshop Elements 8.0 (HKLM-x32\...\Adobe Photoshop Elements 8.0) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.02 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.03) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.03 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.3.133 - Adobe Systems, Inc.)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
AMD Catalyst Install Manager (HKLM\...\{ACD449FA-9DF3-779D-DA68-11D486963225}) (Version: 3.0.847.0 - Advanced Micro Devices, Inc.)
AMD System Monitor (HKLM-x32\...\{6EFD0C42-4CC1-4716-A0CA-21C1A062CF34}) (Version: 1.0.9 - Advanced Micro Devices, Inc.)
AuthenTec TrueAPI 64-bit (HKLM\...\{F9E64F70-9BE4-4ECD-9B83-09E74CF5B6C3}) (Version: 1.5.0.165 - AuthenTec, Inc.) Hidden
Belarc Advisor 8.2 (HKLM-x32\...\Belarc Advisor) (Version: 8.2.7.15 - Belarc Inc.)
Bing Desktop (HKLM-x32\...\{7D095455-D971-4D4C-9EFD-9AF6A6584F3A}) (Version: 1.2.126.0 - Microsoft Corporation)
Blio (HKLM-x32\...\{741006D1-7B2B-4E33-B2B0-831F282EEF64}) (Version: 2.2.8188 - K-NFB Reading Technology, Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Business Card Maker 4.0 (HKLM-x32\...\Advanced Business Card Maker 4.0_is1) (Version:  - Indentsoft Software Solutions)
CCleaner (HKLM\...\CCleaner) (Version: 3.22 - Piriform)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Online Launcher (HKLM-x32\...\{B025BA0B-64A6-46DE-9D64-32965C83CCA9}) (Version: 1.0.179 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Creative Audio Control Panel (HKLM-x32\...\AudioCS) (Version: 3.00 - Creative Technology Limited)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.0.4528 - CyberLink Corp.)
D110 (HKLM-x32\...\{91D3AD6F-09CD-4695-9FA3-8FB15429BE97}) (Version: 140.0.283.000 - Hewlett-Packard) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.10 - Piriform)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
DoubleCAD XT 5 - 32 bit (HKLM-x32\...\{62D7EE29-DCCB-4AC6-A491-753C2E01F480}) (Version: 5.0.302 - IMSIDesign)
DoubleCAD XT Pro 3 (HKLM-x32\...\{061B998D-DE1E-45F2-BD65-30A6D1C65ED2}) (Version: 3.1.0 - IMSIDesign)
Dropbox (HKCU\...\Dropbox) (Version: 3.6.9 - Dropbox, Inc.)
EFI PrintMe Driver (HKLM-x32\...\{4505C457-73F0-4D40-B1DD-0DDBC0B3A8BC}) (Version: 2.1.0.05 - Electronics For Imaging)
EOSCount ActiveX control (HKLM-x32\...\{80084D1D-EF5B-4A9F-B329-C6D4D8975859}) (Version: 2.3.1 - Sergey Vasilevskiy)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{0C95D425-A4BE-4AB3-BD99-721DE2461CC1}) (Version: 4.1.1 - Hewlett-Packard)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Evernote v. 4.2.3 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.3.22 - Evernote Corp.)
FileZilla Client 3.5.3 (HKCU\...\FileZilla Client) (Version: 3.5.3 - FileZilla Project)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.134 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google SketchUp Pro 8 (HKLM-x32\...\{E0A160F1-127B-43AC-AF96-EBB6319B01C7}) (Version: 3.0.4811 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.2.3.3019 (HKCU\...\GoToMeeting) (Version: 7.2.3.3019 - CitrixOnline)
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Host OpenAL (HKLM-x32\...\Host OpenAL) (Version: 2.02 - Creative Technology Limited)
HP 3D DriveGuard (HKLM\...\{5601F151-A69F-4E30-8C60-37928124CD07}) (Version: 4.1.9.1 - Hewlett-Packard Company)
HP CoolSense (HKLM-x32\...\{16B7BDA1-B967-4D2D-8B27-E12727C28350}) (Version: 2.10.3 - Hewlett-Packard Company)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Documentation (HKLM-x32\...\{9BCA64E3-D180-4F13-8014-5E62947150C1}) (Version: 1.1.0.0 - Hewlett-Packard)
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Launch Box (HKLM\...\{BF1E75D0-E7AF-4BEA-9FBC-567F0C54BDF9}) (Version: 1.0.12 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21091.0 - Hewlett-Packard Company)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Help (HKLM-x32\...\{B6F5C6D8-C443-4B55-932F-AE11B5743FC4}) (Version: 140.0.2.2 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart C4700 All-in-One Driver 14.0 Rel. 6 (HKLM\...\{68550918-63B5-4762-85CB-3C160AA4B213}) (Version: 14.0 - HP)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (HKLM\...\{DBC1DE57-B55A-4D57-9769-1DB9BE506AF7}) (Version: 14.0 - HP)
HP Power Manager (HKLM-x32\...\{7E799992-5DA0-4A1A-9443-B1836B063FEC}) (Version: 1.4.8 - Hewlett-Packard Company)
HP Product Detection (HKLM-x32\...\{42D10994-A566-495D-A5E7-D0C6B5C6B35C}) (Version: 11.14.0006 - HP)
HP Quick Launch (HKLM-x32\...\{00A42832-B21A-4296-B5F4-D296D0BC4A3E}) (Version: 2.6.3 - Hewlett-Packard Company)
HP QuickWeb (HKLM-x32\...\{BB4FC2AD-DF12-4EE1-8AA7-2C0A26B5E2FB}) (Version: 3.1.1.10197 - Hewlett-Packard Company)
HP Security Assistant (HKLM\...\{0576788F-2993-455F-80CD-980114095103}) (Version: 1.0.11 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15076.3891 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Software Framework (HKLM-x32\...\{1DFA0C99-6E2E-46F4-B242-51C7CF41DDE5}) (Version: 4.5.12.1 - Hewlett-Packard Company)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPAppStudio (HKLM-x32\...\{565E7B0E-B76B-4EAD-9753-F1E72A5CF12E}) (Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6381.0 - IDT)
inSSIDer (HKLM-x32\...\{F8A10A25-D8DD-4661-9A1E-7F6DBAAA3C5E}) (Version: 2.1.5 - MetaGeek)
inSSIDer 3 (HKLM-x32\...\{A80CEA4E-74C1-4F9F-806B-E1D9AFC01768}) (Version: 3.0.7.48 - MetaGeek, LLC)
InternetHelper3  Firefox Toolbar (HKLM-x32\...\InternetHelper3 Firefox Toolbar) (Version: 1.0.0.0 - Conduit)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Kingsoft Office 2012 (8.1.0.3036) (HKLM-x32\...\Kingsoft Office) (Version: 8.1.0.3036 - Kingsoft Corp.)
Kingsoft PC Doctor 3.7.0.47  (HKLM-x32\...\Kingsoft PC Doctor) (Version: 3.7.0.47  - Kingsoft PC Doctor)
K-Lite Mega Codec Pack 9.2.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 9.2.0 - )
LastPass (uninstall only) (HKCU\...\LastPass) (Version:  - LastPass)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Project 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{8446EB22-A746-46DC-B1BD-E0DFA1F3CDDA}) (Version:  - Microsoft)
Microsoft Office Project Professional 2007 (HKLM-x32\...\PRJPRO) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (HKLM-x32\...\{5DA8F6CD-C70E-39D8-8430-3D9808D6BD17}) (Version: 9.0.30411 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 21.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 21.0 (x86 en-US)) (Version: 21.0 - Mozilla)
Mozilla Firefox 31.0 (x86 en-US) (HKCU\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 21.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (HKLM\...\{48C0866E-57EB-444C-8371-8E4321066BC3}) (Version: 140.0.215.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Nitro Pro 8 (HKLM\...\{173C15BC-8C06-4A7A-9E6E-6FDFD5E59C77}) (Version: 8.5.4.11 - Nitro)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.6.9 - Notepad++ Team)
OpenOffice.org 3.4 (HKLM-x32\...\{51071D66-D034-4239-94E0-723FCA10B6FE}) (Version: 3.4.9590 - OpenOffice.org)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
PC Tune-Up (HKLM-x32\...\PC Tune-Up) (Version: 2.2.0.1 - ZoneAlarm) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
PowerISO (HKLM-x32\...\PowerISO) (Version: 5.3 - Power Software Ltd)
PS_AIO_06_C4700_SW_Min (HKLM-x32\...\{537DB9D6-1AB1-4CE9-8DE7-312256B49A98}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
PS_AIO_07_D110_SW_Min (HKLM-x32\...\{42BBA4CC-EFB6-4653-A2CC-F305D4B399C3}) (Version: 140.0.142.000 - Hewlett-Packard) Hidden
QuickBooks (HKLM-x32\...\{424104AD-BEC6-441D-ADE9-F6662FEEA4BA}) (Version: 24.0.4004.2403 - Intuit Inc.) Hidden
QuickBooks Pro 2014 (HKLM-x32\...\{4A21D17E-2FE8-42CD-88B7-ACF8E8860834}) (Version: 24.0.4004.2403 - Intuit Inc.)
QuickBooks Runtime Redistributable (HKLM\...\{F2A4F809-2DE6-4D27-888B-4D2BB8DAF20E}) (Version: 1.00.0000 - Intuit Inc.)
Quicken 2012 (HKLM-x32\...\{0A1E0BDA-5E8F-436d-8BE5-7E97C5CB899D}) (Version: 21.1.7.18 - Intuit)
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 15.0) (Version: 15.0.6 - RealNetworks)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.41.216.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.83 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4123-B2B9-173F09590E16}) (Version: 1.00.11.0706 - REALTEK Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
REISv4.0 (HKLM-x32\...\{250DB7A3-BF48-4413-ADAD-963DF0D104C5}) (Version: 4.0.3033 - Custom Design Software, Inc)
RPN Engineering Calculator V7.0.1 (HKLM-x32\...\RPN Engineering Calculator_is1) (Version:  - J. A. Associates)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.33.0 - SAMSUNG Electronics Co., Ltd.)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.80.000 - Hewlett-Packard) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Simple Port Forwarding (HKLM-x32\...\Simple Port Forwarding) (Version: 3.0.20 - PcWinTech.com)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.4.0.9058 - Microsoft Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Smart Defrag 2 (HKLM-x32\...\Smart Defrag 2_is1) (Version: 2.5 - IObit)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.186.000 - Hewlett-Packard) Hidden
SnagIt 9 (HKLM-x32\...\{ADDD6985-3A28-44D0-A1BA-FDD19A820491}) (Version: 9.0.2 - TechSmith Corporation)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.214.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
StartMeeting (HKCU\...\StartMeeting) (Version: 1.4.6081.1001 - Start Meeting LLC)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.256.000 - Hewlett-Packard) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.5.1012 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.43174 - TeamViewer)
Tether 1.4.5.0 (HKLM-x32\...\{2863C12B-2A02-4258-8495-6220605B2E5C}_is1) (Version:  - Tether)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
UltimateDefrag V1 FREE Public Domain Version (HKLM-x32\...\UltimateDefrag V1 FREE Public Domain Version) (Version: 1.72 - DiskTrix)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-003B-0000-0000-0000000FF1CE}_PRJPRO_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Validity WBF DDK (HKLM\...\{79174AF2-6CB1-42F5-981E-66DCA49391D0}) (Version: 4.3.205.0 - Validity Sensors, Inc.)
VC 9.0 Runtime (HKLM-x32\...\{02E89EFC-7B07-4D5A-AA03-9EC0902914EE}) (Version: 1.0.0 - Check Point Software Technologies Ltd) Hidden
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{69258FD1-F4EE-475A-83D1-BF68C8029592}) (Version: 2.14.0402 - Samsung Electronics Co., Ltd.)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WD SmartWare (HKLM\...\{49B1B217-27B1-42D8-A0A5-7ED0CD0D9508}) (Version: 1.6.0.25 - Western Digital)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WModem Driver Installer (HKLM-x32\...\HTC_WModemDriver) (Version: 2.0.6.9 - HTC)
YouTube Downloader 5 (HKLM-x32\...\YouTube Downloader_is1) (Version:  - Kotato)
ZoneAlarm Antivirus (HKLM-x32\...\{4490D1EE-D71E-459D-89F1-15002DEF89BF}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm DataLock (HKLM-x32\...\{81C6F110-7958-4442-B308-C7C9CAEF8CCF}) (Version: 10.0.250.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Find My Laptop (HKLM-x32\...\{11F99CA2-21D8-4E53-817B-615AF60E7594}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Firewall (HKLM-x32\...\{EC2ABCAA-0616-4A3E-8227-599DB484C54E}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Security (HKLM-x32\...\{B8936C0A-26EB-4133-956D-DF6F0D7175E5}) (Version: 13.1.211.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Security Toolbar  (HKLM-x32\...\ZoneAlarm Security Toolbar) (Version: 1.8.22.0 - Check Point Software Technologies LTD) Hidden
 
**** End of log ****

Edited by Boris_Karloff, 05 May 2016 - 02:40 PM.


#13 Boris_Karloff

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Posted 06 May 2016 - 12:13 PM

Hi Louis / guys,

 

I'm still waiting for an answer to this question:

 

How to remove/unistall hidden files from the previous post?  The PC still locks up at the start Windows screen . . . so what to do next?  I'm just guessing, but it looks like the problem started when I installed Bitdefender 2015 to evaluate and it conflicted with ZA.  So removing/uninstalling all antivirus and resetting Widows defender and firewall makes sense for the moment, but I still need help removing these hidden files.  What to do next, Help?



#14 JohnC_21

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Posted 06 May 2016 - 12:17 PM

The hidden programs are part of the other programs on the computer. For instance, the hidden HP programs will be uninstalled if you uninstall the HP programs you can see.

 

Have you tried doing a clean boot? If the computer runs normally under a clean boot you will need to enable Services and Startup items a few at a time until the problem starts. 

 

https://www.winhelp.us/clean-boot-windows.html



#15 dc3

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Posted 06 May 2016 - 12:31 PM

The following is an excerpt from the article "How to show hidden files in Windows 7" which Grinler is the author of.

 

 

 

Windows 7 hides certain files so that they are not able to be seen when you are exploring the files on your computer. The files it hides are typically Windows 7 System files that if tampered with could cause problems with the proper operation of the computer.

Edited by dc3, 06 May 2016 - 12:56 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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