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Error1304 loading software


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#1 kephyr

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Posted 28 April 2016 - 04:32 PM

I am trying to install a workstation program on a Windows 7 desktop. I have done a selective restart with only Microsoft services running and I am running the installation as administrator.

 

Partway through the install, I got "Error 1304. Error writing to file CHPSystemInfo.dll. Verify that you have access to that directory." When I hit "retry", I get "Error 2350. FDI Server Error." When I hit Retry on that one I get "Error 1334. The file 'CHPSystemInfo.dll' cannot be installed because the file cannot be found in cabinet file "Data1.cab". This could indicate a network error, an error reading from the CD-ROM, or a problem with this package."

 

I got another copy of the install package from supplier and got the same set of errors. I then got a copy of the install package without the latest revision level (and an updater to get to the latest rev level). Got the same errors except this time the file was "accounting.dll" instead  of "CHPSystemInfo.dll";.

 

The program supplier says that a 1304 Error means a problem with my Windows 7 install and that I need to re-install it and run all of the updates. Except that this machine was recently rebuilt and the system was installed and updated less than a month ago.

 

I've run SFC and startup repair and they have found no issues. I've tried installing on another machine in the office which is also Windows 7 and get the same set of errors.

 

This is a workstation install to access the database file on another Win 7 computer where it has been installed for years. And it's driving me nuts.

 

Any ideas where the problem could be?  As I said, the supplier believes the problems to be with my computers and not their installer package as they have not had this complaint anywhere else.

 

 



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#2 hamluis

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Posted 28 April 2016 - 05:19 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 kephyr

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Posted 29 April 2016 - 09:31 AM

Louis, Thank you for your reply.

 

Here are the results from MiniToolbox:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Pastor (administrator) on 29-04-2016 at 10:27:20
Running from "C:\Users\Pastor\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron 3847 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/29/2016 10:25:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/28/2016 05:32:53 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1334.The file 'accounting.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

Error: (04/28/2016 05:12:30 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 2350.FDI server error


Error: (04/28/2016 05:11:54 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1304.Error writing to file Accounting.dll.  Verify that you have access to that directory.

Error: (04/28/2016 04:47:32 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1334.The file 'accounting.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

Error: (04/28/2016 04:47:29 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 2350.FDI server error

Error: (04/28/2016 04:47:26 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1304.Error writing to file Accounting.dll.  Verify that you have access to that directory.

Error: (04/28/2016 04:45:42 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1334.The file 'accounting.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

Error: (04/28/2016 04:45:33 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 2350.FDI server error

Error: (04/28/2016 04:45:32 PM) (Source: MsiInstaller) (User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1304.Error writing to file Accounting.dll.  Verify that you have access to that directory.

System errors:
=============
Error: (04/15/2016 05:20:31 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service failed to start due to the following error:  %%1069

Error: (04/15/2016 05:20:31 PM) (Source: Service Control Manager) (User: )
Description: The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  %%1352
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (04/15/2016 05:20:31 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service failed to start due to the following error:  %%1069

Error: (04/15/2016 05:20:31 PM) (Source: Service Control Manager) (User: )
Description: The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  %%1352
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (04/15/2016 05:20:31 PM) (Source: DCOM) (User: )
Description: 1069upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

Error: (04/15/2016 03:42:28 PM) (Source: Service Control Manager) (User: )
Description: The System Event Notification Service service depends on the COM+ Event System service which failed to start because of the following error:  %%0

Error: (03/16/2016 05:28:06 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel® HD Graphics 4400.

Error: (03/01/2016 12:45:50 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (03/01/2016 12:45:50 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Error: (03/01/2016 12:45:49 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

Microsoft Office Sessions:
=========================
Error: (04/29/2016 10:25:42 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/28/2016 05:32:53 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1334.The file 'accounting.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 05:12:30 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 2350.FDI server error(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 05:11:54 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1304.Error writing to file Accounting.dll.  Verify that you have access to that directory.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 04:47:32 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1334.The file 'accounting.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 04:47:29 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 2350.FDI server error(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 04:47:26 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1304.Error writing to file Accounting.dll.  Verify that you have access to that directory.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 04:45:42 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1334.The file 'accounting.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 04:45:33 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 2350.FDI server error(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/28/2016 04:45:32 PM) (Source: MsiInstaller)(User: Pastor-PC)
Description: Product: Church Windows (Workstation Install) -- Error 1304.Error writing to file Accounting.dll.  Verify that you have access to that directory.(NULL)(NULL)(NULL)(NULL)(NULL)

=========================== Installed Programs ============================
7-Zip 15.14 (HKLM-x32\...\7-Zip) (Version: 15.14 - Igor Pavlov)
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Flash Player 21 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.15)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.15 - Adobe Systems Incorporated)
AVSDK5 (HKLM\...\{D5A6E342-907C-4CEF-96CC-FC2F4990DC9C}) (Version: 5.4.25 - CYREN Inc.) Hidden
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Command Anti-Malware (HKLM\...\{6CF94CCD-4BC0-4CDD-BCF3-3E2C0CAAFB94}) (Version: 5.1.38 - CYREN Inc) Hidden
Command Anti-Malware (HKLM\...\Command Anti-Malware) (Version: 5.1.38 - CYREN Inc.)

Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6514.5001 - Microsoft Corporation)
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
CYREN Updater (HKLM\...\{7564DE9D-3003-46DC-9149-96722C4A8370}) (Version: 5.1.38 - CYREN Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.8.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{98CB551E-EDB1-4535-82A6-E3258597F64E}) (Version: 2.7.1000.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.1.3 - Dell Inc.)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.2.6793.01 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{B57A8AFE-6735-4497-BD52-BD2F838F5CF0}) (Version: 1.2.1.31 - Dell)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.18.10.3272 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.7.3.1001 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
Junk Mail filter update (HKLM-x32\...\{400C31E4-796F-4E86-8FDC-C3C4FACC6847}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 (HKLM-x32\...\Microsoft SQL Server 2008 R2) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Native Client (HKLM\...\{79A2C6E8-C727-4D12-B4B3-19790C181DEA}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft SQL Server 2008 R2 Setup (English) (HKLM-x32\...\{7419AE1A-D1A5-4B24-BD78-C7ABCC26016F}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM-x32\...\{D441BD04-E548-4F8E-97A4-1B66135BAAA8}) (Version: 10.1.2731.0 - Microsoft Corporation)
Microsoft SQL Server Browser (HKLM-x32\...\{BF9BF038-FE03-429D-9B26-2FA0FD756052}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}) (Version: 10.52.4000.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 46.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 46.0 (x86 en-US)) (Version: 46.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 46.0.0.5955 - Mozilla)
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.330 - Qualcomm Atheros Communications)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
Service Pack 2 for SQL Server 2008 R2 (KB2630458) (HKLM-x32\...\KB2630458) (Version: 10.52.4000.0 - Microsoft Corporation)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SQL Server 2008 R2 SP2 Common Files (HKLM-x32\...\{CACEA8C8-3D38-4F51-953D-1E6FC3346FEF}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Common Files (HKLM-x32\...\{FC835376-FF3B-4CAA-83E0-2148B3FB7C98}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Services (HKLM-x32\...\{58721EC3-8D4E-4B79-BC51-1054E2DDCD10}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Services (HKLM-x32\...\{B5153233-9AEE-4CD4-9D2C-4FAAC870DBE2}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Shared (HKLM-x32\...\{4C9D82EB-9001-4E59-8F64-0BEEE5F4A30A}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
SQL Server 2008 R2 SP2 Database Engine Shared (HKLM-x32\...\{F021CC0C-21C3-4038-AA4A-6E3CBC669CE8}) (Version: 10.52.4000.0 - Microsoft Corporation) Hidden
Sql Server Customer Experience Improvement Program (HKLM-x32\...\{93998800-1608-403F-9A51-420A77D23C25}) (Version: 10.50.1600.1 - Microsoft Corporation) Hidden
SQLite3 ODBC Driver for Win64 (remove only) (HKLM-x32\...\SQLite3 ODBC Driver for Win64) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 27%
Total physical RAM: 8108.95 MB
Available physical RAM: 5846.57 MB
Total Virtual: 16216.09 MB
Available Virtual: 13941.23 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:909.81 GB) (Free:676.89 GB) NTFS

========================= Users: ========================================
User accounts for \\PASTOR-PC

Administrator            Guest                    Pastor                   


**** End of log ****
 

 

Here is the link from Speccy:  http://speccy.piriform.com/results/oPZd6u75RJ8I8mV5c1XtNEs


Edited by hamluis, 29 April 2016 - 11:00 AM.


#4 hamluis

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Posted 29 April 2016 - 11:02 AM

FWIW

 

FWIW

 

FWIW:  Same errors on two different systems...well, I don't believe in coincidence.  The software package would be my primary suspect, with malware being my "I can't otherwise even hazard a guess" suspect.  Sorry I can't do better :).

 

Louis



#5 dc3

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Posted 29 April 2016 - 11:37 AM

Why did you disable the third party services?

 

Does this problem happen when you have the third party services running?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 kephyr

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Posted 29 April 2016 - 02:46 PM

Louis, thanks for the look. I have run malware scans on both systems and they come up clean. Doesn't mean there might still be something lurking in the shadows, but I haven't detected any strange behaviors.

 

It has also been with three different installation packages. The original was on a CD they sent us. (Version 16.3.2). The second was a download from them on a USB (Also version 16.3.2). The third was a different download saved onto the desktop (Version 16.3.1). Both of the version 16.3.2. installs referenced the file "CHSystemInfo.dll". The version 16.3.1 referenced "Accounting.dll"

 

Is a total puzzlement.

 

dc3:  Initially I had the problem without turning anything off. My initial suspicions were the anti-malware program. When I disabled that, it made no difference. Since the supplier was saying that it had to be my WIndows 7 install, I wanted to get it back to as clean a system as possible, so that's why I disabled all of the non-Microsoft services. I did leave in those three Intel startup items that always persist.

 

I'm open to any ideas.

 

Thanks



#7 hamluis

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Posted 29 April 2016 - 04:38 PM

One of those links I posted...implied (as a guess) that it was a problem with Windows Installer...that did not sound right to me.  You might want to revisit the link from Dell.

 

Louis



#8 dc3

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Posted 30 April 2016 - 10:18 AM

What Workstation program are you trying to install?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 kephyr

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Posted 04 May 2016 - 03:19 PM

The program I am trying to install is called Church Windows. It has been around for years and is generally pretty easy to work with. It's a database program with the main program and data on one computer and a client workstation can network in to connect to the database. I am trying to install a workstation.

 

Louis, I tried what it said in the Dell link you sent, but when I entered the cacls.exe strings, after I said Yes to the prompt, I received an Access Denied. I tried a couple different ways, even tried it in Safe Mode, but it still won't take. 

 

totally baffled.






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