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Posted 27 April 2016 - 02:27 PM
Posted 27 April 2016 - 02:44 PM
Was there a printer installed before the Epson printer? If a Dell or Lexmark post back. If not then do the following.
First Uninstall your Printer Driver in Control Panel. Go to Devices and Printers. Click on the Windows XPS printer. In the menu bar select Print Server Properties. Under the Drivers tab remove and driver for Epson or any other printer no longer attached to the computer.
Make sure your Printer Spooler service is started. Right Click the Spooler Service and select Properties. Click start it not started. Also under the Dependencies tab you should see HTTP and RPC. Make sure the RPC service is also started.
Reinstall the Epson driver.
Posted 27 April 2016 - 03:09 PM
Edited by jake21, 27 April 2016 - 03:10 PM.
Posted 27 April 2016 - 03:24 PM
In Services right click your spooler service and select properties. Click on the Dependencies tab and post a screenshot. You can use the snipping tool in Windows 7 to create a screen capture and save as a jpg then attach to your next post. You will see the attachment button when selecting More Options.
Edited by JohnC_21, 27 April 2016 - 03:24 PM.
Posted 27 April 2016 - 04:38 PM
Posted 27 April 2016 - 04:47 PM
I don't see anything. If you have trouble posting a screenshot do the following. Type CMD in the search box. Type the following at the command prompt.
sc qc spooler
To copy the output click the small command prompt icon in the menu bar. Select > Edit > Select All. Edit > Copy. Right click and Paste the results in your next post.
Posted 27 April 2016 - 05:00 PM
Everything looks normal. I was looking to see if there was an extra dependency. Lexmark makes Dell printers and Lexmark usually adds a dependency to the spooler service that can cause a problem with new printer drivers.
Go ahead and delete any printer drivers as I previously posted and try reinstalling the driver. If it still fails then I am not sure what the problem is. Have you tried installing the printer driver in Safe Mode?
Posted 27 April 2016 - 05:04 PM
Posted 27 April 2016 - 05:20 PM
Did you delete all Dell drivers listed in Server Printer Properties?
Edited by JohnC_21, 27 April 2016 - 05:20 PM.
Posted 28 April 2016 - 07:52 AM
Posted 28 April 2016 - 08:21 AM
I did some googling and came across a possible solution.
Remove any printer attached
Go to Device and Printers, click on Microsoft XPS > Server Properties
Open Services, and stop the spooler service
Start the spooler service and immediately click on the dell driver to remove. Have both windows side by side.
If that does not work, try the same steps in Safe Mode.
If Safe Mode does not work then enable the hidden Administrator Account (Super User) by opening an elevated command prompt CMD in the search box > Run as Administrator and typing
net user administrator /active:yes
Reboot. You should now see a user named Administrator. Login to it and try removing the dell driver.
Posted 28 April 2016 - 08:58 AM
Edited by jake21, 28 April 2016 - 08:58 AM.
Posted 28 April 2016 - 09:08 AM
Are there any other printer drivers listed? I would download and install only the driver 13140 and not the combo driver.
Download Print Detective. When you unzip the file there are two folder, one for 32bit and 64bit. Run the utility and click the enumerate button. Are any dell or other printer drivers listed other than the standard Microsoft drivers?
Is the printer attached when installing the driver? Do not attach the printer and try installing in Safe Mode or using the hidden Administrator Account.
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