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Black screen, mouse cursor


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#1 TRD10

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Posted 26 April 2016 - 10:16 PM

I've got a Dell Inspiron 15 3000 series laptop I'm helping a friend try and fix.

I believe it has Windows 8 Pro.

After powering up past the bios screen and the "starting windows" screen, it is just a black screen showing the mouse cursor, which moves around without issue. It does the exact same thing in safe mode.
I've tried loading last good configuration, the dell diagnostics, the Kaspersky rescue disc, and reseating the ram.

Not sure where to go from here.

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#2 usasma

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Posted 28 April 2016 - 02:22 PM

If it has W8, try getting to Startup Repair:  http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html

 

Worst case, try a REFRESH.

If that doesn't work, then try a RESET (it'll wipe everything - so backup their stuff first!)


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- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 TRD10

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Posted 28 April 2016 - 11:51 PM

After digging around, I've found it's Windows 7 Pro. Have a Windows 7 disc, ran start up repair and memory diagnostic tool. No luck.

#4 usasma

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Posted 30 April 2016 - 06:43 AM

From FreeBooter, try this link:  "How to Do a Repair Install to Fix Windows 7"
http://www.sevenforums.com/tutorials/3413-repair-install.html

 

Beyond that, you're looking at backing up your data and doing a clean install of W7

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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