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possible problems


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16 replies to this topic

#1 zante4

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Posted 26 April 2016 - 12:42 PM

logs enlcsed

firefox wont load this page for some reason

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#2 nasdaq

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Posted 26 April 2016 - 01:15 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Why is your protection is disabled?

AV: avast! Antivirus (Disabled - Up to date) {17AD7D40-BA12-9C46-7131-94903A54AD8B}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: avast! Antivirus (Disabled - Up to date) {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
FW: avast! Antivirus (Disabled) {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}

---

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-3299710142-3868310564-1978959094-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
CHR Extension: (Chrome Web Store Payments) - C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-03-26]
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2016-04-15]
U4 AvastVBoxSvc; "C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe" [X]
U4 VBoxAswDrv; \??\C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [X]
C:\Users\Chris\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F

Clean the Firefox Cache.
https://kb.iu.edu/d/ahic#firefox
<<<>>>

Let me know what problem persists with this computer.

#3 zante4

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Posted 26 April 2016 - 03:36 PM

i looked at roguekiller and it found lots of problems in registry

 

i disabled security becuase running frst

 

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#4 nasdaq

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Posted 27 April 2016 - 06:13 AM

If you still have issues with this computer let me know the details and post the results of the RogueKiller log.

#5 zante4

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Posted 27 April 2016 - 12:08 PM

still keeps freezing and slow

log enclosed

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#6 nasdaq

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Posted 27 April 2016 - 01:28 PM

Run the RogueKiller tool and fix everything.

The default settings will be restored.

Keep me posted.

#7 zante4

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Posted 27 April 2016 - 03:54 PM

i clicked on remove them all but i rebooted and they were there again at reboot



#8 nasdaq

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Posted 28 April 2016 - 07:06 AM

That is good.

Let see what we can find.

Please Download and run the ComboFix tool.

How to use ComboFix
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Follow the instructions on the page.

Post the content of the C:\ComboFix.txt file for my review.

p.s.
When all is well you can remove the tool by following the Uninstall instructions on the same page.

====

#9 zante4

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Posted 28 April 2016 - 08:40 AM

kept getting security and system errors when it was running

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  • Attached File  log5.txt   16.74KB   2 downloads


#10 nasdaq

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Posted 28 April 2016 - 08:49 AM

kept getting security and system errors when it was running


I'm sure Avast was the cause of this. Nothing to worry about.

What are the current issues now?

I suggest you enable AVAST.

#11 zante4

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Posted 28 April 2016 - 05:05 PM

seems okay was anything bad found?



#12 zante4

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Posted 28 April 2016 - 05:30 PM

google chrome keeps going unresponsive on me all the time



#13 nasdaq

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Posted 29 April 2016 - 08:39 AM

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.

====

You may have to remove it and reinstall the browser.

Remove Chrome using the the instructions on this page.
https://support.google.com/chrome/answer/95319?hl=en

Before you do Export your Bookmarks
Chrome will export your bookmarks as a HTML file, which you can then import into another browser.

Re-install Chrome and the Bookmarks.

If you want to save all your settings refer to this page.
Follow the instructions before removing Chrome.
http://juan2geek.com/how-to-backup-and-restore-entire-google-chrome-setting/
<<<>>>

Keep me posted.

#14 zante4

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Posted 29 April 2016 - 12:42 PM

SEEMs ok now thanks

was anything found?



#15 nasdaq

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Posted 30 April 2016 - 06:27 AM

Some registry entries were compromised.

Nothing very malicious.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/




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