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Acer Aspire V5 Seems really slow


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#1 chembel

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Posted 26 April 2016 - 12:40 PM

Hi,

 

I have this laptop/tablet that is an Acer Aspire V5. It is running Windows 7 and it seems like it is really slow. I have gotten it to improve by running first Malwarebytes and then Emsisoft which both cleaned off some files that were suspicious. I was just looking at the files in the C:\Users\UserName\AppData files and noticed that the Local folder has several folders with file names that are gibberish and in the files at the bottom of the list are some Help.Decrpt files. They are named, HELP_DECRYPT.HTML, HELP_DECRYPT.PNG, HELP_DECRYPT.TXT,  and HELP_DECRYPT. I am suspicious that I have not gotten completely rid of the viruses that have been plaguing my computer.

 

Can anyone help me?

 

Chris



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#2 RolandJS

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Posted 26 April 2016 - 12:45 PM

You'll be hearing from the BC ransom-ware specialists 'cause it looks like you were hit by a ransom-ware attempt. 


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#3 chembel

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Posted 26 April 2016 - 12:48 PM

Thanks but the files are actually dated from 2013 and I have not heard anything. Is there anyway to clean this up or do you have any suggestions for help or are you just laughing in my face because I was hit with ransom-ware



#4 RolandJS

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Posted 26 April 2016 - 12:54 PM

Thanks but the files are actually dated from 2013 and I have not heard anything. Is there anyway to clean this up or do you have any suggestions for help or are you just laughing in my face because I was hit with ransom-ware

  Nobody's laughing over here!  Ransom-ware is was not funny back then, is not funny now, and will not be funny in the future.  I use WinAntiRansom because I take such things very seriously.  I hope your system can be fully restored to pristine condition.  And, many are suggesting Malwarebytes Anti-Ransom as another choice.

  Plus, I'm not certified as a BC ransom-ware removal person, so, that's why I said expert help should be arriving shortly.


Edited by RolandJS, 26 April 2016 - 12:56 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#5 RolandJS

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Posted 26 April 2016 - 01:01 PM

"I have this laptop/tablet that is an Acer Aspire V5. It is running Windows 7 and it seems like it is really slow..."

Now, running really slow may well be a separate thread/topic.  Is it slow during coldpost/boot and restarts?  Or, only slow when surfing the internet?  Slow when using programs such as Office?  My Acer Aspire 7whatever laptop has been running somewhat smoother and faster after I removed some of my security programs that were overlapping.  Like you, I'm also using Windows 7 [Pro for me], maybe we can speed things up a little.


Edited by RolandJS, 26 April 2016 - 01:02 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#6 chembel

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Posted 26 April 2016 - 01:03 PM

Okay, I appreciate you taking the time to tell me that. Will either of these programs clean up what is already on my computer? And, are either of these out of beta?



#7 chembel

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Posted 26 April 2016 - 01:11 PM

Sorry, I missed your second post. This runs slow and to the point of unusable, when I am trying to download things from the internet and in fact it won't let me download the Windows Update diagnostic file. I had to download it on another computer and move it over. I can't get Windows Optional Updates to download and install. There are 4 optional Windows updates and one Intel optional update available. Even if I select the 70KB Intel update, the computer just sits at "Downloading Updates" 0% complete. The last time I tried, I left it alone for two hours. Then I tried to Stop the Windows Update Service so that I could restart it and it came back and said that it could not stop the service because it took the service too long to respond. Now, I will say that this is 64-Bit Windows 7 Home Premium Edition and the CPU is an Intel Pentium CPU 967 @ 1.30GHZ with 4 GM of RAM. So I do realize that some of the problem is the processor, but I also know that these HELP_DECRYPT files are a sign that there is some type or portion of a Crypto virus on this machine. I would just like to clean up these files and see if it helps the performance some.



#8 RolandJS

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Posted 26 April 2016 - 01:33 PM

You're in luck about the Windows Updates!  There are several threads in BC concerning Windows Updates, even for Windows 7.  As you can, quick-search and quick-read to see if any of the advice in those threads just might apply to you.  Because I turn off Windows Updates during every Windows 7 session, I do not know how to fix WU problems, yet.  I'll be watching this thread, and learning alongside you.  Whether fixing the old ransom-ware folders will speed things along -- I don't know; I'll be learning about that also.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#9 chembel

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Posted 26 April 2016 - 01:38 PM

You did not answer my question about whether or not the two software programs, WinAntiRansom or Malwarebytes Anti-Ransom, are out of beta or will actually work to help me clean up the HELP_DECRYPT files.



#10 chembel

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Posted 26 April 2016 - 01:54 PM

I was just reading some notes about Farbar Recovery Tool and when I tried to download it from BC, I get a notice that it can't be downloaded. I am going to download it on another computer and load it through a USB stick.



#11 chembel

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Posted 26 April 2016 - 02:50 PM

Well, I ran the Farbar Recovery Tool and got the .txt files but I am not sure what I am supposed to do with these. So I was reading some of the threads about the Crypto virus and one of the suggestions was to run the ListCWall.exe file to see if it found any of the Crypto virus files in the registry. It finished saying that there were no files. So at least I know that the Crypto virus is not on the computer. But I am still concerned with the fact that IE is stopping me from downloading some files and others it will download. I just don't get it. Maybe I am in the wrong forum to get help with this. Does anyone have any suggestions about which forum I should use?



#12 RolandJS

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Posted 26 April 2016 - 06:22 PM

You did not answer my question about whether or not the two software programs, WinAntiRansom or Malwarebytes Anti-Ransom, are out of beta or will actually work to help me clean up the HELP_DECRYPT files.

I missed it!  I believe both are out of first Beta, both are ready to go!  Now, whether they will clean up the old Help_Decrypt, I don't know.  These programs, to me, appear to be much more pro-active preventative rather than cleaners.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#13 Slurppa

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Posted 27 April 2016 - 03:41 AM

Hi chembel

Those files are related to CryptoWall 3.0. It creates those
files to all folders that contain encrypted files.

I think it might be good idea to consult specialist here.

 
Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Member of the Bleeping Computer A.I.I. early response team!


#14 chembel

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Posted 27 April 2016 - 11:47 AM

Slurppa,

 

Thank you so much for taking the time to respond to me. I was getting a bit frustrated because I was not getting the kind of guidance that I am used to on Bleeping Computer. I was sure I was on the wrong Forum but was not sure where I should be instead.

 

I am currently working on following your instructions. I will post the new topic on the "Virus, Trojan, Spyware, and Malware Removal Logs" forum soon.






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