Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Bluescreen while playing games


  • Please log in to reply
7 replies to this topic

#1 nickm812k

nickm812k

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:10 PM

Posted 26 April 2016 - 10:09 AM

Hello,
a couple of weeks ago, I experienced my first bluescreen after a long time while playing Total War Rome 2, and I've had two more bluescreens while playing Rome 2, before I stopped playing.
Since then, I have experienced a bluescreen while playing Rust, and multiple bluescreens while playing Dark Souls 3 (it is one of my currently most played games). 
While playing Dark Souls 3, the game freezes, and the sound gets stuck and is repeating the noise ten times a second (what I would call a crash sound). It has occurred that the game recovered after the crash sound, but it crashes most times with a bluescreen.

My specs:
AMD Phenom II X6 1100T (6x3,33GHz)
MSI GTX 970
16GB DDR3
Windows 10 64bit
(I know that the pc is very outdated, I intend to buy parts to build a new pc by Christmas, excluding the graphics card)

Does anyone how I can find out what causes these crashes, and how to fix it?

Thanks in advance



BC AdBot (Login to Remove)

 


#2 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:06:40 PM

Posted 26 April 2016 - 02:39 PM

Hi Nickm812k & Welcome to the forums ^_^,


In order to help you with the problem, I would require the dump files from your system. Kindly upload the ZIP file (By default it is created on Desktop) created by the below tool (created by me) -

http://omgdebugging.com/bsod-inspector/

Once the tool completes, it would generate a ZIP file. Please upload this ZIP file with your next post :)


-Pranav

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#3 nickm812k

nickm812k
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:10 PM

Posted 26 April 2016 - 03:22 PM

Hello,

thanks for your response

I appreciate your willingness to help me 

 

Here's the file

Attached Files



#4 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:06:40 PM

Posted 26 April 2016 - 04:00 PM

Hi Nickm812k ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
 

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001263df028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6002000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000005a000135, Low order 32-bits of the MCi_STATUS value.

5: kd> !errrec ffffe001`263df028
===============================================================================
Common Platform Error Record @ ffffe001263df028
-------------------------------------------------------------------------------
Record Id     : 01d1974c9fe80a21
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 4/20/2016 16:13:58 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe001263df0a8
Section       @ ffffe001263df180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Read
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100fa0
Processor ID  : 0x0000000000000005

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe001263df0f0
Section       @ ffffe001263df240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000005
CPU Id        : a0 0f 10 00 00 08 06 05 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe001263df240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe001263df138
Section       @ ffffe001263df2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_DRD_ERR (Proc 5 Bank 0)                     //Error Description
  Status      : 0xb60020005a000135
  Address     : 0x0000000167b54800
  Misc.       : 0x0000000000000000

As per the bugcheck code and error description there was an error when the system was trying to read Data from L1 Cache of the CPU (DRD_ERR = Data Read Error). This means that there is a chance that the processor is bad.

I also checked the System Event Log and according to that, there are a lot of Kernel 41 errors which means that the system didn't know why the system shut down. This can be caused by faulty hardware, loss of power etc.

Below is a list of 3rd party drivers present on your system -

**************************Wed Apr 20 21:43:58.559 2016 (UTC + 5:30)**************************
lmimirr.sys                 Wed Apr 11 04:02:45 2007 (461C108D)
LMIRfsDriver.sys            Mon Jul 14 21:56:56 2008 (487B7E50)
tap0901t.sys                Wed Sep 16 11:32:43 2009 (4AB07F83)
ASACPI.sys                  Fri Nov  2 07:24:34 2012 (509327DA)
RaInfo.sys                  Fri Jan 11 17:49:28 2013 (50F00350)
Hamdrv.sys                  Mon Mar 30 18:58:42 2015 (55194F8A)
LGVirHid.sys                Sat Apr 25 02:50:53 2015 (553AB3B5)
LGJoyXlCore.sys             Sat Apr 25 02:50:57 2015 (553AB3B9)
LGBusEnum.sys               Sat Apr 25 02:51:00 2015 (553AB3BC)
lgcoretemp.sys              Tue Jun  9 22:22:10 2015 (557719BA)
viahduaa.sys                Tue Jun 16 13:36:10 2015 (557FD8F2)
nvhda64v.sys                Mon Sep 21 15:14:17 2015 (55FFD171)
rt640x64.sys                Wed Oct  7 20:33:55 2015 (5615345B)
vdrvroot.sys                Fri Oct 30 08:09:01 2015 (5632D845)
nvvad64v.sys                Mon Mar 14 11:57:42 2016 (56E659DE)
NvStreamKms.sys             Sat Mar 19 02:56:05 2016 (56EC726D)
nvlddmkm.sys                Tue Mar 22 07:14:53 2016 (56F0A395)

http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
http://www.carrona.org/drivers/driver.php?id=tap0901t.sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=RaInfo.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
vdrvroot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


Kindly follow the below steps -

  • Please remove LogMeIn since it is extremely old and is known to cause BSODs.
  • If you are overclocking the system. Please stop and immediately reset the BIOS to stock settings.
  • I see that the BIOS dates back to 2010 which is very old. Please check your motherboard manufacturer's website and see if there is any update available. Please note that updating BIOS is a very risky process and it can turn your motherboard into an expensive rock if you do it wrong.
  • Kindly record the temperatures of the system while it is idle and while you are gaming and report them back. I use the free CoreTemp to monitor the temperatures.
  • Please run Prime95 according to the below quote (Thanks usasma!) -

    Prime95 download site: http://www.mersenne.org/freesoft/
    Prime95 Setup:
    - extract the contents of the zip file to a location of your choice
    - double click on the executable file
    - select "Just stress testing"
    - select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
    - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
    The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
    Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
    Monitor the CPU temperature and DON'T let it exceed 85ºC. If it does, then you probably have a CPU cooling problem.
    - CPU temps exceeding 60ºC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
    This won't necessarily crash the system - but check the output in the test window for errors.
    The Test selection box and the stress.txt file describes what components that the program stresses.
    NOTE: Errors should be considered when:
    - the system BSOD's during Prime95
    - the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
    - the Prime95 program crashes
    - the Prime95 program shows errors in it's display
    - there are errors in the Prime95 results file
    More details on the use of this test: http://www.playtool.com/pages/prime95/prime95.html

Let me know how it goes ^_^


In case of any problems or doubts, please feel free to post back :)


-Pranav


Edited by blueelvis, 26 April 2016 - 04:01 PM.

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#5 nickm812k

nickm812k
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:10 PM

Posted 26 April 2016 - 04:22 PM

Hello,

I haven't done any overclocking

There are no available updates for my Motherboard by ASUS

I have removed Log me in

Here are the temperatures while the PC is idle and when playing Dark Souls 3

 

Attached Files



#6 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:06:40 PM

Posted 26 April 2016 - 04:45 PM

The temperatures are quite high especially 80 degree celsius for the motherboard. Any chance you have a table fan which you could aim at the CPU? Or enhance the ventilation near the CPU? See if that makes the system stable :)

 

 

 

-Pranav


Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#7 nickm812k

nickm812k
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:10 PM

Posted 29 April 2016 - 11:29 AM

Thank you then,

I do have a table fun, but I will buy a case fan tomorrow and install it, and rid the holes in my case of dust



#8 blueelvis

blueelvis

    Bleep Blop Bleep


  • Malware Response Team
  • 1,666 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:06:40 PM

Posted 30 April 2016 - 03:22 AM

Thank you then,

I do have a table fun, but I will buy a case fan tomorrow and install it, and rid the holes in my case of dust

Sure thing. Let me know how the cleaning goes :)

 

 

-Pranav


Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users