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i cant delete the malware


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4 replies to this topic

#1 saim12

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Posted 26 April 2016 - 04:15 AM

I cant delete the trojan from my dvd drive mawarebytes detected it and deleted it but its still not deleted from my system i was mannualy uninstalling and it said cannot remove file running on system what do i do and it slows my pc down  the file name is serial_virus_bursters_6.3virusbursters-6.3_virusbursters_6.3_virusbursters_6.3.iso and 

serial_number_virus_bursters_6.3virusbursters_6.3_virusbusters_6.3.exe

 (ssry 4 my english)   :killcomp:   :smash:



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#2 Slurppa

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Posted 26 April 2016 - 04:33 AM

Hello saim12 and welcome to Bleeping Computer!

Lets see if we can remove it with this. Can you post your last Malwarebytes log here? If you don't know how use these instructions:
  • Open Malwarebytes
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.
 


ESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.
  • Post the log from your desktop in your next reply.


#3 saim12

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Posted 26 April 2016 - 05:44 AM

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 4/27/2016
Scan Time: 5:10:52 PM
Logfile: 
Administrator: Yes
 
Version: 2.02.1.1043
Malware Database: v2016.04.25.01
Rootkit Database: v2016.04.17.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: cure
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 1
Time Elapsed: 1 min, 5 sec
 
Memory: Disabled
Startup: Disabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
Trojan.ExpressDownloader, E:\serial_number_virus_bursters_6.3virusbursters_6.3_virusbusters_6.3.exe, Delete-on-Reboot, [34d16053a1f862d4e37ed2963acb2cd4], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

Malwarebytes Anti-Malware

www.malwarebytes.org
 
 
Scan, 4/27/2016 5:12:04 PM, SYSTEM, CURE-RESEARCH, Context, Start:4/27/2016 5:10:52 PM, Duration:1 min 5 sec, Threat Scan, Completed, 1 Malware Detection, 0 Non-Malware Detections, 
Detection, 4/27/2016 5:12:23 PM, cure, CURE-RESEARCH, Protection, Malware Protection, File, Trojan.ExpressDownloader, E:\serial_number_virus_bursters_6.3virusbursters_6.3_virusbusters_6.3.exe, Quarantine Failed, 5, Access is denied.  , [62a3bef59ffafe3865fc620653b2c937]
Detection, 4/27/2016 5:18:28 PM, SYSTEM, CURE-RESEARCH, Protection, Malware Protection, File, PUP.Optional.Babylon, C:\Users\cure\AppData\Local\Temp\DeltaTB.exe, Quarantine, [8c79258e8d0c37ff5d6d8dc0f50c9a66]
Detection, 4/27/2016 6:07:27 PM, SYSTEM, CURE-RESEARCH, Protection, Malware Protection, File, Trojan.Agent, C:\Windows\System32\Tasks\SYSTEM MONITOR, Quarantine, [c4412c8703969c9ad4dd4c5dc63e05fb]
Protection, 4/27/2016 6:52:55 PM, SYSTEM, CURE-RESEARCH, Protection, Malware Protection, Starting, 
Protection, 4/27/2016 6:52:55 PM, SYSTEM, CURE-RESEARCH, Protection, Malware Protection, Started, 
Protection, 4/27/2016 6:52:55 PM, SYSTEM, CURE-RESEARCH, Protection, Malicious Website Protection, Starting, 
Protection, 4/27/2016 6:53:07 PM, SYSTEM, CURE-RESEARCH, Protection, Malicious Website Protection, Started, 
 
(end)


#4 Slurppa

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Posted 26 April 2016 - 07:18 AM

Hi saim12

 

Is the E drive your DVD drive? If that is the case don't but that DVD/CD inside any other machine.
Malwarebytes can't directly remove malware from DVD. It needs to be erased if it is Rewritable.

If you don't have any personal files inside that DVD you may erase it.

 

After doing it I suggest you run that ESET scan.



#5 saim12

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Posted 27 April 2016 - 12:45 AM

i deleted it thank you and im still goin to run an eset scan thank yo very much for your help  :)  :)






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