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Graphics card help needed.


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#1 taekwonjoe2001

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Posted 25 April 2016 - 10:52 PM

I recently bought a Geforce gt 640 and my computer seems to handle it just fine until I install the drivers for it. The computer will BSOD on start with the message thread_exception_not_handled. From what I have found with google they are saying that the card should work just fine with my system, but I also did find a guy who had a similar problem to me and said it was a bad graphics card. 

 

Am I doing something wrong? Is my system not compatible?

 

Thanks in advance.



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#2 dc3

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Posted 27 April 2016 - 10:47 AM

If this computer is a custom build please post the make and model of the PSU.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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