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Windows 7 won't boot (bad driver)


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#1 oblioo

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Posted 24 April 2016 - 11:05 PM

Hello,

 

I've been searching everywhere and tried everything to fix this issue, but I haven't found a solution so I'm posting here.

 

A few days ago, my USB to DVI adapters weren't working for some reason, so because of something I read, I tried to downgrade my NVIDA graphics card driver. After I did that and rebooted my computer, I got the BSOD for a brief millisecond (too fast to read anything), then Startup Repair which fails, then can navigate to the Systems Recovery Options, none of which work. I also can't boot from a disk or drive because I do not have my original disk, and when I entered my key to download a new one, it said something about my key being specific for pre-installed software from my manufacturer (Toshiba).

 

I read another thread with a similar issue, so I downloaded the FRST64 tool and ran the scan, and attached is the .txt document it produced.

 

Any help would be greatly appreciated!

Attached Files

  • Attached File  FRST.txt   59.07KB   3 downloads

Edited by oblioo, 24 April 2016 - 11:16 PM.


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#2 usasma

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Posted 25 April 2016 - 05:10 AM

I'm presuming that you can't get into Windows - is that correct?

Can you boot to Safe Mode?  Try tapping F8 as the system boots, then select Safe Mode.

 

If that doesn't work, then you'll have to contact Toshiba for recovery media for your system:  http://www.carrona.org/recdisc.html#toshiba


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 oblioo

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Posted 25 April 2016 - 08:37 AM

Correct I cannot get into Windows, and no I cannot boot into Safe Mode. I took it to a repair shop on Friday for this problem and they fixed it, but then after I restarted it a couple days later, the problem is back again. Any other possibilities to get it fixed sooner?



#4 oblioo

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Posted 25 April 2016 - 10:52 AM

Got it fixed, took it to a repair person who was able to boot to a restore point and disable one of my graphics cards which was apparently causing the issue.



#5 usasma

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Posted 26 April 2016 - 05:57 AM

Thanks for letting us know.  I hope the repair "sticks" this time.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 oblioo

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Posted 04 May 2016 - 03:00 PM

Unfortunately the "repair" did not stick. Any time I shut down or restart my computer, the same issue happens, then I have to tap f8 to be able to use "Last Known Good Configuration." I believe I can go into Safe Mode, but what should I do there?



#7 usasma

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Posted 07 May 2016 - 07:57 AM

Sorry for the delay in responding.  I was out of town, drove back late, went to work, then collapsed when I got home.

 

 

I would first check with the manufacturer of the USB to DVI adapters to see if there is any known issue with these devices.

We've used these devices at work, and they mostly don't have any real support available, nor do they work very reliably.

 

Also, have you tried the VGA-out plug that's on the side of most laptops?  Does that work OK?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 oblioo

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Posted 07 May 2016 - 11:16 AM

No worries on the late response; I appreciate your help.

 

It doesn't seem to be a problem with the USB to DVI adapters (I got them working simply by uninstalling and reinstalling the drivers that came on the CD); it seems to be a problem with my internal NVIDA card. My normal VGA-out plug works fine, but I use 2 external monitors so that's why I need to go through USB. What should I do from here?


Edited by oblioo, 07 May 2016 - 11:17 AM.


#9 usasma

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Posted 08 May 2016 - 05:22 PM

I just don't trust the USB adapters.  We've had too many issues with them at work.

 

We do have one client that uses a video card that has 6 outputs - but we last saw him a couple of years ago, so I can't recall what the card was.

 

I use a 32" TV for a monitor - would a big screen TV work for you?

If not, then I'd suggest posting over in the External Hardware forums ( http://www.bleepingcomputer.com/forums/f/138/external-hardware/ ) or the Gaming forums ( http://www.bleepingcomputer.com/forums/f/20/computer-gaming/ )


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 oblioo

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Posted 08 May 2016 - 05:26 PM

I uninstalled the USB adapters' drivers, then completely unplugged everything from my laptop except for the power cord, and the problem STILL occurs then (just restarting my laptop on its own, with no USB adapters). So clearly there's something else going on. Any other ideas?



#11 usasma

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Posted 09 May 2016 - 06:05 PM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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