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Combofix thinks I am running Windows 2000


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#1 richyrichrocks

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Posted 24 April 2016 - 08:09 PM

I tried to run Combofix but I got an error message saying my version of Windows isn't serviced, that it no longer supports Windows 2000.  I am running Windows 8.1 but have "Classic Shell" running to make it look like Windows 7.  For some reason, it thinks this shell is Windows 2000.  I don't want to remove the shell as I hate Windows 8.  How do I make Combofix know I'm running Windows 8?

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum. ~ Animal

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#2 PhotoAce

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Posted 24 April 2016 - 10:12 PM

Combofix doesn't support Windows 8.1.



#3 TwinHeadedEagle

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Posted 25 April 2016 - 02:51 AM

ComboFix: A guide and tutorial on using ComboFix:

 

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

 

Windows 8.1 and Windows 2000 are NOT supported by ComboFix.



#4 richyrichrocks

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Posted 25 April 2016 - 07:12 AM

Damn!!  That was not the reply I was hoping to hear!!  Does anyone know whether it will be supporting Windows 8.1 in the future?



#5 TwinHeadedEagle

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Posted 25 April 2016 - 07:51 AM

Is there some reason you need it so badly or you just saw it in action? ComboFix isn't intended as a tool to be used everyday.

 

You should not run ComboFix unless you are specifically asked to by a helper. Also, due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer.

 

You have plenty of malware removal tools that are much safer and easier to use than ComboFix.

 

I linked ComboFix guide in the previous message, you should read it carefully.



#6 richyrichrocks

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Posted 25 April 2016 - 09:14 AM

Is there some reason you need it so badly or you just saw it in action? ComboFix isn't intended as a tool to be used everyday.
 

You should not run ComboFix unless you are specifically asked to by a helper. Also, due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer.

 
You have plenty of malware removal tools that are much safer and easier to use than ComboFix.
 
I linked ComboFix guide in the previous message, you should read it carefully.

 
I have used it successfully in the past.  My daughter downloaded a game that set off every alarm bell on my computer, including Malware Bytes, Adware, and F Secure.  I just wanted to make sure no other unseen damage is still lurking there.  I hadn't used it in a few years to be honest.  It's like having an ace up your sleeve for the nasty, hard to remove stuff is the impression I always had of using ComboFix.

#7 Agouti

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Posted 25 April 2016 - 09:39 AM

 

It's like having an ace up your sleeve for the nasty, hard to remove stuff is the impression I always had of using ComboFix.

Now that TwinHeadedEagle has pointed out that you shouldn't be using ComboFix on your own, you shouldn't.



#8 quietman7

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Posted 25 April 2016 - 03:49 PM

... Does anyone know whether it will be supporting Windows 8.1 in the future?

At this point ComboFix most likely never will be updated to support Windows 8.1 or Windows 10 since there are other alternatives (such as FRST, Zoek) which are being used by malware removal experts.As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. If you need individual assistance with a malware infection, other advanced tools are available but they cannot be used in this forum. Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

If you choose to follow the above instructions and post a FRST log, please reply back in this thread with a link to the new topic so we can closed this one. If not, at least you know doing that is an option available to you.
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#9 richyrichrocks

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Posted 26 April 2016 - 06:06 AM

Thank you Quietman 7.



#10 quietman7

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Posted 26 April 2016 - 06:15 AM

You're welcome.
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