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BSOD - Fallout after being suckered?


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#1 Jen526

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Posted 24 April 2016 - 04:41 PM

Speaking to my dad today, he mentioned he was getting frequent BSOD's, called the 800-number on the BSOD, let them access his machine (where they poked around doing who knows what for an HOUR), and paid them $100, which he was told was "good for a month of virus protection".

 

I can't get over to his house to start trying to troubleshoot in person until next week.  Anyone know if these scammers make the situation worse while they're logged in, vs. taking their money and (I presume) waiting for the rube to call back for another round the next month?   (Or is it more of a steal-the-credit-card once and not need to bother with repeat customers scenario?)



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#2 usasma

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Posted 24 April 2016 - 06:36 PM

Most make it worse, and most install malware.

When we see these at work, most have infections (I'd guess about 95 to 99%)

If you can't get there to fix it, either have him take it to a shop to get it checked/fixed or contact a reputable remote service to have a look at it.

Or, you can have him post in the Am I Infected forum for assistance:   http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
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#3 ranchhand_

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Posted 24 April 2016 - 06:52 PM

If the 800 number appeared on the fake BSOD, and if the person he talked to had an East Indian accent, chances are that he was scammed for his money and that is all. What has happened is that next month about the same time, the mysterious BSODs will start appearing again, and for another payment he will be "safe" for another month. Repeat ad-infinitum. The virus is causing the fake BSOD screens; most likely his computer is not crashing at all.

[EDIT]:  As an afterthought, if your Dad paid by credit card, and if you use the malware removal section of this forum, and it finds the virus that is probably on your Dad's computer, copy the removal log and, if possible, get a post from your helper as to the name of the virus removed. Now write your credit card company and challenge the debt with the proof from your virus removal log. Do this immediately before the statement is posted. Just a suggestion. I really hate to see these scumbags get away with this.


Edited by ranchhand_, 24 April 2016 - 10:30 PM.

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#4 Jen526

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Posted 25 April 2016 - 07:11 PM

Yeah, I'm pretty confident it isn't actually crashing.  I've told them and told them not to believe these things, but I think they get impatient and "don't want to bother me", and voila. *sigh*

 

Thanks for the feedback.  That's an interesting idea about trying to stop the payment before it goes through.






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