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Issue with Comcast provided cable modem/router

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#1 Capslacka


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Posted 24 April 2016 - 02:19 PM

We recently switched our modem to one that comcast supplies for us, and the internet has worked fine for a few weeks.

The connection has been dropping intermittently, so we thought it had something to do with the connection running through a splitter. We hooked it up in the attic where the splitter is (still going through the splitter) and the connection worked perfectly without any drops. Then we figured it must be the wire running from the splitter to where the modem usually is.

We replaced the wire and coaxial connecters and no dice. The modem cannot even establish a downstream from our ISP. How is this even possible when all we've done is replace a cable? Any help would be great.

Edited by Capslacka, 24 April 2016 - 02:21 PM.

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