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I'm at a loss


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#1 carguy4471

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Posted 24 April 2016 - 11:52 AM

Got hit with something nasty this morning.  It will shut down malwarebytes and adw if not run in safe mode.  I've run both in safe mode and can't fix the issues.  

 

It's blocking out web traffic to this site and malwarebytes, changing permissions (can't enable windows defender).  It looked like buzzing dohl this morning but after running malwarebytes in safe mode it no longer hijacks the screen.

 

What's my next step.  I'm a bit lost.  I can download anything on another PC to run and grab logs as needed.  Could really use some help on this one.

 

Thanks!!!



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#2 Broni

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Posted 24 April 2016 - 08:59 PM

Welcome aboard p22002758.gif

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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