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BSOD on freshly installed windows 10


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#1 eolithic

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Posted 24 April 2016 - 10:14 AM

Hi guys, 1st time poster.
 
About a month ago, i was using windows 7 and it was crashing non stop, even while doing minor tasks like watching a video on youtube. I tried to do a virus scan and it would crash in the middle of it. In the end, i decided to update to windows 10 and to my amazement the crashing stopped. However it was far from perfect, when i am live streaming from sites like Twitch my cpu usage would go as high as 80%. The intervals however are random. I could watch a stream for 2-3h and it would be fine (i would even be playing games while twitch was running in the background) and some other times my computer would start to lag (even on other sites such as youtube there would be a delay while scrolling down the page) in under an hour and the cpu usage would be through the roof. The only way i found to fix this would be to restart my computer. Today however, i was playing a game (dota 2) and my computer had a BSOD for the 1st time on windows 10 with the error "CLOCK_WATCHDOG_TIMEOUT".
 
I have updated all my drivers and BIOS to the latest versions (to my knowledge). I have ran a full scan on "bitdefender total security 2016" with nothing found. My window's update is also up to date.

 

· OS - Windows 10
· x86
· original installed OS on system - Windows 7
· I brought a retail version of windows 7 but upgraded to windows 10
· Age of system - 6 months
· Age of OS installation - 4 days. (as of 24th April 2016)

 

· CPU - Intel core i5-4690k @3.50 GHz
· Video Card - msi gtx 970 gaming 4g
· MotherBoard - z97-a/usb 3.1
· Power Supply - Corsair CX600M 600w high performance modular power supply

 

· System Manufacturer - Asus

· Desktop

 

Attached Files



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#2 usasma

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Posted 24 April 2016 - 07:17 PM

Your UEFI/BIOS (version 2801) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

MSI Afterburner (along with EVGA Precision and Riva Tuner) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

Please uninstall the Intel One Boot Flash Utility Driver.  It's driver - flashhud.sys dates from 2009 and likely isn't compatible w/W10.  More info on it here:  http://www.carrona.org/drivers/driver.php?id=flashud.sys

 

Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.
**************************Sun Apr 24 10:09:22.548 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042416-5078-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.212.amd64fre.th2_release_sec.160328-1908
System Uptime: 0 days 0:37:42.187
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {30, 0, ffffd000ff9e0180, 2}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000030, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd000ff9e0180, The PRCB address of the hung processor.
Arg4: 0000000000000002, The index of the hung processor.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE!Unknown_Function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Sun Apr 24 10:09:22.548 2016 (UTC - 4:00)**************************
flashud.sys                 Fri Mar  6 04:57:27 2009 (49B0F387)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
PDFsFilter.sys              Thu Aug 23 17:57:13 2012 (5036A739)
CORK70.sys                  Wed Oct 31 04:55:40 2012 (5090E78C)
rawdsk3.sys                 Tue Feb 11 16:10:17 2014 (52FA91B9)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
gzflt.sys                   Wed Apr 29 07:32:17 2015 (5540C141)
trufos.sys                  Mon May 11 04:26:27 2015 (555067B3)
asmthub3.sys                Wed Jun  3 02:33:19 2015 (556E9FAF)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
bcmsmbsp.sys                Sun Aug 30 18:23:03 2015 (55E38247)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
bdvedisk.sys                Mon Nov 23 06:38:07 2015 (5652FA9F)
e1d65x64.sys                Tue Nov 24 14:17:26 2015 (5654B7C6)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
avc3.sys                    Tue Jan 19 08:52:34 2016 (569E3FA2)
avckf.sys                   Tue Jan 19 08:55:54 2016 (569E406A)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
bdfwfpf.sys                 Tue Feb  9 07:12:25 2016 (56B9D7A9)
ignis.sys                   Fri Feb 12 08:24:54 2016 (56BDDD26)
iaStorA.sys                 Wed Feb 17 08:18:44 2016 (56C47334)
nvvad64v.sys                Mon Mar 14 02:27:42 2016 (56E659DE)
nvlddmkm.sys                Mon Mar 21 21:44:53 2016 (56F0A395)
asmtxhci.sys                Mon Mar 21 23:08:50 2016 (56F0B742)

RTKVHD64.sys                Wed Apr  6 06:47:11 2016 (5704E92F)

http://www.carrona.org/drivers/driver.php?id=flashud.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=PDFsFilter.sys
http://www.carrona.org/drivers/driver.php?id=CORK70.sys
http://www.carrona.org/drivers/driver.php?id=rawdsk3.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=bcmsmbsp.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=ignis.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 eolithic

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Posted 25 April 2016 - 03:40 AM

Hey, thanks for the speedy reply.

 

I have just checked the ASUS website and version 2801 is the latest i could find. I have included the screenshot below (bios.jpeg) for you to verify as i am not sure that is the right place to go to for BIOS update. (sorry new to this)

 

I tried to look for new updates from windows update and came up empty. i attached a screen shot below as well (update.jpeg)

 

I have uninstalled both daemon tools and msi afterburner as per instructed.

 

I am not overclocking

 

As for the Intel One Boot Flash Utility Driver, i am unsure as how to uninstall it so what i did was go to the link you left and update my drive automatically (https://downloadcenter.intel.com/). I picked the option on the left and downloaded the program and it update my "intel chipset device software" from version 7.0.1.1011 to 10.1.1.14.

 

I am now running the free hardware diagnostic, will update when it is finished.

 

Thank you so much for your help.

Attached Files



#4 usasma

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Posted 25 April 2016 - 05:15 AM

BIOS looks like the latest to me.  The point here is that W8 and W10 communicate with the BIOS/UEFI more than previous OS's - so it's essential to update it when it becomes available.

 

If the Intel One Boot Flash Utility Driver shows up in any further BSOD's, we'll take steps to remove it manually.

Beyond that, we just wait to see if the BSOD's continue


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 eolithic

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Posted 25 April 2016 - 11:15 AM

Hey, the BSOD seem to have stopped. Thank you so much for your help. The lag issue persist however. After using for a few hours, the system feels sluggish. I would scroll down a web page and it would be stuck for 1-5 seconds at random intervals. Audio would also be lagging at random intervals (e.g. a song would be playing and at random intervals, a short "buzz" would turn up.) I have tried both headphones and speaker and the buzz persist through both.

 

Is this the place for me to ask for help or should i be asking for help in another section of the site as this is not BSOD related.

 

If this isn't the place, sorry in advance.



#6 usasma

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Posted 26 April 2016 - 06:18 AM

We'll see what we can do about the lag.  If I can't help, or I feel that you'd be better off in another forum - I'll tell you and will provide a link to it.

 

Let's try this.  Let the system lag (wait for the audio problems).

Then generate the following report immediately after.  If not able to do it immediately, do it as soon as you can regain control of the system.

The point of this is to get the error reports near the top of the list so they're easier to find.

Here's the report I'd like to see:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

We're not looking for this, but it's a good article to read if you're curious.

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 eolithic

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Posted 26 April 2016 - 07:22 AM

I will be sure to save the event viewer log the next time it happens.

 

While this is not my video, its a little something like this: (at about 48 sec)

 

This is however fixed after restarting my computer.

 

This usually happens when i am using video sites like twitch or youtube for a few hours. I also noticed from task manager that whenever this "lag" happens the service "system interrupts" and/ or "system and compressed memory" would have high cpu load.

 

As for my cpu temperature, cpu 1 - 4 usually hover around 50 degree Celsius on load. (I was observing this over the past few days) I also ordered the "cooler master evo 212" cpu cooler and will be installing it upon delivery.

 

Again thank you so much for your your continued help. I really appreciate it.


Edited by eolithic, 26 April 2016 - 07:24 AM.


#8 eolithic

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Posted 27 April 2016 - 04:50 AM

Hey, so this lag issue has been going on for a few hours now. I got the event log.

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#9 usasma

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Posted 28 April 2016 - 02:47 PM

Not much that I can see in the Admin logfile

 

Try the video diagnostics from here:  http://www.carrona.org/hwdiag.html (there's 2 sets of tests, FurMark and a couple of others).

Beyond that, you might want to post over in the Internal Hardware forums for some more expert assistance:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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