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Posted 22 April 2016 - 06:39 PM
Posted 23 April 2016 - 05:29 AM
I've searched hard and I still can't find where the issue has been reposted. Can you tell me please?
Posted 23 April 2016 - 10:02 AM
Posted 23 April 2016 - 01:26 PM
Please post the Malwarebytes log in your topic.
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop. Copy and paste the log in your topic.
Please run TDSSKiller.
Please download TDSSKiller from here and save it to your Desktop.
The log for the TDSSKiller can be very long. If you go to the bottom of the log to where you find Scan finished you will see the results of the scan. If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
1. Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
2. Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
3. Click Start Scan and allow the scan process to run.
4. If threats are detected select Cure (if available) for all of them unless otherwise instructed.
***Do NOT select Delete!
Click on Continue.
5. Click on Reboot computer.
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
Note: The log may be very long. You may need to break it into parts to post the whole log.
Post this in your topic.
This scan takes quite a long time to run, so be prepared to allow this to run till it is completed.
***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***
ESET Online Scanner
Edited by dc3, 23 April 2016 - 01:28 PM.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 23 April 2016 - 06:18 PM
Arachi, many thanks for your help.
TDSSKiller does not have a CURE option. Only copy to quarantine, skip and delete.
For the various logs, do I post them here or in the special Malwarebytes log forum?
UPDATE -- logs have been posted in Malwarebytes forum
Edited by Damien88, 23 April 2016 - 10:48 PM.
Posted 24 April 2016 - 08:48 AM
Logs have been posted HERE in Malware Removal Logs board.
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