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Computers losing internet access one by one


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6 replies to this topic

#1 Kingbhoy

Kingbhoy

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Posted 22 April 2016 - 03:19 PM

So yesterday my wife's PC decided to stop working online, I could still access Google and activley search for things but then not open up any of the results without an error page.

 

Upon checking the connection the ipv6 connection was OK but the ipv4 connection wasn't there. Running the network diagnosis Tool Reset the wireless Adapter and returned the error "wireless network connection 2 doesn't have a valid IP configuration".

I gave up yesterday and decided to use my PC today to further investigate, upon turning mine on the exact same problem is now there, although it was working fine yesterday.

 

I checked the windows update log and can see at least 10 updates were installed last night, upon trying to roll back using system restore I get the message catastrophic error.

 

Not sure if it's worth mentioning but both computers have had problems recently installing windows updates, the same updates would be installed over and over again.

 

Any help would be much appreciated.



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#2 hamluis

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Posted 22 April 2016 - 03:22 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 Kingbhoy

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Posted 23 April 2016 - 04:13 AM

Thanks for the reply, 

 

here is the content from minitoolbox:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Evi (administrator) on 23-04-2016 at 11:08:24
Running from "C:\Users\Evi\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/23/2016 11:06:41 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (04/23/2016 11:06:41 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (04/23/2016 10:45:17 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/23/2016 10:35:24 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (04/23/2016 10:35:24 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (04/23/2016 10:09:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/22/2016 01:18:54 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (04/22/2016 01:18:54 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (04/22/2016 01:12:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/21/2016 06:51:47 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.


System errors:
=============
Error: (04/23/2016 11:03:23 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

Error: (04/23/2016 11:02:56 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

Error: (04/23/2016 11:01:26 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

Error: (04/23/2016 10:47:19 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (04/23/2016 10:47:19 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (04/23/2016 10:43:55 AM) (Source: Service Control Manager) (User: )
Description: The TBPanel service failed to start due to the following error:
%%2

Error: (04/23/2016 10:43:47 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

Error: (04/23/2016 10:32:32 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126

Error: (04/23/2016 10:12:31 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (04/23/2016 10:12:31 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


Microsoft Office Sessions:
=========================
Error: (04/23/2016 11:06:41 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (04/23/2016 11:06:41 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (04/23/2016 10:45:17 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/23/2016 10:35:24 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (04/23/2016 10:35:24 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (04/23/2016 10:09:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/22/2016 01:18:54 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (04/22/2016 01:18:54 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (04/22/2016 01:12:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/21/2016 06:51:47 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000


CodeIntegrity Errors:
===================================
  Date: 2015-11-13 14:39:47.354
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-11-13 14:39:47.261
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-11-13 14:39:45.305
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-11-13 14:39:45.209
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-11-13 14:39:43.872
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-11-13 14:39:43.528
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

Acronis True Image 2014 (HKLM-x32\...\{382BF6B8-ED17-4666-AA1D-0629EA8152EA}) (Version: 17.0.6614 - Acronis) Hidden
Acronis True Image 2014 (HKLM-x32\...\{382BF6B8-ED17-4666-AA1D-0629EA8152EA}Visible) (Version: 17.0.6614 - Acronis)
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 15.009.20077 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.0.42.34 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Illustrator CS5.1 (HKLM-x32\...\{23767F5D-A80C-4264-B8EA-ED4085FC332A}) (Version: 15.1 - Adobe Systems Incorporated)
Adobe InDesign CS6 (HKLM-x32\...\{CFB770D7-8D43-1014-922B-CC2715FADE3F}) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Photoshop CS5.1 (HKLM-x32\...\{9158FF30-78D7-40EF-B83E-451AC5334640}) (Version: 12.1 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 5.6 64-bit (HKLM\...\{D19E99C2-6D9D-4075-B446-B4387EAF70A5}) (Version: 5.6.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.13) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.13 - Adobe Systems Incorporated)
AIDA64 Extreme Edition v2.80 (HKLM-x32\...\AIDA64 Extreme Edition_is1) (Version: 2.80 - FinalWire Ltd.)
AirDroid 3.0.3.0 (HKLM-x32\...\AirDroid) (Version: 3.0.3.0 - Sand Studio)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (32-bit) (HKLM-x32\...\{A50679D9-6CBD-4FCD-BACB-62EF3894F6F3}) (Version: 4.0.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{1F72FDD5-A069-45B4-928F-D0F16492DC69}) (Version: 4.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{FD244E19-6EFE-4A2D-948A-0D45D4C168BE}) (Version: 9.0.0.26 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ArcGIS 10.2 for Desktop (HKLM-x32\...\{44EF0455-5764-4158-90B3-CA483BCB1F75}) (Version: 10.2.3348 - Environmental Systems Research Institute, Inc.) Hidden
ArcGIS 10.2 for Desktop (HKLM-x32\...\ArcGIS 10.2 for Desktop) (Version: 10.2.3348 - Environmental Systems Research Institute, Inc.)
ATI Catalyst Install Manager (HKLM\...\{64555D45-1F57-BF1D-1A5E-BFD4C8C0ADB4}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
Auslogics Disk Defrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 3.6 - Auslogics Software Pty Ltd)
AutoCAD 2013 - English (HKLM\...\{5783F2D7-B001-0000-0102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
AutoCAD 2013 - English (HKLM\...\{5783F2D7-B001-0409-2102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
AutoCAD 2013 - English (HKLM\...\AutoCAD 2013 - English) (Version: 19.0.55.0 - Autodesk)
AutoCAD 2013 Language Pack - English (HKLM\...\{5783F2D7-B001-0409-1102-0060B0CE6BBA}) (Version: 19.0.55.0 - Autodesk) Hidden
Autodesk Content Service (HKLM-x32\...\{62F029AB-85F2-0000-866A-9FC0DD99DDBC}) (Version: 3.0.84.0 - Autodesk) Hidden
Autodesk Content Service (HKLM-x32\...\Autodesk Content Service) (Version: 3.0.84.0 - Autodesk)
Autodesk Content Service Language Pack (HKLM-x32\...\{62F029AB-85F2-0001-866A-9FC0DD99DDBC}) (Version: 3.0.84.0 - Autodesk) Hidden
Autodesk Download Manager (HKLM-x32\...\{2F48C80C-3A76-495A-A4B5-C0CC946FEEBD}) (Version: 2.0.6.0 - Autodesk, Inc.)
Autodesk Inventor Fusion 2013 (HKLM\...\{FFF5619F-2013-0064-A85E-9994F70A9E5D}) (Version: 2.0.0.206 - Autodesk, Inc.) Hidden
Autodesk Inventor Fusion 2013 (HKLM\...\Autodesk Inventor Fusion 2013) (Version: 2.0.0.206 - Autodesk, Inc.)
Autodesk Inventor Fusion plug-in for AutoCAD 2013 (HKLM\...\{82C1E6E4-6718-4EFD-9DCC-E276D690EF46}) (Version: 0.2.0.230 - Autodesk) Hidden
Autodesk Inventor Fusion plug-in for AutoCAD 2013 (HKLM\...\Autodesk Inventor Fusion plug-in for AutoCAD 2013) (Version: 0.2.0.230 - Autodesk)
Autodesk Inventor Fusion plug-in language pack for AutoCAD 2013 (HKLM\...\{FE2F4875-095C-427C-9A97-4F8DE05ACF22}) (Version: 0.2.0.230 - Autodesk) Hidden
Autodesk Material Library 2013 (HKLM-x32\...\{117EBEEB-5DB0-43C8-9FD6-DD583DB152DD}) (Version: 3.0.13 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2013 (HKLM-x32\...\{606E12B9-641F-4644-A22A-FF38AE980AFD}) (Version: 3.0.13 - Autodesk)
Autodesk Sync (HKLM\...\{EE5F74BC-5CD5-4EF2-86BA-81E6CF46A18F}) (Version: 3.5.24.0 - Autodesk, Inc.)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 11.1.2253 - AVAST Software)
Badaboom 1.2.1.74 (HKLM-x32\...\Badaboom) (Version: 1.2.1.74 - Elemental Technologies)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Browser Configuration Utility (HKLM-x32\...\{D793423B-FF18-4A54-B9C9-75B3396BAAC4}) (Version: 1.0.10.0 - DeviceVM Inc.)
Bvckup 2 / Release 74.6 (HKLM\...\Bvckup2) (Version:  - )
CCleaner (HKLM\...\CCleaner) (Version: 5.10 - Piriform)
Cisco AnyConnect Secure Mobility Client  (HKLM-x32\...\Cisco AnyConnect Secure Mobility Client) (Version: 3.1.11004 - Cisco Systems, Inc.)
Cisco AnyConnect Secure Mobility Client (HKLM-x32\...\{6BD4AB5D-F024-4A33-AB8A-A38DFB960D73}) (Version: 3.1.11004 - Cisco Systems, Inc.) Hidden
COMODO BackUp (HKLM\...\{B79E9FF2-D932-4FD5-BCAF-4DE6F2FBE521}) (Version: 4.4.1.23 - COMODO)
CopyTrans Suite Remove Only (HKCU\...\CopyTrans Suite) (Version: 4.004 - WindSolutions)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.46.1.0328 - DT Soft Ltd)
Diskeeper 12 Professional (HKLM\...\{2C0222FA-7DBD-4AED-862B-1672848539F4}) (Version: 16.0.1017.64 - Condusiv Technologies)
Driver Booster 3.2 (HKLM-x32\...\Driver Booster_is1) (Version: 3.2 - IObit)
Dropbox (HKCU\...\Dropbox) (Version: 3.16.1 - Dropbox, Inc.)
EaseUS Todo Backup Free 9.1  (HKLM-x32\...\EaseUS Todo Backup_is1) (Version: 9.1 - CHENGDU YIWO Tech Development Co., Ltd)
EPU (HKLM-x32\...\{9C2AC00C-0C06-4B7E-97A4-A833808D54D6}) (Version: 1.02.20 - )
Express Gate (HKLM-x32\...\{99AD9D6D-A456-49EE-8360-F22EE7AA1272}) (Version: 1.5.17.9 - DeviceVM, Inc.)
f.lux (HKCU\...\Flux) (Version:  - )
FARO LS 1.1.406.58 (HKLM-x32\...\{951B0F30-9F1A-4BF6-B3DA-99EB0E917B1C}) (Version: 4.6.58.2 - FARO Scanner Production)
Folder Size (64-bit) (HKLM\...\{F24FF688-7138-4CCF-A83F-71E9FB01170E}) (Version: 2.6 - Brio)
Fotosizer 2.09 (HKLM-x32\...\Fotosizer) (Version: 2.09.0.548 - Fotosizer.com)
Freemake Video Converter version 4.1.3 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.3 - Ellora Assets Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HandBrake 0.10.2 (HKLM-x32\...\HandBrake) (Version: 0.10.2 - )
Icecream PDF Split and Merge version 2.15 (HKLM-x32\...\{95DC4DB4-99FB-4FB2-ADBD-97F194EDEB4D}_is1) (Version: 2.15 - Icecream Apps)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
iFunbox (v2.8.2414.748), iFunbox DevTeam (HKLM-x32\...\iFunbox_is1) (Version: v2.8.2414.748 - )
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.35 - Irfan Skiljan)
iTunes (HKLM\...\{96984DE8-1DB8-425C-AC8C-3098BC696F04}) (Version: 12.3.0.44 - Apple Inc.)
Java 7 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.450 - Oracle)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Korrekturhilfen 2013 - Deutsch (HKLM\...\{90150000-001F-0407-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.1.5918 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyDriveConnect 3.3.0.1812 (HKLM-x32\...\MyDriveConnect) (Version: 3.3.0.1812 - TomTom)
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.12.5919 - NVIDIA Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{8A809006-C25A-4A3A-9DAB-94659BCDB107}) (Version: 9.10.0224 - NVIDIA Corporation)
NVIDIA Update 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
ORCA AVA Testversion (HKLM-x32\...\{B49ACB8E-0D8F-4B3F-8650-19016D8F3C56}) (Version: 19.0.3.4 - ORCA Software GmbH)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PDF Settings CS5 (HKLM-x32\...\{A78FE97A-C0C8-49CE-89D0-EDD524A17392}) (Version: 10.0 - Adobe Systems Incorporated) Hidden
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PeerBlock 1.1 (r518) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.1.0.518 - PeerBlock, LLC)
PixelNet Software 4.14.4 (HKLM-x32\...\PixelNet Software) (Version: 4.14.4 - ORWO Net)
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.) Hidden
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.21.531.2010 - Realtek)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{835E4BED-E265-4103-AE14-0B4C70CF3FE8}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{1F7000D3-A917-4AD2-BA55-59E6FDAF062A}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{4BF13B26-3A95-4E42-900A-DEB16FDA75A0}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-002C-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C5D14A1B-6E3E-491A-96C6-ABDEEEC4E97D}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0044-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{1931508C-C004-4983-81E3-70BE6252904B}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E4F470B2-3601-4E1C-B291-D6B580F53136}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-00E2-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0115-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7E879E6-B505-4DA2-BFEE-53A55E7C8E38}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0117-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{6227D1A8-9E29-463F-8DE6-1CFA1FFF8ECE}) (Version:  - Microsoft) Hidden
SketchUp 8 (HKLM-x32\...\{8EB62C87-AAA6-4850-A5BC-64155884B973}) (Version: 3.0.16846 - Trimble Navigation Limited)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SlimCleaner (HKLM-x32\...\{6B8D6199-EE44-4FD7-813A-6D8C62C9B384}) (Version: 4.0.30878 - SlimWare Utilities, Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Speedify (HKLM\...\Speedify) (Version: 3.0.3.1429 - Connectify)
TeraCopy 3.0 alpha 5 (HKLM\...\TeraCopy_is1) (Version:  - Code Sector)
TomTom HOME Visual Studio Merge Modules (HKLM-x32\...\{8F3C31C5-9C3A-4AA8-8EFA-71290A7AD533}) (Version: 1.0.2 - TomTom International B.V.)
TP-LINK TL-WN821N©_TL-WN822N_TL-WN823N Driver (HKLM-x32\...\{852E893E-E4FD-45BB-8B17-72ADDF686974}) (Version: 1.3.1 - TP-LINK)
TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 1.3.1 - TP-LINK)
TurboV EVO (HKLM-x32\...\{491D92A9-69CA-4EB4-81D3-0106F9337957}) (Version: 1.02.32 - )
Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.34 - VIA Technologies, Inc.)
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Vtune 7.12 (HKLM-x32\...\MySSID_is1) (Version:  - )
Vuze (HKLM\...\8461-7759-5462-8226) (Version: 4.9.0.0 - Azureus Software, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
xplorer² Ultimate 64 bit (HKLM\...\xplorer2p64_u) (Version: 3.0.0.3 - Zabkat)

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 10238.18 MB
Available physical RAM: 7856.65 MB
Total Virtual: 20474.55 MB
Available Virtual: 17902.45 MB

========================= Partitions: =====================================

1 Drive c: (New Western digital hard drive) (Fixed) (Total:931.42 GB) (Free:179.62 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
3 Drive e: () (Fixed) (Total:931.41 GB) (Free:289.18 GB) NTFS
6 Drive h: (MemoryBoard) (Fixed) (Total:1397.25 GB) (Free:806.33 GB) NTFS
7 Drive i: (Lexar) (Removable) (Total:29.21 GB) (Free:8.23 GB) FAT32

========================= Users: ========================================

User accounts for \\EVISPC

Administrator            Evi                      Guest                    
UpdatusUser              


**** End of log ****
 

 

 

 

And here the info from Speccy (attached pictures)

 

I was unable to publish snapshot because of that error message, however I took a screen grab and have put that up instead.

 

 

Attached Files



#4 hamluis

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Posted 23 April 2016 - 09:57 AM

Please try to publish the snapshot again.

 

The message you posted iis somewhat routine, IMO, and should not be a deal-breaker for publishing a snapshot.

 

Louis



#5 dc3

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Posted 23 April 2016 - 01:40 PM

Louis,  they cannot get online which means they cannot complete the Speccy.  The step after Publish a Snapshot where you are suppose to click on "Yes" you need to be online for this to work.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 dc3

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Posted 23 April 2016 - 01:43 PM

Kingbhoy

 

Please download and install Farbar Service Scanner.
 
When FSS opens you will see an image like the one below.  
 
FSS1_zpsed396cd9.png
 
Place checks in all of the boxes and then click on Scan
 
When the Scan is complete a log similar to the one below will open.  Copy and then paste this in your topic.
 
FSS2_zps8ffbee2d.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 sflatechguy

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Posted 24 April 2016 - 08:53 AM

Based on the fact that more than one computer has lost connectivity to the Internet, the issue may not be the computers. It may be the router and/or cable modem you are using to connect to the Internet. It may be you have a local area network connection, but not a connection to the Internet.

 

Are you using WiFi exclusively to connect to that router? If so, can you connect to it using an Ethernet cable and see if you are able to connect to the Internet or not?






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