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Posted 22 April 2016 - 11:53 AM
Posted 22 April 2016 - 02:55 PM
to the Bleeping Computer Am I Infected? - What Do I Do? Forum. My name is Phil, and I would like to address you by your first name, if that is alright with you, since we will be working together
I am sorry to hear of the issues you are having with your computer. Let's run a few preliminary scans to determine how seriously your computer might be compromised.
ESET Online Scanner using Internet Explorer:
Note 1: These instructions are for Internet Explorer only! If you're using Chrome or Firefox, you will need to download and install the ESET Smart Installer tool before it can scan. See instructions here.
Note 2: You will need to disable your currently installed Anti-Virus, how to do so can be found here.
Please disable the active scanning module of your anti-virus software before commencing the ESET scan and re-enable it when the scan is completed.
*Click this link to open ESET OnlineScan.
* When prompted allow the Add-On/Active X to install.
* In the new window that opens, tic the radio button next to Enable detection of potentially unwanted applications.
* Then click "Advanced settings", and make sure there is a checkmark next to only the following items (uncheck everything else):
*Then click the button and ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
*When the scan completes, click List Found Threats (only if anything is found).
*Then click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
*Click , then click to exit ESET Online Scanner.
Don't forget to re-enable your antivirus when finished!
Download and install Malwarebytes Anti-Malware:
Please download Malwarebytes Anti-Malware to your desktop.
I would like you to paste the logs from both scans into your next reply. I will examine those and determine what our next step should be. If there is evidence of serious infection, you might have to open a new thread in the Virus, Trojan, Spyware and Malware Removal Logs Forum, but let's not get ahead of ourselves yet.
If I haven't responded to your reply in 24 hours, please send me a personal message.
Have a great day.
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