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High CPU usage, svchost.exe (netsvcs) seems to be the problem


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12 replies to this topic

#1 biodegraded

biodegraded

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Posted 22 April 2016 - 12:26 AM

Soon after boot and login, my laptop becomes slow. Some exploration with Resource Monitor showed that an instance of svchost.exe (netsvcs) was consuming, well, nearly everything, but especially CPU.

 

When I execute "End Process Tree", resource consumption stays low for a minute or two, then that task starts up again. After killing the tree 3-4 times, it stays dead, or at least dormant, for a long time (hours to days) before the sequence begins again after some trigger that I have not determined. Or any time I restart.

 

I assume it's malware of some kind. Rather than say what I've done to combat it by looking through similar topics here, I'll just leave my report as it is and hope someone can help me find and expunge this problem.

 

System:

An old Dell XPS M1530

Windows 7 64bit



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#2 buddy215

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Posted 22 April 2016 - 11:40 AM

Welcome to BC....

 

Whether you have used the programs below or not....please scan with them and post the results.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 biodegraded

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Posted 22 April 2016 - 10:36 PM

Thank you for the welcome and list of things to try, buddy215. I have finished doing all of them. The requested logs follow. Please note that ESET did not generate a log upon finding no threats.
 
The problem still persists.
 
===========================================================
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 4/22/2016
Scan Time: 6:17 PM
Logfile: mbamlog.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.04.22.07
Rootkit Database: v2016.04.17.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Keith
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 325409
Time Elapsed: 17 min, 23 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
//------------------------------------------------------------ AdwCleaner
# AdwCleaner v5.112 - Logfile created 22/04/2016 at 18:52:36
# Updated 17/04/2016 by Xplode
# Database : 2016-04-19.5 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X64)
# Username : Keith - SHADOWFAX
# Running from : C:\Users\Keith\Desktop\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
 
***** [ DLL ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Web browsers ] *****
 
 
*************************
 
C:\AdwCleaner\AdwCleaner[S2].txt - [614 bytes] - [22/04/2016 18:52:36]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [686 bytes] ##########
 
 
//----------------------------------------------- Junkware
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.5 (04.20.2016)
Operating System: Windows 7 Professional x64 
Ran by Keith (Administrator) on Fri 04/22/2016 at 18:59:29.89
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 217 
 
Successfully deleted: C:\Users\Keith\AppData\Local\crashrpt (Folder) 
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 04/22/2016 at 19:01:40.96
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#4 Havachat

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Posted 22 April 2016 - 11:30 PM

Soon after boot and login, my laptop becomes slow. Some exploration with Resource Monitor showed that an instance of svchost.exe (netsvcs) was consuming, well, nearly everything, but especially CPU.

 

 

Are your Windows Updates up to date.

 

If Windows Update is Disabled or set to Notify for Dload + Install , it will still keep checking for updates in the background until you actually do them.

This may be the process that is continually running even after you kill the Task numerous times.

 

If you are up to date and set for Auto Update then you have another issue.



#5 biodegraded

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Posted 22 April 2016 - 11:42 PM

Havachat, I do have automatic update disabled and I am some 76 important updates behind. I'll get all of them installed and see if that fixes the problem. Thank you for the reply.



#6 Havachat

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Posted 22 April 2016 - 11:50 PM

Havachat, I do have automatic update disabled and I am some 76 important updates behind. I'll get all of them installed and see if that fixes the problem. Thank you for the reply.

Before you do the updates , you can as i do -   " Windows Updates "   Turn the Service off/disabled in Admin Tools / Services - and then see if the High Cpu goes away , to confirm that this was the issue.

 

Recommended Updates you can ignore , .... Critical Updates you can do but ignore the KBs that are associated with Win 10 being pushed on to us.

 

You can have a read here on those to avoid , as per user`s choice , i have my own and its a personal choice of wether you do or dont.

http://www.bleepingcomputer.com/forums/t/551980/the-windows-updates-monitoring-thread/


Edited by Havachat, 23 April 2016 - 12:15 AM.


#7 biodegraded

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Posted 22 April 2016 - 11:52 PM

Acknowledged. I'll give it a go. Thanks.



#8 buddy215

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Posted 23 April 2016 - 07:04 AM

Once the security updates are completed.....do this:

 

Open CCleaner and put a checkmark in the box next to Event Logs under the Advanced heading. Then click on 

the Run Cleaner button. That will remove one possible cause of the problem.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#9 biodegraded

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Posted 23 April 2016 - 12:35 PM

Will do, buddy215. I'll report back at the end of today.



#10 biodegraded

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Posted 24 April 2016 - 12:00 AM

I haven't yet been successful in getting updates reliably and have discovered there is a large number of posts among the internet on the subject of Windows 7 update being broken with SP1. However, I can say that the problem I was experiencing was due to that broken update mechanism. As such, I consider my problem as solved and this topic can be closed. Thanks to all who helped.



#11 pikachuking

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Posted 02 May 2016 - 08:07 PM

I was urled from my post imy pc runs vista and it was fast as lightning bfut since I did service pack 2 update it went slower then a snail running the 40 yard dash I have looked at everything on my pc and the cpu is through the roof

#12 Havachat

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Posted 02 May 2016 - 08:32 PM

I was urled from my post imy pc runs vista and it was fast as lightning bfut since I did service pack 2 update it went slower then a snail running the 40 yard dash I have looked at everything on my pc and the cpu is through the roof

You were supposed to read the Quotes that i posted , not add to this one .

 

It was information only , sorry for the confusion.

 

Stay on your original Posting.



#13 pikachuking

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Posted 02 May 2016 - 09:14 PM

Oh my bad sorry first time with a forum im sorry please forgive my idiocy




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