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Extremely slow startup, freezes, and general slowness


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12 replies to this topic

#1 sgrady

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Posted 21 April 2016 - 08:59 PM

Hi! I've been a lurker of this forum for some time but this is my first time posting. I have a somewhat vague issue with my computer that I think is a Windows problem, though I could be wrong. I'm fairly literate when it comes to computers and I'm usually pretty confident in my ability to diagnose and fix issues, but I'm hoping someone much more knowledgeable can help me figure out where to start this time around.

 

I got my computer custom made a little over a year ago, and it was fantastic. By far the smoothest running PC I've owned. I had it built specifically to accommodate some of my favorite PC games. I'm not sure if this is relevant or not, but since I'm not certain it's a Windows issue just yet, I thought I'd include it: a few months after purchase, the PC was overheating and shutting down minutes after startup every time. I took a look under the hood and found a fan had come loose (one of the 'clips' holding it in place had been broken). I was able to fix this issue by laying the computer on it's side so that the fan would stay in place. It seemed to work, and I'm fairly certain that's not the issue, but it seemed worth mentioning as I never properly fixed it.

 

The most noticeable problem I've been having recently is the Windows startup. Starting my computer takes an outrageous amount of time, especially considering how quickly this PC ran before. Sometimes the monitor will stay on a black screen for several minutes, before switching to the Windows loading screen for another several minutes. Sometimes it will get to the loading screen fairly quickly, but will still take several minutes to get me to my desktop. 

 

Once my computer is started, I have a good 45 minutes before it starts acting up. Games that ran perfectly before lag like crazy, and freeze up to the point I have to manually shut down my computer. The strangest part, though, is that it's not even just games. I could have nothing but my web browser open and it will do the same. It starts out with things loading super slowly, or not responding, and ends with my entire computer freezing so that I have no choice but to shut it down. 

 

The reason I'm thinking this may be a Windows issue and not a hardware problem is because the computer itself seems to be fine. It turns on with no problem. The fans are running properly. It doesn't sound like it's being overworked when these freezes and such occur. If I'm wrong, please let me know! I'm at a loss. This has been a difficult problem for me to diagnose because it's really just a general, though severe, sluggishness. 

 

Thank you!


Edited by hamluis, 22 April 2016 - 11:10 AM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Willy22

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Posted 22 April 2016 - 07:04 AM

- Run SPECCY and post a snapshot of your system. Select "File",  "Publish snapshot" and post the link that pops up in your next reply.

http://www.bleepingcomputer.com/download/speccy/



#3 dc3

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Posted 22 April 2016 - 10:47 AM

Was this fan the one mounted on the heatsink attached to the CPU?

 

If you have been downloading a lot of programs or games there is a chance you may have also install third party applications bundled with the author's download.

 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.
 
If there are no malicious programs are found you will receive the following message.
 
adwcleaner%20111_zpsiduqrrrp.png  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 
 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkboxes only:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 sgrady

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Posted 22 April 2016 - 10:39 PM

Thank you for the replies! Here is all of what was requested:

 

 

AdwCleaner:

 

# AdwCleaner v5.112 - Logfile created 22/04/2016 at 22:22:17

# Updated 17/04/2016 by Xplode
# Database : 2016-04-19.5 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (X64)
# Username : User - USER-PC
# Running from : C:\Users\User\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\Program Files (x86)\Coupons
[-] Folder Deleted : C:\Program Files (x86)\Probit Software
[-] Folder Deleted : C:\ProgramData\apn
[-] Folder Deleted : C:\ProgramData\TweakBit
[#] Folder Deleted : C:\ProgramData\Application Data\apn
[#] Folder Deleted : C:\ProgramData\Application Data\TweakBit
[-] Folder Deleted : C:\Users\User\AppData\Local\28497
[-] Folder Deleted : C:\Users\User\AppData\Roaming\Nosibay
[-] Folder Deleted : C:\Users\User\AppData\Roaming\Store
[-] Folder Deleted : C:\Users\User\AppData\Roaming\WTools
[-] Folder Deleted : C:\Users\User\AppData\Roaming\Yahoo!\Companion
[-] Folder Deleted : C:\Users\User\Documents\Probit Software
 
***** [ Files ] *****
 
[-] File Deleted : C:\Program Files (x86)\Common Files\config\uninstinethnfd.exe
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_d22j4fzzszoii2.cloudfront.net_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_d22j4fzzszoii2.cloudfront.net_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_d23716qn9q7omq.cloudfront.net_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_d23716qn9q7omq.cloudfront.net_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_foxi69.tlscdn.com_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_foxi69.tlscdn.com_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_hdapp1008-a.akamaihd.net_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_hdapp1008-a.akamaihd.net_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_d2m2wsoho8qq12.cloudfront.net_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_d2m2wsoho8qq12.cloudfront.net_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_d3l3lkinz3f56t.cloudfront.net_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_d3l3lkinz3f56t.cloudfront.net_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.bestpriceninja.com_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.bestpriceninja.com_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage
[-] File Deleted : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal
[-] File Deleted : C:\Users\User\AppData\Roaming\Bubble Dock.boostrap.log
[-] File Deleted : C:\Users\User\AppData\Roaming\Bubble Dock.installation.log
[-] File Deleted : C:\Users\User\AppData\Roaming\Selection Tools.installation.log
[-] File Deleted : C:\Users\User\AppData\Roaming\WindApp.boostrap.log
[-] File Deleted : C:\Users\User\AppData\Roaming\WindApp.installation.log
[-] File Deleted : C:\Windows\SysWOW64\installd.exe
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
[-] Task Deleted : AmiUpdXp
[-] Task Deleted : amiupdaterExd
[-] Task Deleted : amiupdaterExi
[-] Task Deleted : Easy Driver Pro Schedule
 
***** [ Registry ] *****
 
[-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION [wb.exe]
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL
[-] Key Deleted : HKLM\SOFTWARE\Classes\dream.capture
[-] Key Deleted : HKLM\SOFTWARE\Classes\dream.capture.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin
[-] Key Deleted : HKLM\SOFTWARE\Classes\YMERemote.YMECompPlugin.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{7D831388-D405-4272-9511-A07440AD2927}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{117270FA-48AC-45BB-9171-B63D1B42A910}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F51C15D4-3D0A-4DBA-A095-EBCC09F24DA2}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAC7DE5C-9520-435D-91AA-4A02E4773CEA}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B0660298-91AA-421F-BF0D-BFF6BB8BF3AE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{79F768ED-0B12-42EF-8257-36751A0ECF3A}]
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKCU\Software\Nosibay
[-] Key Deleted : HKCU\Software\Probit Software
[-] Key Deleted : HKCU\Software\Store
[-] Key Deleted : HKCU\Software\Super Optimizer
[-] Key Deleted : HKCU\Software\WTools
[-] Key Deleted : HKCU\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Yahoo\YFriendsBar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\CompeteInc
[-] Key Deleted : HKLM\SOFTWARE\EasyDriverPro
[-] Key Deleted : HKLM\SOFTWARE\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96}
[-] Key Deleted : [x64] HKLM\SOFTWARE\WebBar
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4
[-] Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cloudfront.net
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\consumerinput.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\d3s8xk3etjyeyz.cloudfront.net
[-] Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Selection Tools]
[#] Value Deleted : HKU\S-1-5-21-3274630476-4048408782-3007593909-1000\Software\Microsoft\Windows\CurrentVersion\Run [Selection Tools]
[-] Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [WindApp]
[#] Value Deleted : HKU\S-1-5-21-3274630476-4048408782-3007593909-1000\Software\Microsoft\Windows\CurrentVersion\Run [WindApp]
 
***** [ Web browsers ] *****
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [8277 bytes] - [22/04/2016 22:22:17]
C:\AdwCleaner\AdwCleaner[S1].txt - [8968 bytes] - [22/04/2016 22:20:19]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [8423 bytes] ##########
 

 

Speccy: http://speccy.piriform.com/results/RoqQrb1CLQEplSufjpOXmwC

 

MiniToolBox:

 

MiniToolBox by Farbar  Version: 07-02-2016 01

Ran by User (administrator) on 22-04-2016 at 22:38:27
Running from "C:\Users\User\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: A960D+ Manufacturer: BIOSTAR Group
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/22/2016 10:31:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/22/2016 10:12:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/21/2016 08:18:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/21/2016 05:06:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/17/2016 09:03:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/17/2016 09:04:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/16/2016 10:37:11 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x81000101).
 
Error: (04/16/2016 10:26:48 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (04/16/2016 09:00:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/15/2016 10:23:34 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.
 
 
Details:
This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)
 
 
System errors:
=============
Error: (04/22/2016 10:30:43 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (04/22/2016 10:30:09 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service failed to start due to the following error: 
%%1053
 
Error: (04/22/2016 10:30:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Function Discovery Resource Publication service to connect.
 
Error: (04/22/2016 10:30:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.
 
Error: (04/22/2016 10:29:12 PM) (Source: Service Control Manager) (User: )
Description: The Bonjour Service service failed to start due to the following error: 
%%1053
 
Error: (04/22/2016 10:28:55 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bonjour Service service to connect.
 
Error: (04/22/2016 10:27:40 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device Service service failed to start due to the following error: 
%%1053
 
Error: (04/22/2016 10:27:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device Service service to connect.
 
Error: (04/22/2016 10:27:05 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Stereoscopic 3D Driver Service service failed to start due to the following error: 
%%2
 
Error: (04/22/2016 10:22:47 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service failed to start due to the following error: 
%%1069
 
 
Microsoft Office Sessions:
=========================
Error: (04/22/2016 10:31:12 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/22/2016 10:12:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/21/2016 08:18:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/21/2016 05:06:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/17/2016 09:03:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/17/2016 09:04:33 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/16/2016 10:37:11 PM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x81000101
 
Error: (04/16/2016 10:26:48 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (04/16/2016 09:00:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/15/2016 10:23:34 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
This operation returned because the timeout period expired.  (HRESULT : 0x800705b4) (0x800705b4)
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{BE930E38-7BB3-45B6-85B2-5251F374F844}) (Version: 6.2.2 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Flash Player ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 9.0.124.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DF7096B-715A-4233-8633-C7A16ED6D616}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ARK: Survival Evolved (HKLM-x32\...\Steam App 346110) (Version:  - Studio Wildcard)
ATI Catalyst Install Manager (HKLM\...\{CCC50A42-892B-AF23-6188-6E8D2FDF34E3}) (Version: 3.0.754.0 - ATI Technologies, Inc.)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.5.41373 - BitTorrent Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
C309n-s (HKLM-x32\...\{89D66BFE-99BC-45AE-82A6-7F867DCCF71E}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
Chivalry: Medieval Warfare (HKLM-x32\...\Steam App 219640) (Version:  - Torn Banner Studios)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Dragon Age: Origins (HKLM-x32\...\{AEC81925-9C76-4707-84A9-40696C613ED3}) (Version: 1.05.0.0 - Electronic Arts)
Dragon Age™ II (HKLM-x32\...\{E1EB9F56-AFE2-4204-B28F-AD8DA793B9F4}) (Version: 1.04.8524.0 - Electronic Arts)
Dragon Age™: Inquisition (HKLM-x32\...\{DC4C36DC-4E5B-4262-B0C7-157DF534B969}) (Version: 1.0.0.12 - Electronic Arts)
Fallout 4 (HKLM-x32\...\Steam App 377160) (Version:  - Bethesda Game Studios)
Fax (HKLM-x32\...\{9294F169-72EE-4D74-AE92-CA25F64B4FF8}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart Prem-Web  C309n-s All-in-One Driver Software 14.0 Rel. 6 (HKLM\...\{4D12EB25-2908-4204-BB98-06BD9C588E28}) (Version: 14.0 - HP)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{F6A11738-3EE4-4573-AEA5-6CD5D491C167}) (Version: 12.0.30.81 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Itibiti RTC (HKLM-x32\...\{730E03E4-350E-48E5-9D3E-4329903D454D}) (Version: 0.0.1 - Itibiti Inc) Hidden
iTunes (HKLM\...\{D227565A-0033-40AD-89BA-653A205CDC11}) (Version: 12.1.1.4 - Apple Inc.)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Mass Effect (HKLM-x32\...\Steam App 17460) (Version:  - BioWare)
Mass Effect 2 (HKLM-x32\...\Steam App 24980) (Version:  - BioWare)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
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Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{CA8A885F-E95B-3FC6-BB91-F4D9377C7686}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026 (HKLM-x32\...\{74d0e5db-b326-4dae-a6b2-445b9de1836e}) (Version: 14.0.23026.0 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (HKLM\...\{48C0866E-57EB-444C-8371-8E4321066BC3}) (Version: 140.0.215.000 - Hewlett-Packard) Hidden
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 347.25 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.25 - NVIDIA Corporation)
NVIDIA Graphics Driver 347.25 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.25 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
Origin (HKLM-x32\...\Origin) (Version: 9.7.2.53208 - Electronic Arts, Inc.)
PakkISO 0.4 (HKLM-x32\...\PakkISO_is1) (Version: PakkISO 0.4 by zorted, installer by BitLooter - )
PS_AIO_06_C309n-s_SW_Min (HKLM-x32\...\{15E289CE-7F02-4841-85A5-B3C6254636FC}) (Version: 140.0.690.000 - Hewlett-Packard) Hidden
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
Real Lives 2010 (HKLM-x32\...\Real Lives 2010) (Version: 10.0.0.13 - Educational Simulations)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.49.927.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6690 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver and Utility (HKLM-x32\...\{9C049509-055C-4CFF-A116-1D12312225EB}) (Version: 1.00.0199 - )
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.80.000 - Hewlett-Packard) Hidden
Skyrim Script Extender (SKSE) (HKLM-x32\...\Steam App 365720) (Version:  - The SKSE Team)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{5DCF0E4B-F8EA-4229-A0BD-5CA6D4AFB749}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Star Wars: Knights of the Old Republic (HKLM-x32\...\Steam App 32370) (Version:  - BioWare)
Status (HKLM-x32\...\{2FB9EA69-51D4-4913-9AD5-762C034DE811}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Elder Scrolls Online (HKLM-x32\...\The Elder Scrolls Online) (Version: 2.0.0.0 - Zenimax Online Studios)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.67.2 - Electronic Arts)
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The Sims™ 3 Ambitions (HKLM-x32\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.0.87 - Electronic Arts)
The Sims™ 3 Diesel Stuff (HKLM-x32\...\{1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43}) (Version: 14.0.48 - Electronic Arts)
The Sims™ 3 Fast Lane Stuff (HKLM-x32\...\{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}) (Version: 5.0.44 - Electronic Arts)
The Sims™ 3 Generations (HKLM-x32\...\{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}) (Version: 8.0.152 - Electronic Arts)
The Sims™ 3 High-End Loft Stuff (HKLM-x32\...\{71828142-5A24-4BD0-97E7-976DA08CE6CF}) (Version: 3.0.38 - Electronic Arts)
The Sims™ 3 Into the Future (HKLM-x32\...\{A0BBD6C7-B546-4048-B33A-F21F5C9F5B09}) (Version: 21.0.150 - Electronic Arts)
The Sims™ 3 Island Paradise (HKLM-x32\...\{DB21639E-FE55-432C-BCA2-0C5249E3F79E}) (Version: 19.0.101 - Electronic Arts)
The Sims™ 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.0.81 - Electronic Arts)
The Sims™ 3 Master Suite Stuff (HKLM-x32\...\{08A25478-C5DD-4EA7-B168-3D687CA987FF}) (Version: 11.0.84 - Electronic Arts)
The Sims™ 3 Movie Stuff (HKLM-x32\...\{D0087539-3C57-44E0-BEE7-D779D546CBE1}) (Version: 20.0.53 - Electronic Arts)
The Sims™ 3 Outdoor Living Stuff (HKLM-x32\...\{117B6BF6-82C3-420C-B284-9247C8568E53}) (Version: 7.0.55 - Electronic Arts)
The Sims™ 3 Pets (HKLM-x32\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)
The Sims™ 3 Seasons (HKLM-x32\...\{3DE92282-CB49-434F-81BF-94E5B380E889}) (Version: 16.0.136 - Electronic Arts)
The Sims™ 3 Showtime (HKLM-x32\...\{3BBFD444-5FAB-49F6-98B1-A1954E831399}) (Version: 12.0.273 - Electronic Arts)
The Sims™ 3 Supernatural (HKLM-x32\...\{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}) (Version: 15.0.135 - Electronic Arts)
The Sims™ 3 Town Life Stuff (HKLM-x32\...\{7B11296A-F894-449C-8DF6-6AAAA7D4D118}) (Version: 9.0.73 - Electronic Arts)
The Sims™ 3 University Life (HKLM-x32\...\{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}) (Version: 18.0.126 - Electronic Arts)
The Sims™ 3 World Adventures (HKLM-x32\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.0.86 - Electronic Arts)
The Witcher 3: Wild Hunt (HKLM-x32\...\Steam App 292030) (Version:  - CD PROJEKT RED)
This War of Mine (HKLM-x32\...\Steam App 282070) (Version:  - 11 bit studios)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
VirtualCloneDrive (HKLM-x32\...\VirtualCloneDrive) (Version: 5.4.7.0 - Elaborate Bytes)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 29%
Total physical RAM: 8174.29 MB
Available physical RAM: 5748.75 MB
Total Virtual: 16346.77 MB
Available Virtual: 14053.11 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.16 GB) (Free:66.34 GB) NTFS
2 Drive d: (Skyrim) (CDROM) (Total:6.88 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\USER-PC
 
Administrator            Guest                    User                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 


#5 sgrady

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Posted 22 April 2016 - 10:48 PM

 

Was this fan the one mounted on the heatsink attached to the CPU?

 

 

 

It is, yes.



#6 Willy22

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Posted 23 April 2016 - 02:23 AM

- When I hear of a slow system then I automatically think of a HD failing and I was right here as well. SMART attributes C5 & C6 are no longer at zero.

https://en.wikipedia.org/wiki/S.M.A.R.T.

Backup all your personal data to a e.g. USB external HD and replace the drive.

- I also think that you should repair or replace the CPU fan.


Edited by Willy22, 23 April 2016 - 04:55 AM.


#7 dc3

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Posted 23 April 2016 - 08:45 AM

Please download Data Lifeguard for DOS (this is Western Digital's diagnostic tool for their hdds).
 
This is a zip file, to extract the file you will need a program like 7-zip to extract the ISO image.
 
This will download a ISO image which you will burn to a CD to create a bootable disc.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
In order to boot from this disc you may need to enter the BIOS to change the boot order so that the CD/DVD-ROM is the first device and the hdd the second device.
 
Insert the disc in the optical drive and restart the computer and follow the prompts.  Run the short test.
 
Please post the results.
 
 
 
Edit:  You replied that the fan in question is the one connected to the heatsink and fan assembly on the CPU.  Is the failure to fasten the assembly because of a problem with the motherboard or the clips on the assembly? 

 

You have BitTorrent installed but don't have an antivirus installed???  Down loading P2P files is one of the quickest ways that I know of to become infected.  You have no idea whether the files you are downloading are infected or not.  And you are doing this without an antivirus.


Edited by dc3, 23 April 2016 - 08:52 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 sgrady

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Posted 23 April 2016 - 12:51 PM

- When I hear of a slow system then I automatically think of a HD failing and I was right here as well. SMART attributes C5 & C6 are no longer at zero.

https://en.wikipedia.org/wiki/S.M.A.R.T.

Backup all your personal data to a e.g. USB external HD and replace the drive.

- I also think that you should repair or replace the CPU fan.

 

Yikes! Looks like you may have just saved me a lot of trouble in the future. This is something I didn't know anything about, so thanks. And yeah, that fan is definitely on the to-do list, particularly now that it looks like I'm going to be poking around in there anyway.

 

 

You replied that the fan in question is the one connected to the heatsink and fan assembly on the CPU.  Is the failure to fasten the assembly because of a problem with the motherboard or the clips on the assembly? 

 

You have BitTorrent installed but don't have an antivirus installed???  Down loading P2P files is one of the quickest ways that I know of to become infected.  You have no idea whether the files you are downloading are infected or not.  And you are doing this without an antivirus.

 

 

It appears to be a broken clip on the assembly. I personally think that it may have broken during shipping, and just didn't come completely loose until a few months later, as I also had a video card out of place when the PC first arrived.

 

I am fairly certain I only installed BitTorrent to download a non-Steam game off of Humble Bundle, or something of that nature. It's very rare I download anything onto this computer from anywhere other than Steam or Origin, though I do not disagree that I should have an antivirus installed. I really can't explain why I don't.

 

I am working on your above instructions at the moment, and will update as soon as it's finished.



#9 Willy22

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Posted 23 April 2016 - 01:13 PM

@DC3 & @ Sgrady: No need to burn a CD in order to run the WD diagnosis tool. If one unzips the package and copies/moves to a USB flash drive and run the "WinDLG" program from the USB drive then it works as well. I just tried it and it worked without a hiccup.

 

I also noticed that the weblink for the WD tool is outdated/wrong. It should be

 

http://support.wdc.com/downloads.aspx?lang=en

 

ans select the "Data Lifeguard Diagnostics"


Edited by Willy22, 23 April 2016 - 01:16 PM.


#10 sgrady

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Posted 23 April 2016 - 01:28 PM

I did it off of a flash drive, as you explained. I've tried it a couple of times, and I keep getting this:

 

2nluxb7.png

 

I would not be surprised if I was simply doing something wrong, however.



#11 daScholar

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Posted 23 April 2016 - 02:01 PM

No, I think you did it right. The fact that it says "Failed read test element" means that reading from the hard drive failed an attempt that should have worked. I have a computer like that went through what you have explained, and the hard drive was literally days from dying.

 

My immediate suggestions are get all of your important files copied, pictures, music, the works. Once a hard drive fails it get be from difficult to impossible to recover any files. Once you get your files off, either look at making an image of your OS or at least get all your product keys for Windows and any software you have installed.

 

Here is a product key retrieval software http://www.nirsoft.net/utils/product_cd_key_viewer.html. At minimum get your Windows product key in case you need to do a clean install of windows on your new hard drive.

And here's another option http://www.klinzmann.name/licensecrawler.htm

 

Here is some software to help you create a windows image. http://www.macrium.com/reflectfree.aspx 

 

Past that you should also be thinking about getting a new drive.


Edited by daScholar, 23 April 2016 - 04:03 PM.

If you think what I've said is helpful consider visiting my site. HelpfulDesk.Org A new site I'm building to help those with computer questions.

 

It's a brand new site. So any support you can give (inquiries, comments, visits) are appreciated immensly

 

Be awesome out there ~ daScholar


#12 dc3

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Posted 23 April 2016 - 02:47 PM

@DC3 & @ Sgrady: No need to burn a CD in order to run the WD diagnosis tool. If one unzips the package and copies/moves to a USB flash drive and run the "WinDLG" program from the USB drive then it works as well. I just tried it and it worked without a hiccup.

That true, but if they create the disc they can boot from that and not involve other application or have to wait for computer getting around to "doing its thing".  


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 sgrady

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Posted 23 April 2016 - 10:10 PM

Thanks, all of you! I'll be backing up all of my stuff and replacing my drive ASAP. I'm certain at this point that this will help, but we'll see.






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