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Multiple Daily BSOD's and Crashes


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#1 Ace0fSpades

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Posted 21 April 2016 - 08:37 PM

(I had a previous post with slightly different issues some of which have now returned.)

 

Regardless,

I'm having allot of trouble with BSODs and random crashes as of late. If I leave my computer on constantly it will maybe crash once a week. However, if I turn it off for a few hours it crashes and Blue Screens up to 12 times for the first hour after I turn it back on. It then resumes relatively normal operation. I have observed many errors in event viewer and found and updated a problem driver through verifier. Verifier doesn't find any problems with non Microsoft drivers after 20 mins or so. If I verify all including Microsoft it crashes without mentioning a driver error (I didn't bother to check if that is a symptom of hassling Windows drivers.) I have been lead to believe that the pagefile or memory are causing my problems to an extent. However after much testing I can find no faults. I'm stuck at this point and any help would be greatly appreciated. I'm losing files and programs that are open to corruption or deletion when the crashes occur.

 

I can upload DxDiag for more info on the computer if necessary. Any sort of gaming seems to increase the likelihood of crashes. However avoiding games does nothing for prevention.

Specs

Model: Gateway FX6831

Intel I7 860@2.8GHZ

16GB RAM (System states only 7.96 are usable?)

Windows 7 Home Premium 64 bit

Graphics: ASUS GTX 760 DCUII

 

About a year and a half ago I transferred windows to a 250GB SSD for faster booting. The old 1.5TB is still attached with the majority of my computers files and programs stored there. Windows was cloned from the 1.5 to the SSD.



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#2 usasma

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Posted 23 April 2016 - 04:35 PM

Sorry for the delay in responding, I've been pretty busy the last few days.

 

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Ace0fSpades

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Posted 10 May 2016 - 02:24 AM

Thank You for the response! Sorry for my delay in responding. Between the computer problems and project work I've had very little time. Let me know if any other info is needed. I should be around for the rest of the week. 

(Files were still a little too large even after I compressed them further. How should I upload the output?)


Edited by Ace0fSpades, 10 May 2016 - 02:33 AM.


#4 usasma

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Posted 10 May 2016 - 12:12 PM

Upload them to a free file-hosting service (such as OneDrive or DropBox).

Ensure that they're shared, and post a link to them here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Ace0fSpades

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Posted 12 May 2016 - 09:53 AM

I've uploaded it to OneDrive. Hopefully it worked.

 

https://onedrive.live.com/redir?resid=AA19C4B6DFA32840!1644&authkey=!ABmYz7zOzxdEDII&ithint=file%2czip



#6 usasma

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Posted 12 May 2016 - 10:56 AM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These device have problems in Device Manager:

 

Microsoft PS/2 Mouse    ACPI\PNP0F03\4&E605FC2&0    This device is not present, is not working properly, or does not have all its drivers installed.
Standard PS/2 Keyboard    ACPI\PNP0303\4&E605FC2&0    This device is not present, is not working properly, or does not have all its drivers installed.
AMD Special Tools Driver    ROOT\SYSTEM\0002    This device is working properly.
Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC #2    PCI\VEN_10EC&DEV_8176&SUBSYS_817610EC&REV_01\4&38A6C5D&0&00E2    This device is disabled.

If using a USB mouse and keyboard, don't worry about the first 2 errors.

The 3rd one doesn't have a problem (so why's it in the problem section?).  I didn't see any AMD stuff on your system - so I question why this is there.  I'd uninstall it if you don't have any AMD stuff on the system.

The last one is disabled - did you deliberately disable the wireless on this system?  If so, why did you disable it?

 

The lone memory dump blames a Windows file.

Please ensure that you have checked for Windows Updates, downloaded and installed all available Windows Updates, and have seen no problems/errors when downloading or installing the Windows Updates.

If the system still crashes after this, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Thu Apr 14 16:31:32.619 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\041416-10030-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 0:02:01.430
*** ERROR: Module load completed but symbols could not be loaded for discache.sys
Probably caused by :discache.sys ( discache+675b )
BugCheck 1E, {ffffffffc0000005, fffff800040d9256, 0, 18}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800040d9256, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000018, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_discache+675b
CPUID:        "Intel® Core™ i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2793
  BIOS Version                  P01-B1
  BIOS Release Date             03/23/2010
  Manufacturer                  Acer
  Product Name                  Aspire M5811
  Baseboard Product             H57M01
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Apr 14 16:31:32.619 2016 (UTC - 4:00)**************************
AmdTools64.sys              Mon Apr 28 13:03:39 2008 (4816036B)
000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)0
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
TurboB.sys                  Thu Aug  6 17:17:31 2009 (4A7B486B)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
e1k62x64.sys                Wed Sep 23 20:11:00 2009 (4ABAB914)
jraid.sys                   Thu Oct 29 04:14:20 2009 (4AE94EDC)
BrUsbSIb.sys                Mon Nov  2 22:06:35 2009 (4AEF9E3B)
iaStor.sys                  Thu Dec 17 13:41:59 2009 (4B2A7B77)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
busenum.sys                 Fri Feb 18 01:16:20 2011 (4D5E0EB4)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
BrSerIb.sys                 Tue Jul 31 07:54:47 2012 (5017C787)
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
VClone.sys                  Wed Jul 24 11:02:55 2013 (51EFEC9F)
VBoxNetFlt.sys              Wed Dec 18 11:13:29 2013 (52B1C9A9)
VBoxUSBMon.sys              Wed Dec 18 11:13:29 2013 (52B1C9A9)
VBoxNetAdp.sys              Wed Dec 18 11:13:29 2013 (52B1C9A9)
VBoxDrv.sys                 Wed Dec 18 11:19:08 2013 (52B1CAFC)
iocbios2.sys                Wed Jun 18 02:48:56 2014 (53A13658)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
MpFilter.sys                Fri Oct 30 02:29:35 2015 (56330E4F)
VBoxAswDrv.sys              Sun Jan 10 09:57:52 2016 (56927170)
mbae64.sys                  Wed Jan 27 11:54:02 2016 (56A8F62A)
ngvss.sys                   Thu Jan 28 10:56:16 2016 (56AA3A20)
aswKbd.sys                  Tue Feb  2 09:57:15 2016 (56B0C3CB)
aswRdr2.sys                 Tue Feb  2 09:57:35 2016 (56B0C3DF)
aswRvrt.sys                 Tue Feb  2 09:58:04 2016 (56B0C3FC)
aswHwid.sys                 Tue Feb  2 09:59:03 2016 (56B0C437)
aswStm.sys                  Tue Feb  2 10:26:19 2016 (56B0CA9B)
aswVmm.sys                  Tue Feb  9 15:14:20 2016 (56BA489C)
aswSP.sys                   Thu Feb 18 09:11:12 2016 (56C5D100)
aswMonFlt.sys               Wed Mar  9 04:11:37 2016 (56DFE8C9)
aswSnx.sys                  Wed Mar  9 04:12:46 2016 (56DFE90E)
nvvad64v.sys                Mon Mar 14 02:27:42 2016 (56E659DE)
NvStreamKms.sys             Fri Mar 18 17:26:05 2016 (56EC726D)
nvlddmkm.sys                Mon Mar 21 21:49:01 2016 (56F0A48D)

 

http://www.carrona.org/drivers/driver.php?id=AmdTools64.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TurboB.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=e1k62x64.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=BrUsbSIb.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=busenum.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=BrSerIb.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
http://www.carrona.org/drivers/driver.php?id=mbae64.sys
http://www.carrona.org/drivers/driver.php?id=ngvss.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Ace0fSpades

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Posted 12 May 2016 - 02:23 PM

Wireless is disabled because it defaults to auto connect when it is actually slower than the wired. I haven't been able to remove all the AMD software from my old GPU. There are no uninstall options left so I just have to find and delete what's left. 

 

Lately I've been getting allot of errors when try to install windows updates. They require 2 or 3 installs to finally succeed.

 

You cited only 1 memory dump. As I feared the Blue Screens have been failing to complete the memory dump. They usually hang at 32% then the computer shuts down. Additionally some of the crashes just result in a shutdown with no BSOD at all. However the computer will work nearly flawlessly if I leave it on at all times. The BSODs begin after a restart and continue for 30 mins or so before stabilizing. The only unusual thing that I observe under normal use is a constant hanging when accessing programs on the second non SSD traditional HDD. Programs that are open, like games on a menu for example, will hang for up to 10 seconds when I go to switch to or use them even though they have been running. I don't know if the HDD is the problem but it is old. It's also the original Windows disk before I cloned to the SSD startup disk. At  this point I'm worried the computer just won't turn on one day... Any ideas would be appreciated. 

 

(Also, the BSODs I received before that didn't log properly referenced memory and page file issues. I have looked into both of these. My memory has passed every test I've ran so far including Memtest 86 from a USB in BIOS. I modified the page file parameters and then returned it to default as even increasing its size from the Windows set parameter was generating massive slowdowns.)



#8 usasma

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Posted 12 May 2016 - 04:42 PM

To remove AMD stuff:

 

There's a utility for it here: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

There's instructions here:  http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

And there's a 3rd party removal tool here:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

If that doesn't remove it, post back and I'll give details on how to rip it out by the roots!

 

Most BSOD's reference memory problems - that doesn't mean that your RAM is bad.

 

Test your HDD ( http://www.carrona.org/hddiag.html )

 

There are many different reasons for memory dumps not completing.

See this page for a discussion about them:  http://www.carrona.org/dumpgen.html

 

IMO, if you remove the AMD stuff and the system still crashes - then run Driver Verifier.

You can run Driver Verifier before removing the AMD stuff - and then see what happens.

http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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