In order to get a better idea of what is happening with your downloads please do the following.
Post the results in your topic.
Clicking on the link above will start the download automatically.
What is the make and model of this computer?
If you post this information I will post a link to the instructions for using the System Recovery partition.
Since manufacturers no longer provide a installation disc they create a System Recovery partition which will wipe the C: partition and reinstall Windows which will take this computer back to the condition it was in when it was shipped from the factory. This will remove every thing that was added after the first time the computer was started. Because of this you need to back up all of your important data to removable media, such as an external hdd, flash drive, cloud, DVDs, etc. You will need to reinstall any programs that were installed from a disc or download. If these were purchased downloads site should have your email address which can be used to confirm the purchase of the program. This should allow you to download the