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Virus is consuming my bandwidth, even though I just formatted my laptop


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#1 outdatedoldlady

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Posted 21 April 2016 - 03:27 AM

Hi, 

Something weird is happening to my computer, there seems to be a virus consuming most of my bandwidth. Kaspersky or malwarebytes claim there are no threats or anything, but it still shows up on the command prompt and it makes my internet speed extremely slow. 

I thought the problem would be solved by formatting my laptop,so I did it and also upgraded it to windows 10... Well, I actually paid a guy to do that, an alleged computer stuff expert (I'm a little intimidated by technology).

But it got worse!!! It's consuming even more bandwidth, it's so slow I can't do anything and I have to access online courses. I don't know what to do.

I attached the logs (I don't even know what log means, I saw another post with a similar problem and did the same).

 

Please, help me! I don't understand these things so well but I'm really good at following instructions. :rolleyes:

 

 

Attached Files



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#2 nasdaq

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Posted 21 April 2016 - 08:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program via the Control Panel > Programs > Programs and Features applet.
DriverPack Notifier (HKLM-x32\...\DriverPack Notifier) (Version: 2.0 - DriverPack Solution)
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

() C:\Windows\KMS-R@1n.exe
HKLM-x32\...\Run: [DriverPack Notifier] => C:\Program Files (x86)\DriverPack Notifier\DriverPackNotifier.exe [258560 2015-12-18] ()
HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-3538899352-1247833747-2668784672-1001\...\MountPoints2: {446da83d-0684-11e6-b1b5-5c514f833f51} - "G:\DriverPack.exe"
IFEO\Acrobat.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\acrodist.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\appvlp.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\excel.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\formscentralforacrobat.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\groove.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\lync.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\msaccess.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\msoev.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\msotd.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\mspub.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\ocpubmgr.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\onenote.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\OSppSvc.exe: [Debugger] KMS-R@1nHook.exe
IFEO\outlook.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\powerpnt.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\setlang.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\SppExtComObj.exe: [Debugger] KMS-R@1nHook.exe
IFEO\unins000.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\vdrive.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
IFEO\winword.exe: [Debugger] "C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoReactivator64.exe"
CHR Extension: (Sistema de pagos de Chrome Web Store) - C:\Users\pc\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-19]
Task: {35C9CBE1-019B-4788-969C-E9153E68A72E} - System32\Tasks\DriverPack Notifier => C:\Program Files (x86)\DriverPack Notifier\DriverPackNotifier.exe [2015-12-18] ()
Task: {85F1E598-8761-41F8-A2C2-00D2E36084AA} - System32\Tasks\R@1n-KMS\Windows64Core => wmic
C:\Users\pc\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
R2 KMS-R@1n; C:\Windows\KMS-R@1n.exe [26112 2016-04-19] () [File not signed][/B]
C:\Program Files (x86)\DriverPack Notifier
C:\Windows\KMS-R@1n.exe

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Please post the logs and let me know what problem persists.

#3 outdatedoldlady

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Posted 21 April 2016 - 12:29 PM

Ok, Nasdaq, I did everything you instructed and, apparently, it's all good now!! 

 

I'm attaching the logs you asked and also a screenshot of the command prompt showing the protocols, there used to be like 500 and now there are two. Is that how it's supposed to look? The internet speed is good now, 2mbps, which is considered very fast in my country  <_< .

 

Also, the adwcleaner identified two files related to Hola, the VPN app. Is it dangereous and should I stop using it? What VPN do you recommend?

 

Anyhow, thankyou thankyou thankyou thankyou, you sweet epistoler angel of enlightment, you saved me! Show me your paypal link so I can give you the modest retribution that my struggling-writer status allows me to.

 

 

Attached Files



#4 nasdaq

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Posted 22 April 2016 - 07:54 AM

For your VPN need I suggest you ask in the Networking forum.
An expert in that field should be able to guide you decide what you need.
This is not my forte.

http://www.bleepingcomputer.com/forums/f/21/networking/

===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#5 nasdaq

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Posted 27 April 2016 - 07:02 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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