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can't turn off internet explorer 11 pop-up


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#1 bewley

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Posted 20 April 2016 - 06:24 PM

Hi, I wonder if anyone can help with an annoying little problem, to get rid of a repeating Microsoft pop-up which doesn't respond when I click on it.

 

 

About a week ago, when I opened Internet Explorer there was a pop-up window entitled 'Internet Explorer 11 - Choose your home page and search settings'. [see attached picture].

 

I duly chose to keep my current settings, and clicked 'Done'. But nothing happened. The window did not respond to my clicking so I had to close it. The pop-up window now reappears every time I open Internet Explorer, but it still never responds when I click 'Done'.

 

I can change the settings between 'Microsoft settings' and 'Your current settings' but clicking 'Done' achieves nothing. It also doesn't respond if I click the 'Click here to learn more' link.

 

The only way I can close the window is to click the red X close button in the top-right corner. However, this presumably doesn't save my (unchanged) settings in the way that Microsoft want, so the pop-up just reappears every time I open IE.

 

 

The window appears to be a genuine Microsoft window from when IE11 launched. From my research, it seems a recent update KB3148198 has made the pop-up reappear for a number of people. So, I don't think it's a virus or malware, but I can find no record of anyone having the same problem I've got.

 

 

So, does anyone know how I can get the 'Done' button to work? I suspect that if I can just click 'Done' and have it recognised, Microsoft will be satisfied and stop displaying the annoying pop-up window.

 

 

I have a Dell XPS with Windows 7 Home Premium 2009 - V6.1 (Build 3601; Service Pack 1).

Internet Explorer 11, Version: 11.0.9600.18282, Update Versions: 11.0.30 (KB3148198)

 

Many thanks,

Bewley

 



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#2 Agouti

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Posted 20 April 2016 - 07:07 PM

You forgot to attach the picture.



#3 bewley

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Posted 21 April 2016 - 05:34 AM

Apologies, I did attach it originally but the site crashed so I had to retype everything. Must've forgotten to reattach it then.

Attached Files



#4 Agouti

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Posted 21 April 2016 - 07:51 AM

Unfortunately, if a Windows update caused the issue, your only recourse is to report it to Microsoft and hope they will fix it soon.



#5 hamluis

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Posted 25 October 2016 - 06:00 AM

OP has not posted since 21 April 2016, topic cloased to prevent more posting by members who should initiate their own topics.

 

Louis






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