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Can not get Windows updates


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#1 Chris4835

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Posted 20 April 2016 - 02:23 PM

My friend had  severe problem wih her Wni. 7 computer. The last updates she got was on 7/28/2015. When I open the updates panel I get the following message: Some settings are managed by your system administrator. It also explains that if the computer is part of a network she must contact the administrator but the computer was never part of a network. Some bad program must have made that change.

 

One really bad program was Super Optimizer PRO 3.2. After many tries I was able to uninstall it. I attached a screensot of the windowsv update panel it shows that important updates is greyed out and I ca not turn it on. If she could download all the missing updates she could upgrade the computer to Windows 10.

Does someone have a solution?



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#2 Will5200

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Posted 20 April 2016 - 02:52 PM

Assuming that your friend is a local administrator, back up the registry, and try this:

 

http://answers.microsoft.com/en-us/windows/forum/all/unable-to-change-windows-update-settings-some/2aafdc92-fb2e-4347-948d-ca71f87107a4

 

More than likely, the registry was changed by Optimizer Pro.



#3 Chris4835

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Posted 20 April 2016 - 03:10 PM

Thank you very much WiLL5200 for t6he quick response and the link you posted. I'll try that tomorrow




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