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Satellite Boot Loop w/ dead Keyboard & Touchpad


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#1 hateway

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Posted 20 April 2016 - 08:53 AM

Toshiba Satellite 15.6-Inch Touch Screen Laptop (S55T-B5282)

Found laptop in Advanced Startup options with the CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead as well. Plugged in USB keyboard and mouse, backed up data in safe mode, factory reset, but still CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead. Naturally the warranty expired in Jan. 2016. Trolling the Toshiba community forum, lots of chatter about this but no real resolution. I don't see anything in the BIOS either. Suggestions? Thanks!



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#2 JohnC_21

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Posted 20 April 2016 - 09:14 AM

If you can access safe mode using a USB keyboard and mouse can you do a System Restore to a date before the problem? If you have not backed up data on the desktop after the restore date move it to My Documents before doing the System Restore.

#3 hateway

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Posted 20 April 2016 - 09:29 AM

Thanks, but your point is moot since I have run the factory reset. Prior to that, System Restore yielded no results.



#4 JohnC_21

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Posted 20 April 2016 - 10:07 AM

So a factory reset yielded the same results? Boot a live linux disk and if you get the same result then this is most likely a motherboard issue.



#5 hateway

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Posted 20 April 2016 - 10:51 AM

So a factory reset yielded the same results? Boot a live linux disk and if you get the same result then this is most likely a motherboard issue.

Do you mean like a full Linux distro, or could I use Mini Xp on a Hiren's usb? Thanks!



#6 JohnC_21

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Posted 20 April 2016 - 11:00 AM

Hirens miniXP should work but it has not been updated in awhile and you would need to disable SecureBoot in UEFI or it will not boot. If you get the same issue then try a linux distro. Fatdog64 is good as it works with UEFI and it up to date. It's about 200MB. It is able to boot with SecureBoot enabled but if you have a problem try disabling SecureBoot. If you have a setting in UEFI called fastboot or quickboot I would disable it also.

 

Fatdog64-702.iso



#7 hateway

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Posted 20 April 2016 - 11:04 AM

Hirens miniXP should work but it has not been updated in awhile and you would need to disable SecureBoot in UEFI or it will not boot. If you get the same issue then try a linux distro. Fatdog64 is good as it works with UEFI and it up to date. It's about 200MB. It is able to boot with SecureBoot enabled but if you have a problem try disabling SecureBoot. If you have a setting in UEFI called fastboot or quickboot I would disable it also.

 

Fatdog64-702.iso

Thanks very much! I will give it a whirl



#8 hateway

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Posted 21 April 2016 - 09:02 AM

Try as I may, even disabling SecureBoot, it won't boot to the USB. Bypasses it every time. Any other ideas?



#9 JohnC_21

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Posted 21 April 2016 - 09:32 AM

Use Fatdog which can boot UEFI with SecureBoot enabled. I would also use Rufus to create the bootable USB flash drive.

 

Attach the USB flash drive and tap F12 at boot to give you the boot menu where you select your boot device. If you have not tapped F12 to boot Hirens try that.

 

http://forums.toshiba.com/t5/Windows-8-8-1-Knowledge-Base/How-To-Accessing-the-Boot-Menu-on-a-Windows-8-computer/ta-p/346858






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