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Windows Explorer is Not Acting Right Among Other Things


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3 replies to this topic

#1 lechols

lechols

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Posted 20 April 2016 - 08:31 AM

Hi All,

 

Sorry in advance if this is not specific enough or in the wrong place.

 

I'm using Windows 7 64-bit.  (I tried to upgrade to Windows 10 but after a number of tries and a variety of errors I've given up.)

 

Here are my issues:

 

- My desktop icons have been replaced by stuff I don't recognize.  The icons look like the contents of a windows file that I would never ordinarily open.  They have names like "pluingreg.dat", "cache2", "compatibility".  Some are folders, some text files and some I can't open.  When I try to investigate their origin in Windows Explorer, it crashes.

 

- My Firefox browser has not been able to find my profile.  I've tried everything they suggested and when it didn't work I uninstalled the application and downloaded it again.  It looked like it was working but then on reboot I got the same error msg: "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

 

- Epic browser has also been giving strange error messages and I have not been able to reinstall it.  This began after I tried to go to Windows 10 unsuccessfully.

 

Should I be looking into a registry cleaner?  Any ideas what's happening here?

 

Thanks so much for your help with this.

 

Lisa

 

 



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#2 hamluis

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Posted 20 April 2016 - 09:59 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 lechols

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Posted 20 April 2016 - 05:12 PM

Hi Louis,

 

Here's my minitoolbox info:

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Lisa (administrator) on 20-04-2016 at 18:08:01
Running from "C:\Users\Lisa\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/20/2016 10:00:04 AM) (Source: Application Error) (User: )
Description: Faulting application name: EpicUpdate.exe, version: 1.3.27.13, time stamp: 0x54f2f80a
Faulting module name: goopdate.dll, version: 1.3.27.13, time stamp: 0x54f2f85c
Exception code: 0x80000003
Fault offset: 0x00023189
Faulting process id: 0x1e80
Faulting application start time: 0xEpicUpdate.exe0
Faulting application path: EpicUpdate.exe1
Faulting module path: EpicUpdate.exe2
Report Id: EpicUpdate.exe3
 
Error: (04/20/2016 09:59:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: EpicUpdate.exe, version: 1.3.27.13, time stamp: 0x54f2f80a
Faulting module name: goopdate.dll, version: 1.3.27.13, time stamp: 0x54f2f85c
Exception code: 0x80000003
Fault offset: 0x00023189
Faulting process id: 0x1df4
Faulting application start time: 0xEpicUpdate.exe0
Faulting application path: EpicUpdate.exe1
Faulting module path: EpicUpdate.exe2
Report Id: EpicUpdate.exe3
 
Error: (04/20/2016 09:29:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: explorer.exe, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: SHELL32.dll, version: 6.1.7601.19135, time stamp: 0x56a1ca0d
Exception code: 0xc0000005
Fault offset: 0x0000000000050596
Faulting process id: 0x1220
Faulting application start time: 0xexplorer.exe0
Faulting application path: explorer.exe1
Faulting module path: explorer.exe2
Report Id: explorer.exe3
 
Error: (04/20/2016 09:21:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: ntdll.dll, version: 6.1.7601.23392, time stamp: 0x56eb3625
Exception code: 0xc015000f
Fault offset: 0x000000000008af4a
Faulting process id: 0x195c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (04/20/2016 09:21:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: SHELL32.dll, version: 6.1.7601.19135, time stamp: 0x56a1ca0d
Exception code: 0xc0000005
Fault offset: 0x0000000000050596
Faulting process id: 0x195c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (04/20/2016 09:20:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: SHELL32.dll, version: 6.1.7601.19135, time stamp: 0x56a1ca0d
Exception code: 0xc0000005
Fault offset: 0x0000000000050596
Faulting process id: 0x10fc
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (04/20/2016 09:19:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: ntdll.dll, version: 6.1.7601.23392, time stamp: 0x56eb3625
Exception code: 0xc015000f
Fault offset: 0x000000000008af4a
Faulting process id: 0xf1c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (04/20/2016 09:19:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: SHELL32.dll, version: 6.1.7601.19135, time stamp: 0x56a1ca0d
Exception code: 0xc0000005
Fault offset: 0x0000000000050596
Faulting process id: 0xf1c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (04/20/2016 09:19:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.19135, time stamp: 0x56a1bbe2
Faulting module name: SHELL32.dll, version: 6.1.7601.19135, time stamp: 0x56a1ca0d
Exception code: 0xc0000005
Fault offset: 0x0000000000050596
Faulting process id: 0xfa0
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (04/20/2016 09:03:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (04/20/2016 09:05:07 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: %%1069
 
Error: (04/20/2016 09:05:07 AM) (Source: Service Control Manager) (User: )
Description: nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to following error: %%1330
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (04/19/2016 10:37:18 PM) (Source: Service Control Manager) (User: )
Description: The Group Policy Client service did not shut down properly after receiving a preshutdown control.
 
Error: (04/19/2016 07:16:39 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: %%1069
 
Error: (04/19/2016 07:16:39 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (04/18/2016 08:51:36 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: %%1069
 
Error: (04/18/2016 08:51:36 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (04/18/2016 08:49:02 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
Error: (04/18/2016 07:29:41 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: %%1069
 
Error: (04/18/2016 07:29:41 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330.  To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Microsoft Office Sessions:
=========================
Error: (04/20/2016 10:00:04 AM) (Source: Application Error)(User: )
Description: EpicUpdate.exe1.3.27.1354f2f80agoopdate.dll1.3.27.1354f2f85c80000003000231891e8001d19b0ccd902c0cC:\Users\Lisa\AppData\ Local\Epic Privacy Browser\Installer\EpicUpdate.exeC:\Users\Lisa\AppData\Local\Epic Privacy Browser\Installer\1.3.27.13\goopdate.dll2dc60c29-0700-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:59:14 AM) (Source: Application Error)(User: )
Description: EpicUpdate.exe1.3.27.1354f2f80agoopdate.dll1.3.27.1354f2f85c80000003000231891df401d19b0ccd7a3303C:\Users\Lisa\AppData\ Local\Epic Privacy Browser\Installer\EpicUpdate.exeC:\Users\Lisa\AppData\Local\Epic Privacy Browser\Installer\1.3.27.13\goopdate.dll0ff43490-0700-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:29:19 AM) (Source: Application Error)(User: )
Description: explorer.exe6.1.7601.1913556a1bbe2SHELL32.dll6.1.7601.1913556a1ca0dc00000050000000000050596122001d19b079882a717 C:\Windows \explorer.exeC:\Windows\system32\SHELL32.dlle27a7531-06fb-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:21:46 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.1913556a1bbe2ntdll.dll6.1.7601.2339256eb3625c015000f000000000008af4a195c01d19b0770bc8e81C:\Windows\ Explorer.EXEC:\Windows\SYSTEM32\ntdll.dlld476bbff-06fa-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:21:44 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.1913556a1bbe2SHELL32.dll6.1.7601.1913556a1ca0dc00000050000000000050596195c01d19b0770bc8e81C: \Windows\Explorer.EXEC:\Windows\system32\SHELL32.dlld2f8592d-06fa-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:20:24 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.1913556a1bbe2SHELL32.dll6.1.7601.1913556a1ca0dc0000005000000000005059610fc01d19b075d7 fed15C:\Windows\ Explorer.EXEC:\Windows\system32\SHELL32.dlla36c0b87-06fa-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:19:57 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.1913556a1bbe2ntdll.dll6.1.7601.2339256eb3625c015000f000000000008af4af1c01d19b0745163809C:\Windows\ Explorer.EXEC:\Windows\SYSTEM32\ntdll.dll938a0734-06fa-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:19:55 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.1913556a1bbe2SHELL32.dll6.1.7601.1913556a1ca0dc00000050000000000050596f1c01d19b0745163809C:\ Windows\Explorer.EXEC:\Windows\system32\SHELL32.dll91f4e811-06fa-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:19:19 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.1913556a1bbe2SHELL32.dll6.1.7601.1913556a1ca0dc00000050000000000050596fa001d19b04fddde320C:\ Windows\Explorer.EXEC:\Windows\system32\SHELL32.dll7cdb96f4-06fa-11e6-a30e-902b345de6ba
 
Error: (04/20/2016 09:03:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
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Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.3.0.151 - Adobe Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Illustrator CS6 (HKLM-x32\...\{4869414E-7AEA-4C8E-BE1C-8D40977FD517}) (Version: 16.0 - Adobe Systems Incorporated)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (HKLM-x32\...\{B7E38540-E355-3503-AFD7-635B2F2F76E1}) (Version: 9.0.30729.4974 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Runtime - 10.0.40219 (HKLM\...\{1C7C8AAF-A16D-32E8-89E5-F6D165DE0BCE}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.40219 (HKLM-x32\...\{5D9ED403-94DE-3BA0-B1D6-71F4BDA412E6}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (HKLM-x32\...\{14DD7530-CCD2-3798-B37D-3839ED6A441C}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Express Prerequisites x64 - ENU (HKLM\...\{BCA26999-EC22-3007-BB79-638913079C9A}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Service Pack 1 (HKLM-x32\...\Microsoft Visual Studio 2010 Service Pack 1) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Money.Net 4.26 (HKLM\...\0412-8739-8044-0925) (Version: 4.26 - Money.Net Incorporated)
Monitor Integrated Webcam Driver (1.00.13.0608)   (HKLM\...\Creative OEM003) (Version:  - )
Mozilla Firefox 45.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.2 (x86 en-US)) (Version: 45.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.2 - Mozilla)
Norton Identity Safe (HKLM-x32\...\NST) (Version: 2014.7.11.42 - Symantec Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 22.6.0.142 - Symantec Corporation)
NVIDIA 3D Vision Controller Driver 310.90 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 310.90 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 311.06 - NVIDIA Corporation)
NVIDIA Graphics Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 311.06 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.1031 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.1031 - NVIDIA Corporation)
NVIDIA Update 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4815.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4815.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4815.1001 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.6001.1041 - Microsoft Corporation) Hidden
ON_OFF Charge B11.1102.1 (HKLM-x32\...\{3DECD372-76A1-4483-BF10-B547790A3261}) (Version: 1.00.0001 - GIGABYTE)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.39 - VIA Technologies, Inc.) Hidden
Python 3.4.0 (HKLM-x32\...\{a37f2d73-72d1-364d-ba5d-cea430bcc040}) (Version: 3.4.150 - Python Software Foundation)
R for Windows 3.1.1 (HKLM\...\R for Windows 3.1.1_is1) (Version: 3.1.1 - R Core Team)
RStudio (HKLM-x32\...\RStudio) (Version: 0.98.1091 - RStudio)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.0.0.9103 - Microsoft Corporation)
Skype™ 7.21 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.21.100 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.5.43 - Safer-Networking Ltd.)
Trade Navigator (HKLM-x32\...\{384A95F1-EDDA-4BBE-BC6B-7FAA886380F6}) (Version:  - )
Trader Workstation (HKLM\...\5889-6375-8446-2021) (Version: latest (955.4m) 20160404 10:27:08 - Interactive Brokers LLC)
Trader Workstation 4.0 (HKLM-x32\...\Trader Workstation 4.0) (Version:  - )
Trader Workstation 954 (HKLM\...\5556-0173-2800-0954) (Version: (.2a) 20151030 16:07:54 - Interactive Brokers LLC)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.39 - VIA Technologies, Inc.)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{112C23F2-C036-4D40-BED4-0CB47BF5555C}) (Version: 4.0.8080.0 - Microsoft Corporation)
WD Quick View (HKLM-x32\...\{5AEBFB66-61FE-4833-ACE3-E966980E40D5}) (Version: 2.4.14.13 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{739778ED-D095-4725-BF78-ADFF96004C52}) (Version: 2.4.14.13 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{e72369b3-306a-4d10-a766-3433a65e8dc2}) (Version: 2.4.14.13 - Western Digital Technologies, Inc.)
WinRAR 5.11 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.11.1 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 49%
Total physical RAM: 16342.19 MB
Available physical RAM: 8256.42 MB
Total Virtual: 32682.57 MB
Available Virtual: 23623.81 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:620.94 GB) (Free:444.49 GB) NTFS
3 Drive e: () (Fixed) (Total:310.25 GB) (Free:284.23 GB) NTFS
4 Drive g: (2013-x64-Aug2013) (CDROM) (Total:1.13 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\LISA-PC
 
Administrator            Guest                    Lisa                     
UpdatusUser              
 
 
**** End of log ****
 
 
Thanks,
L

Edited by hamluis, 21 April 2016 - 07:37 AM.


#4 hamluis

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Posted 21 April 2016 - 08:07 AM

Hmmm...I would uninstall the Epic software and see how the system then performs.  See Linked Description.  File.net is considered a reliable source of info on a multitude of filenames/files.

 

I can't say that it's malware...that would have to be determined in the Am I Infected forum.

 

FWIW

 

It probably would not hurt to run the chkdsk /r command...and then follow that up with running the sfc /scannow command.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

Run sfc scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis






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