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asus issue


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6 replies to this topic

#1 bruinator

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Posted 03 April 2016 - 10:41 AM

I am going to use this PC for internet, email and video streaming and watching movies only. I am not a gamer, nor am I a video editor. What do you think of the specs now plz. Dont want to spend more than $600.


Edited by hamluis, 29 April 2016 - 01:38 PM.
Moved from System Building to Internal Hardware - Hamluis.


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#2 the_patriot11

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Posted 03 April 2016 - 02:19 PM

I am going to use this PC for internet, email and video streaming and watching movies only. I am not a gamer, nor am I a video editor. What do you think of the specs now plz. Dont want to spend more than $600.

I think your on the wrong thread

 

Mod Edit:  Moved post to seemingly appropriate topic - Hamluis.


Edited by hamluis, 20 April 2016 - 01:48 PM.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#3 bruinator

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Posted 19 April 2016 - 06:17 PM

ok this is a long rant but i have to let it out and i hope you all could give me advice plz. I have dealt with asus over the weekend for 12 hrs dealing with the idiocy of these people. I have been on hold a minimum of 2 to 3 hrs, i worked with at least 10 different CSR's who have either read the wrong manuals (their words) gone over what connections belong where at least 3 to 4 times with each CSR, passed along to supervisors who put me on hold and never came back, i have talked to a manager about the situation who i told i expect to be compensated for all the aggravation they put me through and he asked me what I wanted and i replied with a tablet and he said he wouldnt qaurentee it but he would see what he could do. I asked him if it would be possible to get a windows version of a tablet and he recommended a vivo again saying he will see what managemtent decides. I then asked him when would i hear from him and he replied on tuesday so i waited until three PM and never recieved a phone call from him (shocker there) and i asked him if i didnt hear from him to call and ask from him, which i did and was kept on hold for over an hour with very limited response. I told these csr's they were idiots after having more than enough patience with them and i was sick of it. After an hour of being on hold i hung up and called them back. I asked for a supervisor and was given one who kept me on hold for 30 to 40 mins and finally got back on the phone and replied i am trying to work something out and help me out but he needed to put me on hold and i asked how long for and he stated 15 mins. A half hour went by until i hung up and called back. I asked for another supervisor and he replied to me that the manager denied my request for a tablet. I asked a few csr's and supervisors how they would feel if that was me and some replied they would be upset and not happy at all, some wouldnt answer the question, obviously coz they worked there as i told them they wouldn't answer me. I dememanded to speak to this manager and they said they have no way of reaching him which i know was a crock of $hit. I then asked the supervisor where this manager worked and he replied corperate and i asked him for the number which he replied he didnt know but said he would get a message to him to call me tomorrow which i said to myself i know he wont so i asked the sup who i could contact that had access to him and could get him on the phone and they couldnt give me an answer so i told them I will be calling the better business bureau in the morning and he said that is my choice.

I plan on doing so in the AM. I have tried to have as much patience with these idiots as much as i could, lost my cool with them and swore at them, telling them how dumb they are as i had it with them. I have never been treated so badly before and have never heard anything like this, i was lied to by so many different ppl before.

Sorry for my long rant but i had to get it out as i am very frustrated. Could i please get some opinions from you all on what i should do? Yuor opinions are greatly appreciated and wanted no matter what u think. If i am so very wrong plz be gentle on ur comments.

thx



#4 the_patriot11

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Posted 19 April 2016 - 06:34 PM

well, what is the original problem? Seems to me its not worth the heart ache. If the item in question is defective RMA it for another one. If I was a computer company, I wouldnt give someone a tablet because they bought a defective product either, id just offer them their money back or a offer to exchange the product for a working identical model or one of similar value.


Edited by the_patriot11, 19 April 2016 - 06:37 PM.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 bruinator

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Posted 19 April 2016 - 07:04 PM

well, what is the original problem? Seems to me its not worth the heart ache. If the item in question is defective RMA it for another one. If I was a computer company, I wouldnt give someone a tablet because they bought a defective product either, id just offer them their money back or a offer to exchange the product for a working identical model or one of similar value.

i do not care if mobo was bad or not. it is what they put me through all friggin weekend as to what i am pissed about



#6 the_patriot11

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Posted 19 April 2016 - 09:39 PM

Ive never had such issues with ASUS customer support myself, theyve always treated me quite well. In any case, I would just RMA the board if its defective, either to them or through the company you got it from, and not use them again if youve had such a bad experience.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#7 Rocky Bennett

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Posted 26 April 2016 - 02:13 PM

To the OP, is there a point to this thread? Is your motherboard broke?


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