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Posted 19 April 2016 - 01:49 PM
Posted 19 April 2016 - 01:59 PM
Yes, you have been scammed. Microsoft does not contact users about any issues on their machine. I don't think your ISP will do so either. If you are unsure, give them a call and verify. Look up the number in the phone book. Don't ever allow anyone to remotely access your computer. I hope you didn't give them any money. If so, cancel the payment immediately! Also, change all you passwords ASAP! Notify your bank and tell them what happened in case they try to access your account. Also, post in the Virus, Trojan, Spyware, and Malware Removal Logs forum and request help. Make sure you follow the preparation guide at the top of the page before posting.
Edited by Agouti, 19 April 2016 - 02:03 PM.
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