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Koobface worm

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#1 msmgyoung


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Posted 19 April 2016 - 01:49 PM

Hello! Marilyn Young from Columbia, MO! Semi-retired, just use my laptop for all my personal stuff, bill pay, social media, etc. But, immediately after getting some bill paying done, (I also filed my taxes online this weekend) I got this loud beeping alert and a screen telling me that my cable internet provider and Microsoft had detected "suspicious activity" on my computer, and I called the number, the tech took over control of my computer after having me "run" it. Long story shorter, koobface worm/virus, technician's can restore my network, IP address, etc for $245.50. Didn't have it, won't have it for 2 weeks. They did something to do damage control for 2 or 3 weeks, and will contact me again on 4/29/16. Is this for real? Have I been scammed? How do I know this person from virus eraser.com is a legitimate representative of Microsoft? And mostly, can I remove it myself? I very much appreciate and look forward to all of your great information and HELP!!! Thanks so very much!

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#2 Agouti


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Posted 19 April 2016 - 01:59 PM

Yes, you have been scammed.  Microsoft does not contact users about any issues on their machine.  I don't think your ISP will do so either.  If you are unsure, give them a call and verify.  Look up the number in the phone book.  Don't ever allow anyone to remotely access your computer.  I hope you didn't give them any money.  If so, cancel the payment immediately!  Also, change all you passwords ASAP!  Notify your bank and tell them what happened in case they try to access your account.  Also, post in the Virus, Trojan, Spyware, and Malware Removal Logs forum and request help.  Make sure you follow the preparation guide at the top of the page before posting.

Edited by Agouti, 19 April 2016 - 02:03 PM.

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