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Do you often get blackscreens?


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#1 techphobe

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Posted 19 April 2016 - 03:54 AM

I assume they're the mac equivalent of microsoft bluescreens, I've had one after a few days which was a surprise as it took me about 4 years to get a bluescreen on my dell laptop and it was a sign of imminent death. They were much more common on my PC desktop.

 

It restarted and I got a message (not onscreen like a bluescreen) called a panic report and something about kernels and a long screed of incomprehensible stuff.  

 

Are they common for mac users? Anything to worry about?


Edited by techphobe, 19 April 2016 - 03:59 AM.


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#2 Buddyme2

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Posted 19 April 2016 - 07:08 AM

Resolving Kernel Panics



#3 MadmanRB

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Posted 20 April 2016 - 04:01 PM

Kernel Panics are very rare though where Macs are concerned, makes me wonder if a piece of hardware is to blame.


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#4 techphobe

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Posted 21 April 2016 - 05:13 AM

Thanks. In a new computer? One of the attractions of a mac is it's supposed to be more reliable.


Edited by techphobe, 21 April 2016 - 05:14 AM.


#5 MadmanRB

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Posted 21 April 2016 - 10:41 AM

Supposed to be, but Macs have had their issues.

But your issue may not be internal, what hardware are you using on your mac?

Do you have external drives? External devices?

For a mac I will work my way in, sure I dont own a mac and never will but I do know a few things about them.


Edited by MadmanRB, 21 April 2016 - 10:41 AM.

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#6 techphobe

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Posted 22 April 2016 - 02:41 AM

This is my Mac. https://www.krcs.co.uk/online-store/mac/macbook-pro/apple-macbook-pro-with-retina-display-mjlt2b-a-intel-core-i7-512gb-flash-storage-16gb-ram-15-4.html. It's brand new. I've never added hardware to any computer.

 

I wasn't aware external devices could cause black screens, I wasn't using one when I got it. The only thing I've done so far is plug my old phone into it.



#7 Buddyme2

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Posted 22 April 2016 - 03:05 PM

It's still under warranty. Call Apple or bring it in to your nearest Apple store.

#8 jackthehat

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Posted 22 April 2016 - 04:18 PM

I've used Macs for a long time and have never had a black screen error. They are usually super stable. If it's still under warranty contact Apple, they are usually very good at customer support.

#9 bixylindy

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Posted 15 May 2016 - 08:52 PM

Once it happen to my comp, I thot is spoilt and I send to repair only to realise that it went sleeping....






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