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Booting Over And Over


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5 replies to this topic

#1 MollyBaloney

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Posted 05 August 2006 - 12:43 AM

don't know if this is window's related or hardware....

I've posted about it before...and I'm still trying to figure it out.

I'm working on my daughter's computer...it's a Compaq Presario S4020WM with windows xp home edition. It kept restarting windows. I couldn't figure out anything so I did a full system recovery. Now it will start loading windows then restart, then restart...well...you get the picture. I don't know enough about computers to know if it may be the hard drive...or maybe the recovery partition is corrupt. I have the recovery disks. I tried to restore with those but when I put them in the cd drive they don't load in. I went into bios to change the boot order...it only shows the cd rom and dvd drive...doesn't show the hard drive at all...???

and it still won't work....

Can anyone help?

Molly

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#2 acklan

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Posted 05 August 2006 - 12:57 AM

It sounds like a damaged motherboard. Possibly a bad capacitor. Next to the processor are several cylinders shaped items. They should be straight on the sides and flat on the top. Also is they are bad they may have a brown liquid leaking out of them.

Edited by acklan, 05 August 2006 - 12:57 AM.

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#3 Enthusiast

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Posted 05 August 2006 - 06:06 AM

Try booting into safe mode and choose "Last known good configuration".

If that isn't successful, try safe mode with command prompt:

1. Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.
2. Log on to your computer with an administrator account or with an account that has administrator credentials.
3. Type the following command at a command prompt, and then press ENTER:
%systemroot%\system32\restore\rstrui.exe
4. Follow the instructions that appear on the screen to restore your computer to an earlier state.
http://support.microsoft.com/kb/304449/

#4 acklan

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Posted 05 August 2006 - 09:47 AM

Try disabling auto re-boot.

1. Go to Start -> Control Panel -> System (Windows+Pause works, too)
2. Go to Advanced
3. Under the Start-up and Recovery section, click Settings
4. Under System Failure uncheck "Automatically restart"

This may allow you to diagnose the problem.
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#5 MollyBaloney

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Posted 05 August 2006 - 09:59 AM

I've already cleaned off the C drive. I did full system recovery. Several times. when it goes to restart..it keeps restarting over and over. One time it loaded in and began the questions to setup. When it asked if I could hear the music I clicked yes and it restarted again.

The capacitors look just like you described. No brown..flat on top...look just like they should. I don't think that's a problem.

I wonder could there be a connection lose or unhooked...since the hard drive doesn't show up in the bios. There are connectors hanging in the case but I have no idea where they go. There is a long one hanging from the hard drive with a 4 pin (small and flat) connector on it. Is that supposed to go somewhere?

Thanks,
Molly

#6 snooker

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Posted 05 August 2006 - 10:16 AM

.

I wonder could there be a connection lose or unhooked...since the hard drive doesn't show up in the bios. There are connectors hanging in the case but I have no idea where they go. There is a long one hanging from the hard drive with a 4 pin (small and flat) connector on it. Is that supposed to go somewhere?

Thanks,
Molly


Hi ... It could be, The 4 pin connector is for the power for your hard drive , If you don't see it connected on your hard drive ? You need to do so but before you do ? Make sure the computer is off and afterward unplug the power cable from the back of unit , Once that is off wait about 20 seconds to attach the 4 pin power connector to your hard drive , Once you have connected the 4 pin power cable onto your hard drive ? Then try to start up your computer , See if that help

Edited by snooker, 05 August 2006 - 10:19 AM.





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