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Lost password, Client doesn't remember admin password


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6 replies to this topic

#1 Xanderos

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Posted 17 April 2016 - 08:28 PM

It's a newer HP laptop, im just trying to get to the BIOS right now to boot up a disk, to try to get her back on, but the BIOS is requesting an Admin password.

 

The HALT Code is the following :  I 85969422

 

Can anyone please help with this issue?

 

Thanks in advance!

 

 



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#2 RolandJS

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Posted 17 April 2016 - 08:45 PM

With proof of purchase of laptop and of the OS installed on it, take it to a local business-oriented computer store or shop.  Personally I know of no software that will bypass either UEFI or BIOS password[s].  Perhaps others here may have better information.


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#3 TheTripleDeuce

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Posted 17 April 2016 - 09:07 PM

one could simply reset the jumpers could they not? no software will run in BIOS(aside from the BIOS itself) what model of the laptop is it? that will help research how to reset the BIOS password

 

a quick google found this: https://www.technibble.com/how-to-bypass-or-remove-a-bios-password/


Edited by TheTripleDeuce, 17 April 2016 - 09:09 PM.


#4 Portaller

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Posted 17 April 2016 - 09:50 PM

Yeah, you're going to have to open it up and reset the jumpers or take it somewhere. Best of luck.


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#5 ScathEnfys

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Posted 17 April 2016 - 10:23 PM

one could simply reset the jumpers could they not? no software will run in BIOS(aside from the BIOS itself) what model of the laptop is it? that will help research how to reset the BIOS password
 
a quick google found this: https://www.technibble.com/how-to-bypass-or-remove-a-bios-password/

Most laptops don't have jumpers. One would have to remove the CMOS battery, which is not easily accessible.
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#6 ChiefTech

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Posted 18 April 2016 - 12:04 PM

 

one could simply reset the jumpers could they not? no software will run in BIOS(aside from the BIOS itself) what model of the laptop is it? that will help research how to reset the BIOS password
 
a quick google found this: https://www.technibble.com/how-to-bypass-or-remove-a-bios-password/

Most laptops don't have jumpers. One would have to remove the CMOS battery, which is not easily accessible.

On most of the new laptops just removing the CMOS battery doesn't do the trick. You have to find the pins and manually jump them with a flat head. Which can be kind of a pain depending on the model.

My suggestion would be taking it to a local PC repair shop and seeing if you have any luck. Just be advised that in many instances you might bypass the bios password but a HDD LOCK PW will be in place. Meaning the Hard Drive will be firmware password locked as well. So you may need a new hard drive and might need to start fresh.

Unless you have the means necessary to remove the platter from the drive and place into an exact copy of the drive. However, if it's an older drive then you could run forensics software and read the password from the firmware.



#7 usasma

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Posted 19 April 2016 - 05:10 PM

I've tried this a bunch of times (and don't recall succeeding on a laptop ever).

IMO it's best to contact HP and have them fix it for you.
You can waste weeks trying different things and still not succeed.

Customer will be upset and you'll be frustrated.


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