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Asus Zenfone 2 camera putting a line on each shot


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#1 hogesinwa

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Posted 17 April 2016 - 05:28 AM

I have a Zenfone 2.  I recently took a heap of photos of the Royal Botanical Gardens in Madrid.

 

Every photo has a bue-ish line about 2/3 of the way across or down, depending on whether it's landscape or portraite.

 

A few of the zoomed in shots do not have the line but even some of them have it.

 

I can't see any setting that will get rid of this line.  It is not "guidelines" because guidelines don't exactly match up with the line.

 

It's not a border because the area outside the line is the same quality as the rest of the shot.

 

I don't seem to be able to get rid of it in Post-production either though I have't yet tried in my Adobe.

 

Anyone have any idea why this line is appearing in most shots?  Zenfone forums are little used so they are not much help here.

 

thanks



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#2 Animal

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Posted 21 April 2016 - 01:45 PM

Have you tried a different camera app to see if it's the camera software?

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#3 hogesinwa

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Posted 22 April 2016 - 05:40 AM

Thanks for the suggestion. I tried two apps but same line same place. Must be in the lens? Don't exactly understand it myself. I can understand a scratch but this is not. Perplexed. Thanks anyway. Hoges

#4 ScathEnfys

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Posted 24 April 2016 - 06:38 PM

It's possible that something in the camera sensor is bad, but that is unlikely.
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#5 hogesinwa

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Posted 25 April 2016 - 05:21 AM

I think a fault in the sensor is more than likely.  If software replacement produces no change, and there is no scratch on the lens, then it must be inside the sensor.  I have received a support offer from ASUS Taiwan but I'm in Spain and I can't see myself sending the phone all the way there for Techs to play with it for who knows how long.  The ASUS lady did give me a contact here in Spain but I would have to pay for repairs, even though the phone is only 4 months old because they don't do worldwide warranties.  Now also having an issue with my ASUS tablet so they're not my go-to company at the moment.



#6 hogesinwa

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Posted 31 December 2016 - 10:13 AM

UPDATE.
I managed to remove the line. I was playing with the 9-square box that selects different photo types and saw "Miniature" Out of curiosity, I investigated and playrd with some settings I don't yet understand.

When I exited the miniature setting, the blue line wad gone.

I have no idea why but it amazes me that Asus help in Taiwan did not point this out to me.




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