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Crashes related to Flash Player? I'm stumped!


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#1 KaiZB

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Posted 16 April 2016 - 08:08 PM

Hi!

So, I've been having this problem for a few months now, I initially gave up and hardly touched my computer for a couple of months but now I need it again so I'm here!

The problem started when my computer started to freeze randomly, it would lock up, the sound would just buzz and it would become completely unusable. No BSOD or anything like that, just a frozen screen. I then realised this was always only happening when I was watching a video online that was using flash player? I have no problem watching YouTube HTML-5 videos and Netflix is fine too (I'm not sure if that's flash or not?). Anything I go on using flash player video will last about 1 minute and then it will freeze forcing me to reboot.

I tried everything from completely removing flash and installing older versions, changing to Windows 10 then back to 8, made sure my drivers were up to date, everything I could think of. I'm experienced with computer software and competent with hardware but here I really am stumped. The ONLY time I have problems is when flash player is involved, I can play games, Photoshop etc. forever with no problems at all, but if I try to watch one minute of a video, it's gone.

Having come back to it to try and fix it again I am convinced it must be a hardware problem. On startup I have a 'memory configuration mismatch, press F1 to continue or F2 for setup' message. Could this be related to my problem?

Here are my specs (just let me know if you need any other information) -
Windows 8.1 Pro Intel® Xeon® CPU E5345 @ 2.33Ghz 6.00GB (4GB usable) RAM << (having only just come back on this computer I'm sure I had 8GB RAM?) 250GB HDD AMD Radeon HD 6670

Thanks in advance.

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#2 KaiZB

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Posted 17 April 2016 - 06:45 AM

*UPDATE*

I have since removed the RAM causing the start up message problem AND changed to a different graphics card yet I still have the problem?

#3 usasma

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Posted 21 April 2016 - 07:50 AM

I apologize for the delay in responding to your post.
I have not been receiving notifications of new posts, so I wasn't aware of yours.
Do you still need help with this?  If so, please respond back and I'll see what I can do to help out.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 KaiZB

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Posted 21 April 2016 - 08:57 AM

Thanks for your reply! I do still have this problem, yes. I have also tried disabling hardware acceleration on flash player which didn't help.

#5 usasma

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Posted 21 April 2016 - 05:24 PM

Have you reseated the RAM?

Have you physically checked to see that there is 8 gB there?

Have you run a memory diagnostic?  http://www.carrona.org/memdiag.html

 

Let the system crash/freeze one more time.

After you recover from it, then immediately run these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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