Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Need help with remote access tool and malware-filled virtual disk


  • Please log in to reply
3 replies to this topic

#1 robwflores

robwflores

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:00 AM

Posted 16 April 2016 - 04:35 PM

Hello. I have an HP Touchsmart 15 that I bought in 2014. It is a 64-bit Windows 8.1 machine but has been upgraded to Windows 10. I have been/am being compromised by some sore of remote access tool. The webcam and microphone are being accessed, I find all sorts of documents on my machine with int'l characters, and there is a virtual X: BOOT drive that is either the problem itself, or is part of the problem along with a corrupt BIOS. I have tried flashing the BIOS then immediately running DBAN and re-installing Windows from commercial optical media, but this keeps coming back. I have tried UnHack Me and Rogue Killer and a lot of things like System Mechanic unsuccessfully. Please help. Thanks.



BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,260 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:10:00 PM

Posted 20 April 2016 - 01:58 PM

Welcome to BC..

 

From where did you get the Windows DVD or ISO? Be exact and is it Windows 10 you now have?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 robwflores

robwflores
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:00 AM

Posted 28 April 2016 - 02:26 PM

I have several Windows discs and have tried them all. I have 2 that are commercial disks from Dell, I have a Windows XP off of eBay, and them I have a Windows 8.1 and a Windows 10 disc that I made at a local college using Windows Media Creator. I used the latter on this installation I am on now, and still have Win 10. Thanks.



#4 buddy215

buddy215

  • Moderator
  • 13,260 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:10:00 PM

Posted 28 April 2016 - 02:54 PM

Sometimes the router is the problem. Have you tried resetting it to default and then resecuring it? If you are using a public

wifi then that can be a source of malware.

Reset the router to its default factory settings. To do this, press and hold the Reset button for 10 seconds.

NOTE: Resetting your router to its default factory settings will also reset your router's password so be sure to replace it with your own password.

7 Steps to a Secure Router - Ask Leo!

 

Really, reformatting and reinstalling Windows removes whatever malware is on the computer. After that, programs you install,

especially free ones most often come with adware and malware.

 

Once you have reset the router and secured it and still having what you think is malware then start a new topic in the Malware Removal

Forum by following the directions below.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users