Sometimes the router is the problem. Have you tried resetting it to default and then resecuring it? If you are using a public
wifi then that can be a source of malware.
Reset the router to its default factory settings. To do this, press and hold the Reset button for 10 seconds.
NOTE: Resetting your router to its default factory settings will also reset your router's password so be sure to replace it with your own password.
7 Steps to a Secure Router - Ask Leo!
Really, reformatting and reinstalling Windows removes whatever malware is on the computer. After that, programs you install,
especially free ones most often come with adware and malware.
Once you have reset the router and secured it and still having what you think is malware then start a new topic in the Malware Removal
Forum by following the directions below.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
DO NOT bump your new topic. Wait for a response from one of the Team Members.