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Network Adaptor Disappeared


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5 replies to this topic

#1 mwpanzer

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Posted 16 April 2016 - 03:16 PM

I recently purchased a Dell laptop earlier this month and the Internet had been working fine. But then earlier this week, the computer ran an update and suddenly I can no longer connect to the Internet. When I tried going to the Device Manager, there's no network driver showing and when I go to connect, it says no networking hardware is detected. What's going on?  



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#2 dicke

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Posted 17 April 2016 - 04:36 PM

There are several possibilities.

Have you shut down the computer, disconnected the power and the battery for several minutes then reconnected everything and booted up the system?

If the system is still under warranty you might want to contact Dell support and let them talk you through their troubleshooting routine. If it is a bad NIC then you will be able to get a replacement free. If it is just configuration of driver issues they should be able to resolve them.

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 JohnC_21

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Posted 18 April 2016 - 08:03 AM

Open Device Manager. Click on the very top of the tree (computer name) and select Scan for Hardware Changes under the Action menu. Are there any yellow exclamation marks in Device Manager? 



#4 mwpanzer

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Posted 18 April 2016 - 08:19 AM

Okay, so I had to hard reset the computer and somehow, the driver showed back up in the Device Manager and the Internet is working again. Is there any reason why the Wifi driver would disappear from the Device Manager? And if so, how I can keep this from happening again? Thanks.



#5 JohnC_21

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Posted 18 April 2016 - 08:30 AM

This may have just happened because of the update. I do know there have been many issues with WIFI and Windows 10 but this doesn't seem to be related to your problem. If the computer does not reboot after an update I suggest you manually reboot.



#6 dicke

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Posted 25 April 2016 - 10:01 AM

[tongue in cheek]

the only positive way to prevent problems with a computer is:

a. do not power it up

and

b. do not touch it

 

Dick


Stay well and surf safe [stay protected]

Dick E





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