to the Bleeping Computer Virus, Trojans, Spyware, and Malware Removal Logs
Forum. My name is Phil and I am a trainee in the Bleeping Computer Malware Removal Study Hall. If you would permit me to address you by your first name, I would prefer to do that since we will be working together.
I will be assisting you with your computer issues. I am very sorry to hear that you have been a victim of Locky ransomware.
All of my proposed fixes and suggestions must be approved by a fully-qualified Malware Removal Team member or instructor. This will delay response times somewhat, but I will endeavor to respond within a reasonable time, normally 48 hours after your last post.
I am not sure that I understand your comment about FRST logs.
I'd like to know something, when I had cryptowall, two times, it never encrypted FRST file, however locky did.
Are you say when you ran the FRST scan, that the logs were immediately encrypted by the Locky ransomware? Can you run the FRST scans (FRST, plus "Addition.txt") from Safe Mode? If so, please copy and paste the FSRT.txt and Addition.txt files into your next reply,, providing that they are not encrypted.
Please do not run Combofix or any other malware removal tools, except as directed. That could make your bad situation even worse.
Awaiting your response so that I can consult with an instructor about the best way to proceed.
Thank you and have a great day.