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Win XP suddenly having random BSODs


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#1 Maxell-LN

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Posted 15 April 2016 - 11:30 PM

Hi,  I've checked the instructions above, but they only seem to be for Win 10 ,8, and 7.
 
Over the last few days I've suddenly been having BSOD's at random times, about once to twice a day.  When trying to pinpoint the cause of the problem, I could only think of Avast or SuperAntySpyware Free as the culprits.  The reason why I think this is because I've made no software or hardware changes in at least three months, and this problem only started occuring this week.  The only two programs that would change and update are the two mentioned above.
 
The first error I received was:
IRQL_NOT_LESS_OR_EQUAL
 
Uninstalling Avast and installing a newer version worked for a day or so, but then again another BSOD with the same message.
 
Removed Avast completely last night, and still had another this morning, something now about WIN32......  Couldn't remember, it was a flash.  
 
I know I should be updating to a newer operating system, but cant afford it at present as I'll also have to update much of the software.  
 
I've attached a txt file from the system event logue if that's any help.  
 
I've also attached a txt file generated by Blue Screen Viewer, seems to be pointing at afd.sys as the issue.  
 
I've also added a txt files from Blue Screen Viewer, which I think is pointing at afd.sys as the issue.
 
Just created a full crash report using Blue Screen viewer as HTML inside a zip.
 
Sydtem info:
Dell Inspiron 545
Pentium Dual Core CPU
E5400 @2.70Ghz
Windows XP
 

 

Attached Files


Edited by Maxell-LN, 16 April 2016 - 12:42 AM.


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#2 usasma

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Posted 21 April 2016 - 07:49 AM

I apologize for the delay in responding to your post.
I have not been receiving notifications of new posts, so I wasn't aware of yours.
Do you still need help with this?  If so, please respond back and I'll see what I can do to help out.

 

As this is a BSOD issue, please provide this information so we can start the analysis immediately: 

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe> %USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Maxell-LN

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Posted 22 April 2016 - 03:09 AM

usasma, here's the files you've requested.  During the interviening time I've managed to do some eliminations of where the problem seems to be coming from.  
 
As far as I can tell, the source of the problem seems to be Foobar2000 ver 1.1.11.  When I'm using other programs, everything seems to be fine, but after streaming a radio station (in particular an AAC stream, after a few hours my computer will suddenly die where then it sits with a blue screen.  

Attached Files



#4 usasma

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Posted 23 April 2016 - 04:59 PM

Make sure that you have ALL available Windows Updates.

 

C: drive only has about 5% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

This device has problems in Device Manager:

 

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard    ACPI\PNP0303\4&2E5831CC&0    This device is not present, is not working properly, or does not have all its drivers installed.

If you're using a USB keyboard, this error is safe to ignore.  If not, please let us know.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

If the BSOD's continue after this, then please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.
**************************Fri Apr 15 23:01:13.984 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini041616-02.dmp]
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Missing Windows XP Service Pack 3
Built by: 2600.xpsp_sp2_gdr.100216-1441
System Uptime: 0 days 4:18:37.657
Probably caused by : ntkrpamp.exe ( nt!KiUnlinkThread+0 )
BugCheck 1000000A, {34fc, 1c, 1, 805021d2}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000034fc, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 805021d2, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  Idle
FAILURE_BUCKET_ID:  0xA_nt!KiUnlinkThread+0
  BIOS Version                  A06
  BIOS Release Date             06/12/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 545
  Baseboard Product             0N826N
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr 15 12:22:46.562 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini041616-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Missing Windows XP Service Pack 3
Built by: 2600.xpsp_sp2_gdr.100216-1441
System Uptime: 0 days 18:03:46.234
Probably caused by : win32k.sys ( win32k!ReleaseCacheDC+f )
BugCheck 1000008E, {c0000005, bf803ce7, a64d3810, 0}
BugCheck Info: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf803ce7, The address that the exception occurred at
Arg3: a64d3810, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  0x8E
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  foobar2000.exe
FAILURE_BUCKET_ID:  0x8E_win32k!ReleaseCacheDC+f
  BIOS Version                  A06
  BIOS Release Date             06/12/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 545
  Baseboard Product             0N826N
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 14 00:25:49.640 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini041416-02.dmp]
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Missing Windows XP Service Pack 3
Built by: 2600.xpsp_sp2_gdr.100216-1441
System Uptime: 0 days 3:35:13.312
Probably caused by : win32k.sys ( win32k!PALLOCMEM+2c )
BugCheck 1000000A, {d11b8554, 1, 0, 8050528b}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: d11b8554, memory referenced
Arg2: 00000001, IRQL
Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8050528b, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  foobar2000.exe
FAILURE_BUCKET_ID:  0xA_win32k!PALLOCMEM+2c
  BIOS Version                  A06
  BIOS Release Date             06/12/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 545
  Baseboard Product             0N826N
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 12 00:49:23.609 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini041216-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Missing Windows XP Service Pack 3
Built by: 2600.xpsp_sp2_gdr.100216-1441
System Uptime: 0 days 5:45:03.281
Probably caused by : win32k.sys ( win32k!_GetDCEx+282 )
BugCheck 1000008E, {c0000005, bf804192, a75657d4, 0}
BugCheck Info: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf804192, The address that the exception occurred at
Arg3: a75657d4, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  0x8E
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  foobar2000.exe
FAILURE_BUCKET_ID:  0x8E_win32k!_GetDCEx+282
  BIOS Version                  A06
  BIOS Release Date             06/12/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 545
  Baseboard Product             0N826N
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
******************************* Invalid FILETIME**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini041416-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Missing Windows XP Service Pack 3
Built by: 2600.xpsp_sp2_gdr.100216-1441
System Uptime: 0 days 2:42:47.592
Probably caused by : win32k.sys ( win32k!PALLOCMEM+2c )
BugCheck 1000000A, {c0606070, 2, 1, 80521a2f}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: c0606070, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 80521a2f, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  foobar2000.exe
FAILURE_BUCKET_ID:  0xA_win32k!PALLOCMEM+2c
  BIOS Version                  A06
  BIOS Release Date             06/12/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 545
  Baseboard Product             0N826N
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Fri Apr 15 23:01:13.984 2016 (UTC - 4:00)**************************
intelppm.sys      Wed Aug  4 01:59:19 2004 (41107B37)
igxpdv32.DLL      Mon Apr 16 17:15:46 2007 (4623E782)
igxpgd32.dll      Mon Apr 16 17:16:01 2007 (4623E791)
igxprd32.dll      Mon Apr 16 17:16:07 2007 (4623E797)
igxpmp32.sys      Mon Apr 16 17:16:25 2007 (4623E7A9)
igxpdx32.DLL      Mon Apr 16 17:16:52 2007 (4623E7C4)
Rtenicxp.sys      Thu Oct 30 09:14:20 2008 (4909B32C)
RtkHDAud.sys      Tue Nov  4 03:51:23 2008 (49100D0B)
PxHelp20.sys      Tue Jun 23 19:16:17 2009 (4A416241)
ajiuzs9p.SYS      Tue Jul 14 17:12:41 2009 (4A5CF4C9)
sptd.sys          Sun Oct 11 16:54:02 2009 (4AD245EA)
SASKUTIL.SYS      Tue Jul 12 16:24:48 2011 (4E1CAD90)
SASDIFSV.SYS      Thu Jul 21 19:03:16 2011 (4E28B034)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr 15 12:22:46.562 2016 (UTC - 4:00)**************************
af87cg5o.SYS      Tue Jul 14 17:12:41 2009 (4A5CF4C9)
aswRvrt.sys       Thu Apr  7 11:32:27 2016 (57067D8B)
aswMonFlt.sys     Thu Apr  7 11:32:31 2016 (57067D8F)
aswRdr.sys        Thu Apr  7 11:32:40 2016 (57067D98)
aswHwid.sys       Thu Apr  7 11:32:49 2016 (57067DA1)
aswKbd.sys        Thu Apr  7 11:33:05 2016 (57067DB1)
aswSnx.sys        Thu Apr  7 11:33:06 2016 (57067DB2)
aswStmXP.sys      Thu Apr  7 11:35:40 2016 (57067E4C)
aswSP.sys         Thu Apr  7 11:56:38 2016 (57068336)
aswVmm.sys        Mon Apr 11 07:22:32 2016 (570B88F8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 14 00:25:49.640 2016 (UTC - 4:00)**************************
aikt0n3t.SYS      Tue Jul 14 17:12:41 2009 (4A5CF4C9)
aswRdr.sys        Tue Feb  2 09:56:38 2016 (56B0C3A6)
aswKbd.sys        Tue Feb  2 09:57:11 2016 (56B0C3C7)
aswRvrt.sys       Tue Feb  2 09:57:56 2016 (56B0C3F4)
aswHwid.sys       Tue Feb  2 09:59:00 2016 (56B0C434)
aswStmXP.sys      Tue Feb  2 10:05:27 2016 (56B0C5B7)
aswVmm.sys        Tue Feb  9 15:14:07 2016 (56BA488F)
aswSP.sys         Thu Feb 18 09:10:19 2016 (56C5D0CB)
aswMonFlt.sys     Wed Mar  9 04:11:27 2016 (56DFE8BF)
aswSnx.sys        Wed Mar  9 04:12:16 2016 (56DFE8F0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 12 00:49:23.609 2016 (UTC - 4:00)**************************
aqgg84pu.SYS      Tue Jul 14 17:12:41 2009 (4A5CF4C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
******************************* Invalid FILETIME**************************
ad95kf4q.SYS      Tue Jul 14 17:12:41 2009 (4A5CF4C9)

 

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igxpdv32.DLL
igxpgd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
igxprd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igxpmp32.sys
igxpdx32.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Rtenicxp.sys
http://www.carrona.org/drivers/driver.php?id=RtkHDAud.sys
http://www.carrona.org/drivers/driver.php?id=PxHelp20.sys
ajiuzs9p.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV.SYS
af87cg5o.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStmXP.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
aikt0n3t.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRdr.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswStmXP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
aqgg84pu.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ad95kf4q.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Maxell-LN

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Posted 24 April 2016 - 04:40 AM

usasma,  Thanks for the advice, you have gone into great detail, which is much appreciated.  
 
If you don't mind, please give me about two weeks with this, as a ) I'm currently backing up all my personal data from both my hard drives.  Just some insurance when making a number of changes to windows and associated programs.
 
b ) Once I've done this, then I can work through your suggestions one by one, and then I should be able to report back what I've done, and the relevant results.
 
Again, hope you can bear with me, will touch base when done.
 
Thanks

Edited by Maxell-LN, 24 April 2016 - 04:41 AM.


#6 usasma

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Posted 24 April 2016 - 04:22 PM

It doesn't matter how long you take.

I'm subscribed to notifications - so I should be notified by email when you reply.

If I don't reply within 2 days, then send me a private message with a link to the topic (there's been a few problems with the notifications recently).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Maxell-LN

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Posted 01 June 2016 - 12:12 PM

Sorry for the long delay in responding, but going through your suggestions, and testing, its seems to be something to do with the audio.
 
1. I've successfully formatted two external hard drives and backedup all contents twice over to two seperate drives in Safe Mode.
 
2.  Successfully defragmented entire C drive in Safe mode
 
3.  Updated RealTek driver in Safe mode, driver downloaded from http://www.realtek.com.tw
 
4. done a sfc /scannow from Windows XP disc for checking integrity of all windows files.
 
5.  Installed SP3
 
6.  Ran driver verifier and selected all drivers in the menu.  Done a reboot, Windows XP booted much slower but there was no crashes.  
 
7.  Used Memtest86, which showed no errors on one complete pass (took around 45 minutes).
 
8.  Windows seems to be more stable when not using or playing any sound.
 
9.  Windows is more stabler when Realtek sound is turned off in Device manager.  
 
Upon a fresh boot up, blue screen happens withing about a minute when Realtek audio is switched on, particularly when SAM broadcaster 4 9 1 and Foobar2000 Ver 1.1.11 are playing.
 
Please find new log files below.

Attached Files



#8 usasma

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Posted 02 June 2016 - 05:19 AM

Driver Verifier will slow your system down.

 

Looks to be a hardware problem (5 different BSOD error codes out of the last 25 memory dumps).

I'd suggest trying another audio card (and either physically removing the old one - or disabling it in the BIOS).

If you don't have one that you can use, I'd suggest purchasing one from a shop that will let you return it (for a full refund) if it's not needed.

 

I"m late for work right now and will try to post the full analysis either tonight or in the early AM tomorrow (UTC-5, east coast of the US)


Edited by usasma, 02 June 2016 - 05:21 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 usasma

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Posted 03 June 2016 - 04:40 AM

Daemon Tools was on your system as recently as 31 May.

I had asked that you remove it back on 23 April.

 

Please update these older drivers:

aec.sys              Fri Feb 13 10:20:15 2004 (402CEB2F)
DMusic.sys           Wed Aug  4 02:07:37 2004 (41107D29)

 

These drivers are a part of Windows, so you update them through Windows Update.

If no updates are available, then they can't be updated.

Please note that these are audio drivers - so they may be related to your problems.

 

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Wed Jun  1 12:36:19.390 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini060216-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp_sp3_gdr.100216-1514
System Uptime:0 days 0:06:55.062
Probably caused by :win32k.sys ( win32k!HmgDecrementShareReferenceCount+b )
BugCheck 1000008E, {c0000005, bf80473f, a735c840, 0}
BugCheck Info: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf80473f, The address that the exception occurred at
Arg3: a735c840, Trap Frame
Arg4: 00000000
BUGCHECK_STR:  0x8E
DEFAULT_BUCKET_ID:  DRIVER_FAULT
PROCESS_NAME:  foobar2000.exe
FAILURE_BUCKET_ID: 0x8E_win32k!HmgDecrementShareReferenceCount+b
  BIOS Version                  A06
  BIOS Release Date             06/12/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 545
  Baseboard Product             0N826N
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jun  1 12:36:19.390 2016 (UTC - 4:00)**************************
igxpdv32.DLL         Mon Apr 16 17:15:46 2007 (4623E782)
igxpgd32.dll         Mon Apr 16 17:16:01 2007 (4623E791)
igxprd32.dll         Mon Apr 16 17:16:07 2007 (4623E797)
igxpmp32.sys         Mon Apr 16 17:16:25 2007 (4623E7A9)
igxpdx32.DLL         Mon Apr 16 17:16:52 2007 (4623E7C4)
intelppm.sys         Sun Apr 13 14:31:31 2008 (48025183)
Rtenicxp.sys         Thu Oct 30 09:14:20 2008 (4909B32C)
PxHelp20.sys         Tue Jun 23 19:16:17 2009 (4A416241)
SASKUTIL.SYS         Tue Jul 12 16:24:48 2011 (4E1CAD90)
SASDIFSV.SYS         Thu Jul 21 19:03:16 2011 (4E28B034)
RtkHDAud.sys         Tue Dec 10 07:17:13 2013 (52A70649)
aswRvrt.sys          Mon Apr 25 07:38:46 2016 (571E01C6)
aswMonFlt.sys        Mon Apr 25 07:38:53 2016 (571E01CD)
aswHwid.sys          Mon Apr 25 07:39:00 2016 (571E01D4)
aswRdr.sys           Mon Apr 25 07:39:02 2016 (571E01D6)
aswSnx.sys           Mon Apr 25 07:39:08 2016 (571E01DC)
aswKbd.sys           Mon Apr 25 07:39:27 2016 (571E01EF)
aswStmXP.sys         Mon Apr 25 07:41:29 2016 (571E0269)
aswVmm.sys           Mon Apr 25 07:58:35 2016 (571E066B)
aswSP.sys            Mon Apr 25 07:58:40 2016 (571E0670)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 31 20:33:47.750 2016 (UTC - 4:00)**************************
intelppm.sys         Wed Aug  4 01:59:19 2004 (41107B37)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 31 17:18:54.640 2016 (UTC - 4:00)**************************
RtkHDAud.sys         Tue Nov  4 03:51:23 2008 (49100D0B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 31 07:50:40.750 2016 (UTC - 4:00)**************************
[COLOR=RED][B]aec.sys              Fri Feb 13 10:20:15 2004 (402CEB2F)[/B][/COLOR]
[COLOR=RED][B]DMusic.sys           Wed Aug  4 02:07:37 2004 (41107D29)[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 31 06:28:28.906 2016 (UTC - 4:00)**************************
sptd.sys             Sun Oct 11 16:54:02 2009 (4AD245EA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 17 06:29:57.531 2016 (UTC - 4:00)**************************
a8h722f0.SYS         Tue Jul 14 17:12:41 2009 (4A5CF4C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 17 06:20:26.703 2016 (UTC - 4:00)**************************
a3xwb17v.SYS         Tue Jul 14 17:12:41 2009 (4A5CF4C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun May 10 06:14:09.359 2015 (UTC - 4:00)**************************
UnHackMeDrv.sys      Sun Apr  3 07:02:10 2005 (424FCD32)
a27xff4z.SYS         Tue Jul 14 17:12:41 2009 (4A5CF4C9)
Partizan.sys         Mon Apr  5 05:59:50 2010 (4BB9B496)
avgdiskx.sys         Wed Jun 18 15:03:30 2014 (53A1E282)
avgidsshimx.sys      Wed Jun 18 15:03:31 2014 (53A1E283)
avgrkx86.sys         Wed Jun 18 15:03:33 2014 (53A1E285)
avgldx86.sys         Thu Aug 28 15:43:32 2014 (53FF8664)
avgidshx.sys         Tue Nov 18 15:41:54 2014 (546BAF12)
avglogx.sys          Tue Feb  3 04:47:19 2015 (54D09927)
avgmfx86.sys         Thu Feb  5 04:28:30 2015 (54D337BE)
avgtdix.sys          Wed Feb 25 11:28:34 2015 (54EDF832)
avgidsdriverlx.sys   Wed Mar 25 06:24:40 2015 (55128CE8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Apr 20 16:52:45.765 2014 (UTC - 4:00)**************************
avgngsq5.SYS         Tue Jul 14 17:12:41 2009 (4A5CF4C9)
fssfltr_tdi.sys      Wed Apr 28 10:40:08 2010 (4BD848C8)
avgmfx86.sys         Sun Jun 30 19:27:24 2013 (51D0BEDC)
avgidshx.sys         Fri Jul 19 19:32:06 2013 (51E9CC76)
avgldx86.sys         Fri Jul 19 19:32:09 2013 (51E9CC79)
avglogx.sys          Fri Jul 19 19:32:12 2013 (51E9CC7C)
avgidsshimx.sys      Tue Oct 22 18:45:57 2013 (52670025)
avgrkx86.sys         Tue Oct 22 18:45:59 2013 (52670027)
avgidsdriverx.sys    Sun Nov 24 19:30:38 2013 (52929A2E)
avgtdix.sys          Tue Apr 15 07:25:35 2014 (534D172F)

http://www.carrona.org/drivers/driver.php?id=igxpdv32.DLL
igxpgd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
igxprd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igxpmp32.sys
igxpdx32.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Rtenicxp.sys
http://www.carrona.org/drivers/driver.php?id=PxHelp20.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV.SYS
http://www.carrona.org/drivers/driver.php?id=RtkHDAud.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswStmXP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtkHDAud.sys
aec.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DMusic.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sptd.sys
a8h722f0.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
a3xwb17v.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
UnHackMeDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
a27xff4z.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Partizan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgdiskx.sys
http://www.carrona.org/drivers/driver.php?id=avgidsshimx.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx86.sys
http://www.carrona.org/drivers/driver.php?id=avgldx86.sys
http://www.carrona.org/drivers/driver.php?id=avgidshx.sys
http://www.carrona.org/drivers/driver.php?id=avglogx.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx86.sys
http://www.carrona.org/drivers/driver.php?id=avgtdix.sys
avgidsdriverlx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avgngsq5.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=fssfltr_tdi.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx86.sys
http://www.carrona.org/drivers/driver.php?id=avgidshx.sys
http://www.carrona.org/drivers/driver.php?id=avgldx86.sys
http://www.carrona.org/drivers/driver.php?id=avglogx.sys
http://www.carrona.org/drivers/driver.php?id=avgidsshimx.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx86.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdriverx.sys
http://www.carrona.org/drivers/driver.php?id=avgtdix.sys
 


Edited by usasma, 03 June 2016 - 04:42 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 Maxell-LN

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Posted 12 June 2016 - 01:18 AM

Daemon Tools was on your system as recently as 31 May.

I had asked that you remove it back on 23 April.

 

Usasma, apologies, I was sure I uninstalled it earlier, maybe the logs were referencing to some left over files?  I know after taking Dtools off, that the behaviour of the system showed no change.  By the 1st and 2nd of June, things were getting much worse, I could no longer use windows to do anything much, which left me in a difficult situation.
 
I know your trying your hardest to work with me on this problem, and please understand that I do appreciate the time and effort you're giving me.  But I was starting to heavily suspect that as the install of windows was seven years old, that it vary well could be that the installation was corrupted or damaged.
 
So in an effort to rule both a corrupted version of windows out, and the RAM, in the early hours of the 3rd of June I wiped the entire C: drive and done a fresh install of windows.  Immediately the third service pack was added.  The first two programs I installed were Avast anti virus, then Foobar2000 Ver 1.3.10.  At this point the computer froze, so foobar was removed.
 
The following evening I done a 14 hour / overnight test with Memtest86 with several passes, which in the end showed no errors in my RAM.
 
To cut a long story short, I finally may have got a good hunch on this.  Wile doing things the other day, I came across the system information tab, and clicked on Hardware in the System Summary menu.  While reading down the summary, the IRQs caught my attention, as most of my BSODs have been the IRQL-NOT-EQUAL-OR-LESS, and underneath was a submenu Conflicts and Shared.  
 
Immediately I saw a chain of numbers and devices.  Though I have no idea what the numbers are a reference to,  I remember seeing quite a few of these 0x00000000 chains in the blue screen messages.
 
So as a last resort, just wondering if you may have any thoughts on this. I've enclosed the few screen dumps from this windows install.  But being honest I think the main issues as you've pointed out have been outdated drivers.  Possibly more of a chance of hardware not working correctly.  As I'm vision impaired, opening up the computer case to tinker with anything is out of the question, so starting to seriously look into getting the computer replaced with something new.  
 
Anyway, thanks again, hope you can make some sense of the stuff below.
 
 
System information
System Summary
Hardware resources
Conflicts / Sharing
 
 
System Information report written at: 06/12/16 15:31:39
System Name: DRIVEC
[Conflicts/Sharing]
 
Resource Device
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller
 
I/O Port 0x00000060-0x00000060 Motherboard resources
I/O Port 0x00000060-0x00000060 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
 
IRQ 21 Intel® ICH9 Family USB Universal Host Controller - 2938
IRQ 21 Microsoft UAA Bus Driver for High Definition Audio
 
I/O Port 0x00000064-0x00000064 Motherboard resources
I/O Port 0x00000064-0x00000064 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
 
IRQ 23 Intel® ICH9 Family USB Universal Host Controller - 2934
IRQ 23 Intel® ICH9 Family USB2 Enhanced Host Controller - 293A
 
Memory Address 0xFED00000-0xFED003FF High precision event timer
Memory Address 0xFED00000-0xFED003FF System board
 
IRQ 16 Intel® G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
IRQ 16 Intel® G33/G31 Express Chipset Family
IRQ 16 Intel® ICH9 Family USB Universal Host Controller - 2937
IRQ 16 Intel® ICH9 Family PCI Express Root Port 1 - 2940
 
IRQ 17 Intel® ICH9 Family PCI Express Root Port 6 - 294A
IRQ 17 Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC
 
IRQ 18 Intel® ICH9 Family USB2 Enhanced Host Controller - 293C
IRQ 18 Intel® ICH9 Family USB Universal Host Controller - 2936
 
IRQ 19 Intel® ICH9 Family USB Universal Host Controller - 2939
IRQ 19 Intel® ICH9 Family USB Universal Host Controller - 2935
IRQ 19 Intel® ICH9R/DO/DH 4 port Serial ATA Storage Controller 1 - 2920
IRQ 19 Intel® ICH9 Family 2 port Serial ATA Storage Controller 2 - 2926
 
Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel® G33/G31 Express Chipset Family

Attached Files


Edited by Maxell-LN, 12 June 2016 - 01:19 AM.


#11 usasma

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Posted 12 June 2016 - 06:00 AM

The IRQ and IRQL are 2 different things,

The 0x00000000 is simply hexidecimal notation for the location/identification of the device.  Most often it's it's location in memory on a 32 bit (x86) OS - although it's also used in many other things (such as error codes)

Everything in the list appears OK to me - but this is just a general opinion, not a specific diagnostic analysis

When programs run, they change their priorities as they run.  One of the priorities that changes is IRQL.  If the system attempts to do something that is allowed at a certain IRQL, then it'll spit out an error.  The more severe errors will result in a BSOD that blames the attempt.  In most cases you'll see that it's trying to do something bad from IRQL 2

In this case, the lone good memory dump is not an IRQL error, it's a MEMORY_MANAGEMENT error

 

 

As this is a fresh install of Windows, please run and upload these reports again:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe> %USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

In general, if you've installed Windows from good restore media, have installed ALL available Windows Updates, have no errors in Device Manager, and haven't added any 3rd party software/drivers (except for antivirus and for fixing problems in Device Manager) - then it's most likely that this is a hardware problem.

Once we've ruled out all of the software problems from this analysis, the procedure is:

1 - Ensure that you've run ALL of these hardware diagnostics:  http://www.carrona.org/hwdiag.html

2 - Then, if all the diagnostics passed, try this procedure:  http://www.carrona.org/strpdown.html

 

Good luck!

 

It appears that you've installed SuperAntiSpyware.  Please remove it (just for testing purposes).

 

One of the memory dumps appears corrupted.  As you've tested your memory, the next suspect would be the hard drive.

As requested, please start the hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the hard drive diagnostics.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Jun  6 03:10:36.906 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini060616-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp.080413-2111
System Uptime:0 days 1:50:44.580
Probably caused by :memory_corruption ( nt!MiLocateWsle+c1 )
BugCheck 1A, {41284, d0df9001, 10de3, c0e00000}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 00041284, A PTE or the working set list is corrupt.
Arg2: d0df9001
Arg3: 00010de3
Arg4: c0e00000
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: 0x1a_41284_nt!MiLocateWsle+c1
  BIOS Version                  A06
  BIOS Release Date             06/12/2009
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 545
  Baseboard Product             0N826N
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan  1 00:00:00.000 1969 (UTC - 0:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini061216-01.dmp]



3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jun  6 03:10:36.906 2016 (UTC - 4:00)**************************
intelppm.sys      Sun Apr 13 14:31:31 2008 (48025183)
Rtenicxp.sys      Thu Oct 30 09:14:20 2008 (4909B32C)
RtkHDAud.sys      Tue Nov  4 03:51:23 2008 (49100D0B)
point32.sys       Wed May 18 04:07:11 2011 (4DD37E2F)
SASKUTIL.SYS      Tue Jul 12 16:24:48 2011 (4E1CAD90)
SASDIFSV.SYS      Thu Jul 21 19:03:16 2011 (4E28B034)
aswRvrt.sys       Mon Apr 25 07:38:46 2016 (571E01C6)
aswMonFlt.sys     Mon Apr 25 07:38:53 2016 (571E01CD)
aswHwid.sys       Mon Apr 25 07:39:00 2016 (571E01D4)
aswRdr.sys        Mon Apr 25 07:39:02 2016 (571E01D6)
aswSnx.sys        Mon Apr 25 07:39:08 2016 (571E01DC)
aswKbd.sys        Mon Apr 25 07:39:27 2016 (571E01EF)
aswStmXP.sys      Mon Apr 25 07:41:29 2016 (571E0269)
aswVmm.sys        Mon Apr 25 07:58:35 2016 (571E066B)
aswSP.sys         Mon Apr 25 07:58:40 2016 (571E0670)

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Rtenicxp.sys
http://www.carrona.org/drivers/driver.php?id=RtkHDAud.sys
http://www.carrona.org/drivers/driver.php?id=point32.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV.SYS
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswStmXP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
 


Edited by usasma, 12 June 2016 - 06:04 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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