Hello, I have started having a problem with my computer whenever I try to print on my canon printer on my windows xp computer. I receive the following error:
"An exception occurred while trying to run C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\cnmsm9D.dll,StatusMonitorEntryPoint USB001;Canon MP620 series Printer;C:WINDOWS\System32\spool\DRIVERS\W32X86\3CNMCP90.DLL;3"
i also get a pop up that states: Run DLL as an APP has encountered a problem and needs to close. We are sorry for the inconvenience. The printer also stopped printing wirelessly, but I am not too concerned about that since I have it right next to my desktop.
All this started happening after I updated the drivers and software for the printer. I have tried to uninstall the drivers, and the printer multiple times without success to try and correct the problem. I have also tried to install the old drivers and I am still receiving the error message and cannot print wirelessly. I can print fine, but the error comes up every single time I try to print. I know canon printers are problematic, but it worked fine until I tried to upgrade the drivers and software. I have attached a print screen of the error. Any help anyone can provide will be greatly appreciated.