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USB mouse stops working randomly


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10 replies to this topic

#1 RekNepZ

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Posted 15 April 2016 - 06:07 PM

So I'm having an issue with a USB mouse. It works fine for a bit but, after a few hours or so, it suddenly stops. Before this, it also tends to freeze randomly for brief moments and the USB plug sound sometimes goes off with for apparent reason. The only way I've found to fix it is to restart the computer. Other USB devices seem to work fine and the malfunction might be related to computer temperature.

 

Is this something I can fix, or should I just buy a new mouse?



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#2 Beings

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Posted 16 April 2016 - 02:57 AM

What mouse is this? A gaming mouse or just a normal mouse? 

 

Also, have a look below the mouse to see if any lights appear. Try the mouse on another computer. 



#3 RekNepZ

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Posted 16 April 2016 - 03:40 PM

I think it's a normal mouse. Strangely, when the mouse fails the light stays on and device manager still finds it.



#4 Beings

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Posted 17 April 2016 - 08:23 AM

I believe that the mouse is losing power but holding enough for the LEDs to stay on. But this also can be a driver problem. Try rolling back the driver update in Device Manager or test the mouse on another computer. 



#5 FreeBooter

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Posted 17 April 2016 - 08:43 AM

Install latest version of mouse driver and turn off power management of the mouse. Open Device Manager by typing Devmgmt.msc from Device Manager expand "Mice and other pointing devices" double click your mouse brand name and from its properties sheet uncheck Allow the computer to turn off this device to save power check box from "Power Management" tab


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#6 RekNepZ

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Posted 17 April 2016 - 09:36 AM

There's no power management tab for the mouse and I don't have access to another computer right now. There also doesn't appear to be a "roll back driver" option.



#7 FreeBooter

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Posted 17 April 2016 - 10:43 AM

If it does not have a Power Management tab then mouse is not recognized as USB plug and play device. Visit mouse manufacturer website and if they have a driver for your mouse install it. You can also try reinstalling the mouse driver by uninstalling the mouse driver from Device Manager and soon as you plug mouse into USB port Windows O/S will reinstall the generic driver for your mouse.


Edited by FreeBooter, 17 April 2016 - 10:45 AM.

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#8 JohnC_21

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Posted 17 April 2016 - 10:46 AM

This page shows how to enable USB selective suspend. You want to make sure it is disabled.

 

http://www.howto-connect.com/windows-10-usb-selective-suspend/



#9 RekNepZ

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Posted 17 April 2016 - 10:48 AM

This page shows how to enable USB selective suspend. You want to make sure it is disabled.

 

http://www.howto-connect.com/windows-10-usb-selective-suspend/

I'll try that, and then FreeBooter's suggestion if it doesn't work.



#10 britechguy

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Posted 17 April 2016 - 11:00 AM

There has been no mention of the specific computer hardware involved, either, and that can be critically important.

 

I have a Dell Inspiron 1720 laptop that I bailed on Windows 10 simply because no compatible driver could be found for the ALPS Electric mousepad and using an external mouse, no matter the driver, resulted in behavior as described so far in this thread.

 

Not that I can be certain that it applies here, but it can be said with certainty that some older hardware will not be compatible with Windows 10.  Some have had luck in eventually finding drivers that work, others have not.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#11 dhjohns

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Posted 17 April 2016 - 02:16 PM

It is really difficult to troubleshoot this issue unless you plug the mouse in to another computer, or plug another mouse in to yours.  If the mouse is several years old, it could just be that the mouse is dying.  :(






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