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Windows 7 x64 Windows Explorer Explorer.exe Has Stopped Working


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#1 S0lari0

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Posted 15 April 2016 - 01:03 PM

Hi, running Windows 7 x64 SP1 notebook and have recently been getting 'Windows Explorer explorer.exe has stopped working' message more and more frequently, usually every few days now. The notebook hangs when the message comes up, screen blanks then explorer.exe restarts and I can continue working.

 

I'm wondering if this is a hardware/driver/software issue or something more nefarious. I've scanned with Avast, Malwarebytes and Hitman Pro with nothing found and I also followed a guide to check and remove registry entries from potentially corrupted shellex menus. I only removed one pertaining to 7-Zip and that was today so I probably won't know right away if this has any affect on the Windows Explorer crashing problem.

 

Any assistance is appreciated, thanks!



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#2 usasma

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Posted 16 April 2016 - 07:00 AM

Try this free software:  http://www.nirsoft.net/utils/shexview.html

Disable all non-Windows shell extensions, then reboot and see if that helps.

 

If it doesn't help, then let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 S0lari0

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Posted 16 April 2016 - 02:16 PM

Hi usasma, thanks for replying and your assistance.

 

I ran Shexview and disabled the following non-Windows shell extensions:

 

7-Zip
7-Zip
AMD Desktop Control Panel
Avast Antivirus
Avast Antivirus
ContextH Application
Intel® Common User Interface
iTunes
LastPass Toolbar
LibreOffice
LibreOffice
LibreOffice
LibreOffice
LibreOffice
Logitech SetPoint
Malwarebytes Anti-Malware
PowerISO Shell Dynamic Link Library
Recuva
WinSCP

 

Upon shutdown, I had the following:

 

(Waiting for) Task Host Window

 

Task Host is executing shutdown tasks and stopping tasks that are already running

 

I had to force restart but subsequent reboots have been fine and haven't experienced the explorer.exe stopping issue yet but it's only been a few hours and usually only appears every few days.

 

I have yet to run the BSOD analysis...

 

Thanks again for your assistance.


Edited by S0lari0, 16 April 2016 - 02:17 PM.





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