I was having trouble downloading transactions from my Credit Union with Quicken. I called the bank, as this is a new account, but I had successfully downloaded two separate accounts once. The girl was obviously just trying to help and must have done a google search. She told me to call a Quicken Expert and actually transferred the call, but gave me the number to write down, in case the connection failed. A technician who did not speak fluent English asked to share my screen so he could see what is going on. He asked a bunch of questions about the program and I pointed out the One Step Summaries showing that it connected but there were no new transactions and there were. He then proceeded to do a DOS command c:\windows\system32\cmd.exe-tree. At the end of this long series it said koobface was found in network. Scared the bejesus out of me about this dangerous worm and how fast it could destroy everything. Forwarded me to a "senior" tech for repair, who reiterated about the seriousness (in a little better English than the first guy). As soon as he said he would fix my PC for $169.99, I said "Hold on....how are you associated with *******credit union?" He exited all the notepad notes that he had open and the command prompt box disappeared, as well. I tried to duplicate the line, but it kept coming up an error with the "-tree". I tried spaces and still error. When I typed it in with just a space after the cmd.exe and a \ at the end, it worked and I sure didn't see anything about koobface. I have run malwarebytes and MSE (both updated) and nothing found. I also did AdWare. How am I to be sure it isn't in there? How the heck could he make the "koobface found in the network" come up about 6 times at the end of the DOS report?
I did a Google search for that wretched telephone number an a whole bunch of URL's came up. 800-406-3148 All were NOT quicken. Beware.
Any assistance will be much appreciated.