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Please help, I suspect that I may be infected.


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19 replies to this topic

#1 cook2465

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Posted 13 April 2016 - 09:35 PM

I do not know if I am infected.  Several days ago my PC - running Windows 10 had an update.  I have been away so havent' signed onto my computer.  Yesterday when I went to sign on, after typing in my password to access my limited user account (not admin) it seems to be hung up on the welcome screen as if it is loading and loading and....

 

I am able to sign on to my admin account but it seems slow.  Please advise the best course of action.  I have not visited any questionable sights so I do not know how this could have happened and would like to know if that is the problem and if not, where I can go to get help diagnosing the issue as to why I cannot sign in to my user account.

 

Thank you so very much!



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#2 Broni

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Posted 14 April 2016 - 09:49 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 cook2465

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Posted 15 April 2016 - 07:37 AM

Security Check notepad:

 

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 60  
 Java version 32-bit out of Date!
 Adobe Flash Player     21.0.0.213  
 Adobe Reader XI  
 Mozilla Firefox (45.0.1)
 Google Chrome (49.0.2623.110)
 Google Chrome (49.0.2623.112)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Common Files Microsoft Shared Microsoft Online Services smss.exe -?-
 Common Files Microsoft Shared Microsoft Online Services csrss.exe -?-
 Common Files Microsoft Shared Microsoft Online Services wininit.exe -?-
 Common Files Microsoft Shared Microsoft Online Services services.exe -?-
 Common Files Microsoft Shared Microsoft Online Services audiodg.exe -?-
 Common Files Microsoft Shared Microsoft Online Services MSOIDSVC.EXE
 Common Files Microsoft Shared Microsoft Online Services MSOIDSvcm.exe
 Common Files Microsoft Shared Microsoft Online Services csrss.exe -?-
 Common Files Microsoft Shared Microsoft Online Services  -?-
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast afwServ.exe  
 AVAST Software Avast avastui.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 



#4 cook2465

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Posted 15 April 2016 - 07:40 AM

Farbar:

 

Farbar Service Scanner Version: 27-01-2016
Ran by Cook (administrator) on 15-04-2016 at 08:39:01
Running from "C:\Users\Cook\Downloads"
Microsoft Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Security Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#5 cook2465

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Posted 15 April 2016 - 07:42 AM

MiniTooxBox:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Cook (administrator) on 15-04-2016 at 08:41:41
Running from "C:\Users\Cook\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: MS-7680 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
========================= IP Configuration: ================================

Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30) = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Cook-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : hsd1.mi.comcast.net
   Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 8C-89-A5-89-89-25
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:404:cc00:d41e:a811:c8e5:dc9f:5473(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:404:cc00:d41e:2177:4479:3920:aa71(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:404:cc00:d41e:514d:ac6c:d0c7:c6ef(Deprecated)
   Link-local IPv6 Address . . . . . : fe80::a811:c8e5:dc9f:5473%2(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.131(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 14, 2016 8:46:28 PM
   Lease Expires . . . . . . . . . . : Saturday, April 16, 2016 8:21:04 AM
   Default Gateway . . . . . . . . . : fe80::9610:3eff:fe84:c191%2
                                       192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 244091301
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-B8-A7-D3-8C-89-A5-89-89-25
   DNS Servers . . . . . . . . . . . : 2601:404:cc00:d41e:9610:3eff:fe84:c191
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       hsd1.mi.comcast.net
Server:  UnKnown
Address:  2601:404:cc00:d41e:9610:3eff:fe84:c191

Name:    google.com
Addresses:  2607:f8b0:4009:80a::200e
      216.58.216.78


Pinging google.com [2607:f8b0:4009:80a::200e] with 32 bytes of data:
Reply from 2607:f8b0:4009:80a::200e: time=36ms
Reply from 2607:f8b0:4009:80a::200e: time=24ms

Ping statistics for 2607:f8b0:4009:80a::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 36ms, Average = 30ms
Server:  UnKnown
Address:  2601:404:cc00:d41e:9610:3eff:fe84:c191

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
      2001:4998:44:204::a7
      2001:4998:c:a06::2:4008
      206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:
Reply from 2001:4998:58:c02::a9: time=41ms
Reply from 2001:4998:58:c02::a9: time=41ms

Ping statistics for 2001:4998:58:c02::a9:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 41ms, Average = 41ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  2...8c 89 a5 89 89 25 ......Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.131     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.131    276
    192.168.1.131  255.255.255.255         On-link     192.168.1.131    276
    192.168.1.255  255.255.255.255         On-link     192.168.1.131    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.131    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.131    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  2    276 ::/0                     fe80::9610:3eff:fe84:c191
  1    306 ::1/128                  On-link
  2    276 2601:404:cc00:d41e::/64  On-link
  2     36 2601:404:cc00:d41e::/64  fe80::9610:3eff:fe84:c191
  2    276 2601:404:cc00:d41e:2177:4479:3920:aa71/128
                                    On-link
  2    276 2601:404:cc00:d41e:514d:ac6c:d0c7:c6ef/128
                                    On-link
  2    276 2601:404:cc00:d41e:a811:c8e5:dc9f:5473/128
                                    On-link
  2    276 fe80::/64                On-link
  2    276 fe80::a811:c8e5:dc9f:5473/128
                                    On-link
  1    306 ff00::/8                 On-link
  2    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [306528] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [364384] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/15/2016 12:15:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1125

Error: (04/15/2016 12:15:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1125

Error: (04/15/2016 12:15:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/15/2016 12:14:58 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: Cook-PC)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/14/2016 04:40:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9609

Error: (04/14/2016 04:40:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9609

Error: (04/14/2016 04:40:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/14/2016 04:40:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8469

Error: (04/14/2016 04:40:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8469

Error: (04/14/2016 04:40:45 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (04/15/2016 12:15:05 AM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 5

Error: (04/15/2016 12:14:58 AM) (Source: DCOM) (User: Cook-PC)
Description: CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca

Error: (04/15/2016 12:14:57 AM) (Source: Service Control Manager) (User: )
Description: The User Data Access_Session2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (04/15/2016 12:14:57 AM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_Session2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (04/15/2016 12:14:57 AM) (Source: Service Control Manager) (User: )
Description: The Contact Data_Session2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (04/15/2016 12:14:57 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_Session2 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (04/14/2016 10:24:34 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Upgrade to Windows 10 Pro, version 1511, 10586.

Error: (04/14/2016 04:40:50 AM) (Source: Microsoft-Windows-Kernel-Power) (User: )
Description: 5

Error: (04/14/2016 04:40:41 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (04/14/2016 04:40:32 AM) (Source: DCOM) (User: Cook-PC)
Description: CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca


Microsoft Office Sessions:
=========================
Error: (01/22/2016 08:31:50 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 71 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (01/22/2016 08:28:51 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6741.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 58208 seconds with 1380 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2016-04-13 09:05:14.668
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:05:14.621
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:05:14.576
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:05:14.502
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:05:14.462
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:05:14.421
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\MSDATASRC\7.0.3300.0__b03f5f7f11d50a3a\MSDATASRC.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:05:13.544
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:05:13.304
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\stdole\7.0.3300.0__b03f5f7f11d50a3a\stdole.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:00:12.949
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\Microsoft.StdFormat\7.0.3300.0__b03f5f7f11d50a3a\Microsoft.StdFormat.dll that did not meet the Microsoft signing level requirements.

  Date: 2016-04-13 09:00:12.901
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe) attempted to load \Device\HarddiskVolume2\Windows\assembly\GAC\ADODB\7.0.3300.0__b03f5f7f11d50a3a\ADODB.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 21.0.0.213 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C6579A65-9CAE-4B31-8B6B-3306E0630A66}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.0.15.16 - Atheros Communications Inc.)
Avast Internet Security (HKLM-x32\...\Avast) (Version: 11.1.2253 - AVAST Software)
BattleBlock Theater (HKLM-x32\...\Steam App 238460) (Version:  - The Behemoth)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Counter-Strike: Global Offensive (HKLM-x32\...\Steam App 730) (Version:  - Valve)
Crown Money Map™ Financial Software 2007 (HKLM-x32\...\Crown Money Map™ Financial Software 2007) (Version:  - Drake Software)
Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)
DARK SOULS™ II (HKLM-x32\...\Steam App 236430) (Version:  - FromSoftware, Inc)
Fallout 3 (HKLM-x32\...\Steam App 22300) (Version:  - Bethesda Game Studios)
Fallout 4 (HKLM-x32\...\Steam App 377160) (Version:  - Bethesda Game Studios)
Fallout: New Vegas (HKLM-x32\...\Steam App 22380) (Version:  - Obsidian Entertainment)
GIMP 2.8.16 (HKLM\...\GIMP-2_is1) (Version: 2.8.16 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Guild Wars 2 (HKLM-x32\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
Insurgency (HKLM-x32\...\Steam App 222880) (Version:  - New World Interactive)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2867 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{59E4543A-D49D-4489-B445-473D763C79AF}) (Version: 2.0.672.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Online Services Sign-in Assistant (HKLM\...\{46E637E2-AC34-4B45-B5DF-D20903A3DB61}) (Version: 7.250.4303.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mount & Blade: Warband (HKLM-x32\...\Steam App 48700) (Version:  - TaleWorlds Entertainment)
Mozilla Firefox 45.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 45.0.1 (x86 en-US)) (Version: 45.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 45.0.1.5918 - Mozilla)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.259 - Google, Inc.)
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.36 - VIA Technologies, Inc.) Hidden
Popcorn Time Offical version 0.8.0.2 (HKLM-x32\...\{8F38178C-CFE2-476C-9DC8-F4203C2395FF}_is1) (Version: 0.8.0.2 - Popcorn Time Offical)
Quicken 2015 (HKLM-x32\...\{00C2D443-43D9-4550-ABEA-318288E23E57}) (Version: 24.1.8.1 - Intuit)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
SafeZone Stable 1.48.2066.44 (HKLM-x32\...\SafeZone 1.48.2066.44) (Version: 1.48.2066.44 - Avast Software) Hidden
Sid Meier's Civilization V (HKLM-x32\...\Steam App 8930) (Version:  - 2K Games, Inc.)
Skype™ 7.7 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.7.103 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
System Requirements Lab Detection (HKLM-x32\...\{78C39572-24F1-45FF-996A-04E1740CE78F}) (Version: 6.1.6.0 - Husdawg, LLC)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.47484 - TeamViewer)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - Re-Logic)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Long Dark (HKLM-x32\...\Steam App 305620) (Version:  - Hinterland Studio Inc.)
Total War: SHOGUN 2 (HKLM-x32\...\Steam App 34330) (Version:  - The Creative Assembly)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.36 - VIA Technologies, Inc.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Wacom Tablet (HKLM\...\Wacom Tablet Driver) (Version: 6.3.15-3 - Wacom Technology Corp.)
WebTablet FB Plugin 32 bit (HKLM-x32\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
WebTablet FB Plugin 64 bit (HKLM\...\Wacom WebTabletPlugin for Internet Explorer and Netscape) (Version: 2.1.0.7 - Wacom Technology Corp.)
XCOM: Enemy Unknown (HKLM-x32\...\Steam App 200510) (Version:  - Firaxis Games)
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version:  - Yahoo Inc.)
YNAB 4 version 4.3.729 (HKLM-x32\...\com.ynab.YNAB4.LiveCaptive_is1) (Version: 4.3.729 - YouNeedABudget.com)

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 8103.94 MB
Available physical RAM: 5715.09 MB
Total Virtual: 8615.94 MB
Available Virtual: 6014.36 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.22 GB) (Free:223.4 GB) NTFS
2 Drive d: (MR_HOLMES) (CDROM) (Total:5.29 GB) (Free:0 GB) UDF
3 Drive e: (External HD) (Fixed) (Total:931.51 GB) (Free:790.92 GB) NTFS

========================= Users: ========================================

User accounts for \\COOK-PC

Administrator            Cook                     DefaultAccount           
Guest                    Kids                     Mary                     

========================= Restore Points ==================================

30-03-2016 13:23:12 Avast Cleanup
04-04-2016 12:07:18 Avast Cleanup
10-04-2016 16:00:41 Avast Cleanup

**** End of log ****
 



#6 cook2465

cook2465
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:01 PM

Posted 15 April 2016 - 08:24 AM

MBAM:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/15/2016
Scan Time: 8:46 AM
Logfile: scan log 4-15-16-930am.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.04.15.03
Rootkit Database: v2016.04.09.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Cook

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 544263
Time Elapsed: 34 min, 15 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#7 cook2465

cook2465
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:01 PM

Posted 15 April 2016 - 03:23 PM

MBAR Log:

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org

Database version:
  main:    v2016.04.15.03
  rootkit: v2016.04.09.01

Windows 10 x64 NTFS
Internet Explorer 11.0.10240.16766
Cook :: COOK-PC [administrator]

4/15/2016 9:26:49 AM
mbar-log-2016-04-15 (09-26-49).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 545219
Time elapsed: 57 minute(s), 16 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 


MBAR System-log:

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001

© Malwarebytes Corporation 2011-2012

OS version: 10.0.9200 Windows 10 x64

Account is Administrative

Internet Explorer version: 11.0.10240.16766

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, E:\ DRIVE_FIXED
CPU speed: 3.293000 GHz
Memory total: 8497594368, free: 5714305024

Downloaded database version: v2016.04.15.03
Downloaded database version: v2016.04.09.01
Downloaded database version: v2016.04.12.01
=======================================
Initializing...
Driver version: 0.3.0.4
------------ Kernel report ------------
     04/15/2016 09:26:13
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kd.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\System32\drivers\werkernel.sys
\SystemRoot\System32\drivers\CLFS.SYS
\SystemRoot\System32\drivers\tm.sys
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\BOOTVID.dll
\SystemRoot\System32\drivers\cmimcext.sys
\SystemRoot\System32\drivers\ntosext.sys
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\msrpc.sys
\SystemRoot\System32\drivers\FLTMGR.SYS
\SystemRoot\System32\drivers\ksecdd.sys
\SystemRoot\System32\drivers\clipsp.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\System32\Drivers\acpiex.sys
\SystemRoot\System32\Drivers\WppRecorder.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\ACPI.sys
\SystemRoot\System32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\WindowsTrustedRT.sys
\SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\drivers\msisadrv.sys
\SystemRoot\System32\drivers\pci.sys
\SystemRoot\System32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\pdc.sys
\SystemRoot\system32\drivers\CEA.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\System32\drivers\spaceport.sys
\SystemRoot\System32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\pciide.sys
\SystemRoot\System32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\System32\drivers\atapi.sys
\SystemRoot\System32\drivers\ataport.SYS
\SystemRoot\System32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Wof.sys
\SystemRoot\System32\Drivers\NTFS.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\drivers\wfplwfs.sys
\SystemRoot\System32\Drivers\aswVmm.sys
\SystemRoot\System32\Drivers\aswRvrt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\System32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\disk.sys
\SystemRoot\System32\drivers\CLASSPNP.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\drivers\cdrom.sys
\SystemRoot\system32\drivers\aswSP.sys
\SystemRoot\system32\drivers\aswSnx.sys
\SystemRoot\system32\drivers\filecrypt.sys
\SystemRoot\system32\drivers\tbs.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\drivers\aswKbd.sys
\SystemRoot\System32\drivers\BasicDisplay.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\BasicRender.sys
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\aswRdr2.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\drivers\vwififlt.sys
\SystemRoot\System32\drivers\pacer.sys
\SystemRoot\system32\drivers\aswNetSec.sys
\SystemRoot\system32\drivers\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\drivers\npsvctrig.sys
\SystemRoot\System32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\gpuenergydrv.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\ahcache.sys
\SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_98334ba6e76853ba\CompositeBus.sys
\SystemRoot\System32\drivers\kdnic.sys
\SystemRoot\System32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\HECIx64.sys
\SystemRoot\System32\drivers\usbehci.sys
\SystemRoot\System32\drivers\USBPORT.SYS
\SystemRoot\System32\drivers\HDAudBus.sys
\SystemRoot\System32\drivers\portcls.sys
\SystemRoot\System32\drivers\drmk.sys
\SystemRoot\System32\drivers\ks.sys
\SystemRoot\System32\drivers\L1C63x64.sys
\SystemRoot\System32\drivers\serial.sys
\SystemRoot\System32\drivers\serenum.sys
\SystemRoot\System32\drivers\parport.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\System32\drivers\intelppm.sys
\SystemRoot\System32\drivers\NdisVirtualBus.sys
\SystemRoot\System32\DriverStore\FileRepository\swenum.inf_amd64_2a699e44676b7781\swenum.sys
\SystemRoot\System32\drivers\rdpbus.sys
\SystemRoot\System32\drivers\usbhub.sys
\SystemRoot\System32\drivers\USBD.SYS
\SystemRoot\system32\drivers\viahduaa.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\drivers\usbccgp.sys
\SystemRoot\System32\drivers\hidusb.sys
\SystemRoot\System32\drivers\HIDCLASS.SYS
\SystemRoot\System32\drivers\HIDPARSE.SYS
\SystemRoot\System32\drivers\kbdhid.sys
\SystemRoot\System32\drivers\kbdclass.sys
\SystemRoot\System32\drivers\mouhid.sys
\SystemRoot\System32\drivers\mouclass.sys
\SystemRoot\System32\drivers\USBSTOR.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\win32kfull.sys
\SystemRoot\System32\win32kbase.sys
\SystemRoot\system32\DRIVERS\udfs.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\System32\drivers\dxgmms2.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\storqosflt.sys
\SystemRoot\system32\drivers\aswMonFlt.sys
\SystemRoot\System32\drivers\monitor.sys
\SystemRoot\System32\drivers\usbprint.sys
\SystemRoot\system32\DRIVERS\dot4usb.sys
\SystemRoot\system32\DRIVERS\Dot4.sys
\SystemRoot\System32\drivers\Dot4Prt.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\drivers\WpdUpFltr.sys
\SystemRoot\system32\drivers\mslldp.sys
\SystemRoot\system32\drivers\aswStm.sys
\SystemRoot\system32\drivers\lltdio.sys
\SystemRoot\system32\drivers\ndisuio.sys
\SystemRoot\system32\drivers\rspndr.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\drivers\mmcss.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\drivers\aswHwid.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\system32\drivers\mqac.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\drivers\Ndu.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\drivers\condrv.sys
\SystemRoot\System32\drivers\rdpvideominiport.sys
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\drivers\umpass.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
----------- End -----------
Done!

Scan started
Database versions:
  main:    v2016.04.15.03
  rootkit: v2016.04.09.01

<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffe00135a65610, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe00135a64040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe00135a65610, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xffffe00135913520, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xffffe0013590f060, DeviceName: \Device\Ide\IdeDeviceP2T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 422B6960

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition is bootable
    Partition file system is NTFS

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 975642624
    Partition is not bootable
    Partition file system is NTFS

    Partition 2 type is Other (0x27)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 975849472  Numsec = 921600
    Partition is not bootable
    Partition file system is NTFS

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xffffe00136afe610, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe00136b7d680, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe00136afe610, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
DevicePointer: 0xffffe00136a8d680, DeviceName: \Device\00000037\, DriverName: \Driver\USBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 205DD

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2048  Numsec = 1953521664
    Partition is not bootable
    Partition file system is NTFS

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable

Disk Size: 1000204886016 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xffffe00136fad060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xffffe00136fadb10, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xffffe00136fad060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\disk\
DevicePointer: 0xffffe00136fb1720, DeviceName: \Device\00000040\, DriverName: \Driver\USBSTOR\
------------ End ----------
File "C:\ProgramData\AVAST Software\Avast\log\SpamEngine.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\AvastUI.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\Cleanup.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\CommChannel.Protocol.log" is compressed (flags = 1)
File "C:\ProgramData\AVAST Software\Avast\log\event_manager.log" is compressed (flags = 1)
File "C:\Users\Cook\AppData\Local\Comms\UnistoreDB\store.vol" is sparse (flags = 32768)
File "C:\Windows\System32\config\systemprofile\AppData\Local\DataSharing\Storage\DSTokenDB2.dat" is sparse (flags = 32768)
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-206848-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-975849472-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-1-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removal finished
 



#8 cook2465

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Posted 15 April 2016 - 03:28 PM

OK!  This is the last log you requested.  Did all of these tools scan the full computer or only this user account?  I've run all of these off the admin account since I cannot log into my limited user account.  Thanks for all your help.  Looking forward to the next steps!

 

Rkill Log:

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 04/15/2016 04:26:10 PM in x64 mode.
Windows Version: Windows 10 Pro

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Users\Cook\Downloads\SecurityCheck.exe (PID: 1108) [UP-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * swenum => \SystemRoot\System32\DriverStore\FileRepository\swenum.inf_amd64_2a699e44676b7781\swenum.sys [Incorrect ImagePath]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 04/15/2016 04:26:25 PM
Execution time: 0 hours(s), 0 minute(s), and 14 seconds(s)
 



#9 Broni

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Posted 15 April 2016 - 05:33 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


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#10 cook2465

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Posted 15 April 2016 - 07:06 PM

AdwrCleaner:

 

# AdwCleaner v5.111 - Logfile created 15/04/2016 at 20:01:38
# Updated 14/04/2016 by Xplode
# Database : 2016-04-15.1 [Server]
# Operating system : Windows 10 Pro  (X64)
# Username : Cook - COOK-PC
# Running from : C:\Users\Cook\Downloads\adwcleaner_5.111.exe
# Option : Clean
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\avg web tuneup
[-] Folder Deleted : C:\ProgramData\AVG Security Toolbar
[#] Folder Deleted : C:\ProgramData\Application Data\AVG Security Toolbar
[-] Folder Deleted : C:\Users\Cook\AppData\Local\YSearchUtil
[-] Folder Deleted : C:\WINDOWS\SysWOW64\config\systemprofile\AppData\Local\YSearchUtil

***** [ Files ] *****

[-] File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\wtu-secure-search.xml
[-] File Deleted : C:\Users\Kids\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Play Games Online.url

***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKCU\Software\OMX_Media
[-] Key Deleted : HKLM\SOFTWARE\SmartPCFixer
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet
[-] Key Deleted : [x64] HKLM\SOFTWARE\SmartPCFixer

***** [ Web browsers ] *****

[-] [C:\Users\Cook\AppData\Roaming\Mozilla\Firefox\Profiles\9v23ehym.default\prefs.js] Deleted : user_pref("browser.search.hiddenOneOffs", "Yahoo,Google,Amazon.com,AVG Secure Search,DuckDuckGo,eBay,Twitter,Wikipedia (en)");

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [1818 bytes] - [15/04/2016 20:01:38]
C:\AdwCleaner\AdwCleaner[S1].txt - [1962 bytes] - [15/04/2016 19:59:41]
C:\AdwCleaner\AdwCleaner[S2].txt - [1963 bytes] - [15/04/2016 20:00:27]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2037 bytes] ##########
 



#11 cook2465

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Posted 15 April 2016 - 09:48 PM

JRT:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.4 (03.14.2016)
Operating System: Windows 10 Pro x64
Ran by Cook (Administrator) on Fri 04/15/2016 at 20:09:04.22
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 1

Successfully deleted: C:\Users\Cook\AppData\Roaming\Mozilla\Firefox\Profiles\9v23ehym.default\extensions\bingsearch.full@microsoft.com\search.xml (File)



Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 04/15/2016 at 20:11:57.88
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#12 cook2465

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Posted 16 April 2016 - 07:28 AM

sophos virus removal:  no threats found.



#13 Broni

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Posted 16 April 2016 - 12:50 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

===============================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


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#14 cook2465

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Posted 17 April 2016 - 12:29 AM

Thank you for your help.  Am I to assume that you didn't find anything dirty on my computer since you said that it was all clean?

 

I have downloaded and 'filed' for easy access all the 'housekeeping' programs you suggested.  I will attempt to log onto my user account.  If it still doesn't load, what would your next steps be? 



#15 cook2465

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Posted 17 April 2016 - 12:31 AM

I cannot load FileHippo. I have tried several times and I get a warning from avast and the download is listed as failed.  Do you have any suggestions or is this not a necessary step to use on a regular basis? 






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