OS - Windows 10 (64 Bit)
RAM - 8gb
CPU - Intel Core i5 3.3Ghz
Vid Card - Nvidia GeForce GTX 570
Yesterday I had deleted a Word document by mistake, so I used System Restore to try and get it back. System Restore told me NOT to turn off the PC whilst it was running, and next thing I know after it got halfway through my PC blue screened and I had to restart.
Now every time I load up the PC it does the following...
It loads up to the Windows 10 icon > After a few seconds it says 'Your PC ran into a problem and needs to restart' with the error code 0xc000021a > It then restarts itself but THIS time it tries to start Windows Automatic Repair instead > It then says 'Automatic Repair couldn't repair your PC', and gives me the option to click Restart or Advanced Options. This is where I'm having the most trouble, as the mouse and keyboard don't seem to be working at all on this screen so I can't even click any of the options. It's like the screen has frozen/crashed > The only way off this is to then force a restart using the power button on the PC.
The above just keeps carrying on in a loop every time I turn on the PC now. I still have access to the BIOS where my mouse and keyboard DO work, so perhaps I can fix it from there, but I've no idea what to do. It's EXTREMELY important that I don't lose the data on this PC, and that I can have access back to it as soon as possible, as I work from home and am currently losing money because of this.
I would massively appreciate any help I can get with this, thank you!
Edited by hamluis, 13 April 2016 - 02:57 PM.
Moved from Crashes/BSODs to W10 Support - Hamluis.