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screen is frozen, warning of suspicious activity


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5 replies to this topic

#1 Mrmnms

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Posted 13 April 2016 - 11:55 AM

I need help.My screen is locked. I know this us bogus it tells me not to shut of computer.Message is :
Please contact Microsoft Support for immediate help:
(844)311-8178
Place contact Technical Support and have your computer Id (1202) ready

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#2 loki2007

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Posted 13 April 2016 - 12:43 PM

Greetings Mrmnms! and :welcome:  to BleepingComputer, my name is loki and I will be helping you today.

  • Please follow my directions exactly as they are posted and in the order they are posted so that I can best help you. If you do not understand something please don't hesitate to let me know with a reply to this thread.
  • Please do not run any other scans or tools or install any new programs while I am helping you, as doing so might confuse me and slow down the cleaning process while I'm trying to help fix your computer.
  • Please backup all important files that cannot be replaced if possible. Fixes sometimes do not go as planned and losing important files can be a painful experience.
  • If I do not respond to your post within 48 hours please send me a PM.

Lets get started :thumbup2:

 

Could you please be more specific about your "screen" being locked? Is it your browser screen that is locked? If you press Ctrl + Alt + Delete can you access your task manager and close the locked screen?


 
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#3 Mrmnms

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Posted 13 April 2016 - 09:24 PM

The browser screen was locked. No keys worked. I remembered having a similar issue with my daughters laptop a couple years ago. It seemed like just the screen page was hijacked. I turned off the computer. Unplugged the power supply. Restarted the computer and deleted my browsing history and saved cookies. So far so good. I will be updating my anti virus software tomorrow.

#4 loki2007

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Posted 14 April 2016 - 06:58 AM

Glad you got the screen unlocked and your computer back working  :thumbup2:  Would you mind running a scan with FRST so that we can make sure there isn't anything on your system that might not be found running your antivirus software? Please follow the directions below to download and run a scan with FRST and please copy and paste the results from both files into your next reply.
 
Step 1:
 
Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right-click FRST then click "Run as administrator" (XP users: click run after receipt of Windows Security Warning - Open File).
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce a log called FRST.txt in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.

Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also copy and paste that, along with the FRST.txt into your next reply.

 

Let me know if you have any questions or issues with the instructions above. Thanks,

 

loki


 
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#5 loki2007

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Posted 17 April 2016 - 07:05 AM

Hi Mrmnms,

 

It's been 3 days since your last post, are you still in need of some help? If so, please follow my instructions above. If you are no longer having any issues please let me know so we can close this topic. Thanks,

 

loki

 


 
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#6 thcbytes

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Posted 19 April 2016 - 08:53 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
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