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Posted 13 April 2016 - 11:55 AM
Posted 13 April 2016 - 12:43 PM
Greetings Mrmnms! and to BleepingComputer, my name is loki and I will be helping you today.
Lets get started
Could you please be more specific about your "screen" being locked? Is it your browser screen that is locked? If you press Ctrl + Alt + Delete can you access your task manager and close the locked screen?
Posted 13 April 2016 - 09:24 PM
Posted 14 April 2016 - 06:58 AM
Glad you got the screen unlocked and your computer back working Would you mind running a scan with FRST so that we can make sure there isn't anything on your system that might not be found running your antivirus software? Please follow the directions below to download and run a scan with FRST and please copy and paste the results from both files into your next reply.
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Note 2: The first time the tool is run it generates another log (Addition.txt - also located in the same directory the tool was run from). Please also copy and paste that, along with the FRST.txt into your next reply.
Let me know if you have any questions or issues with the instructions above. Thanks,
Posted 17 April 2016 - 07:05 AM
It's been 3 days since your last post, are you still in need of some help? If so, please follow my instructions above. If you are no longer having any issues please let me know so we can close this topic. Thanks,
Posted 19 April 2016 - 08:53 AM
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