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Computer Runs Slow And Freezes


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#1 joebeaven

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Posted 12 April 2016 - 05:26 AM

Hi,

 

I have a self-built computer which I put together about 8 months ago. Here are the components:

 

PSU - XFX TS 550W 80+ Gold Certified ATX

CPU - Intel Core i7 i7-4790K CPU (Quad Core 4GHz, Socket H3 LGA-1150) 

Motherboard - MSI Z97 PC MATE ATX LGA1150 

Memory - Team Vulcan 8GB (2 x 4GB) DDR3-1600

Graphics Card - Gigabyte GeForce GTX 750 Ti 2GB WINDFORCE

Case - NZXT Source 210 Elite (Black) ATX Mid Tower Case 

Wireless LAN Card - TP-Link TL-WN851ND 300Mbps Wireless N PCI Adapter

Optical Drive - Sony AD-7240S-0B 24x Internal DVDRWRAM SATA Black Bare

Hard Drive 1 - 1TB Western Digital Caviar Black

Hard Drive 2 - 3TB Western Digital Caviar Green

Hard Drive 3 - 2TB Seagate Barracuda

USB 3.0 Expansion Card - Inateck Superspeed 4 Ports PCI-E to USB 3.0

Monitor - Cibox LW1922C

Router - Technicolor TG582n

 

The last few months I've started having problems with it being slow for certain operations (e.g. when I right click a file it can take 10-20 seconds for the menu to appear; it can take a while for files files to open after double clicking them, especially PDFs which can take up to a minute; when typing in Google Chrome, there can be a lag of a few seconds before the text appears and I quite often get "not responding" for a few seconds.) Also, my computer freezes every two or three days on average and I have to restart.

 

I'm careful to take care of the computer, running antivirus and malware scans every week and clearing out redundant files. I even opened the case and cleaned out the dust a couple of weeks ago, but nothing seems to help. I never use registry cleaners or defraggers.

 

Please can someone suggest what I might be able to do to speed up the computer and stop crashes?

 

Thank you,

Joe



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#2 DavisMcCarn

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Posted 12 April 2016 - 06:49 AM

Get the trial of the Pro version at http://www.hdtune.com Install it and run it. Look on the Health tab for each of your hard disk drives. If the value in the Data column for (05) Reallocated sector count or (C5) Pending (yada) is not zero, that drive is failing and long, inexplicable pauses is one of the common symptoms.
If that isn't it, have you tried CCleaner to dump the trash?
Computer dinosaur, servicing PC's since 1976

#3 joebeaven

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Posted 12 April 2016 - 08:49 AM

I'm not sure how to read the Health data table, so I've attached it. I've also just checked with Speccy and that reported that my hard drives were all fine.

Attached Files


Edited by joebeaven, 12 April 2016 - 08:50 AM.


#4 DavisMcCarn

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Posted 12 April 2016 - 02:26 PM

You said you have 3 drives and need to check all three. Your picture for that drive shows 0 on (05)and (C5) which is what I said to check. Use the down arrow at the top to check the other two!
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#5 joebeaven

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Posted 13 April 2016 - 05:12 AM

The down arrow just minimizes to tray. I can't see any way to display health data on any other drives.



#6 DavisMcCarn

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Posted 13 April 2016 - 05:45 AM

In HDTune, just below the File and Help menus, is the box with the drive it is giving you the info on. At the right side of that box is a down arrow if you have multiple drives so you can change which drive you're inspecting.
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#7 joebeaven

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Posted 13 April 2016 - 12:22 PM

Sorry about that. I've got it now. All the values for 05 and C5 are 0 for all the drives.



#8 DavisMcCarn

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Posted 13 April 2016 - 05:25 PM

Well, next you ought to run ADWCleaner and then CCleaner.
http://www.bleepingcomputer.com/download/adwcleaner/
https://www.piriform.com/ccleaner/download
The first will clobber bunches of bad guys, the second dumps the trash.
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#9 hamluis

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Posted 13 April 2016 - 07:20 PM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#10 joebeaven

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Posted 14 April 2016 - 01:27 PM

I ran ADWCleaner and CCleaner which cleared out some junk.

 

Here's my Speccy snapshot: http://speccy.piriform.com/results/lU1eHTdP4Ee6CU43o5BVEIw

 

Here are the MiniToolBox results:

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Joe (administrator) on 14-04-2016 at 19:20:41
Running from "C:\Users\Joe\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: MS-7850 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/14/2016 07:19:30 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 6708.  Message ID: [0x2509].
 
Error: (04/14/2016 07:17:24 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8356.  Message ID: [0x2509].
 
Error: (04/14/2016 07:11:48 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8208.  Message ID: [0x2509].
 
Error: (04/14/2016 07:09:58 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 6152.  Message ID: [0x2509].
 
Error: (04/14/2016 07:07:40 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 2624.  Message ID: [0x2509].
 
Error: (04/14/2016 07:05:27 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 5776.  Message ID: [0x2509].
 
Error: (04/14/2016 07:03:43 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 6596.  Message ID: [0x2509].
 
Error: (04/14/2016 07:01:37 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8936.  Message ID: [0x2509].
 
Error: (04/14/2016 06:59:37 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8852.  Message ID: [0x2509].
 
Error: (04/14/2016 06:57:35 PM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 1056.  Message ID: [0x2509].
 
System errors:
=============
Error: (04/14/2016 03:52:23 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (04/14/2016 03:43:36 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: %%1056
 
Error: (04/14/2016 03:43:06 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (04/14/2016 03:43:00 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (04/14/2016 03:43:00 PM) (Source: Service Control Manager) (User: )
Description: The BOT4Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/14/2016 03:43:00 PM) (Source: Service Control Manager) (User: )
Description: The Windows Connectivity Manager for Gramblr service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 500 milliseconds: Restart the service.
 
Error: (04/14/2016 03:43:00 PM) (Source: Service Control Manager) (User: )
Description: The Skype Click to Call PNR Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/14/2016 03:43:00 PM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (04/14/2016 03:43:00 PM) (Source: Service Control Manager) (User: )
Description: The Skype Click to Call Updater service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/14/2016 03:43:00 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly.  It has done this 1 time(s).
 
Microsoft Office Sessions:
=========================
Error: (04/14/2016 07:19:30 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 6708.  Message ID: [0x2509].
 
Error: (04/14/2016 07:17:24 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8356.  Message ID: [0x2509].
 
Error: (04/14/2016 07:11:48 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8208.  Message ID: [0x2509].
 
Error: (04/14/2016 07:09:58 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 6152.  Message ID: [0x2509].
 
Error: (04/14/2016 07:07:40 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 2624.  Message ID: [0x2509].
 
Error: (04/14/2016 07:05:27 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 5776.  Message ID: [0x2509].
 
Error: (04/14/2016 07:03:43 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 6596.  Message ID: [0x2509].
 
Error: (04/14/2016 07:01:37 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8936.  Message ID: [0x2509].
 
Error: (04/14/2016 06:59:37 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 8852.  Message ID: [0x2509].
 
Error: (04/14/2016 06:57:35 PM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 4.0.30319.0 - There was a failure initializing profiling API attach infrastructure.  This process will not allow a profiler to attach.  HRESULT: 0x80004005.  Process ID (decimal): 1056.  Message ID: [0x2509].
 
=========================== Installed Programs ============================
ABBYY FineReader 12 Professional (HKLM-x32\...\{F12000FE-0001-0000-0000-074957833700}) (Version: 12.1.426 - ABBYY Production LLC)
Acronis True Image 2015 (HKLM-x32\...\{EC394A67-873F-4E6B-AD26-3AA71C7DDA4C}) (Version: 18.0.6055 - Acronis) Hidden
Acronis True Image 2015 (HKLM-x32\...\{EC394A67-873F-4E6B-AD26-3AA71C7DDA4C}Visible) (Version: 18.0.6055 - Acronis)
Acronis Universal Boot Media Builder (HKLM-x32\...\{8FAB072E-6028-4BCD-A6CD-D179E4860073}) (Version: 11.5.38938 - Acronis)
Active@ ISO Burner 3.0 (HKLM-x32\...\{3B756F35-2504-429A-B36C-EA0961B6A2C0}_is1) (Version: 3.0 - LSoft Technologies Inc)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20060 - Adobe Systems Incorporated)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.00 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 19.0.0.213 - Adobe Systems Incorporated)
Adobe Audition CC 2014 (HKLM-x32\...\{F3388E10-EFA9-4A80-B28E-2E647F8D00C4}) (Version: 7.0.0 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.270 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.1.2 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.1.171 - Adobe Systems, Inc.)
Any Video Recorder version 1.0.4 (HKLM-x32\...\{17D86E62-4849-49BC-83D2-FA369CEEA9D9}_is1) (Version: 1.0.4 - anvsoft, Inc.)
AnyDVD (HKLM-x32\...\AnyDVD) (Version: 7.6.6.0 - SlySoft)
AnyMedia Player 4.5.4 (HKLM-x32\...\{1959CCD2-1227-4de4-97E7-04F29D526762}_is1) (Version: 4.5.4 - cyan soft ltd)
Avidemux 2.6 - 64 bits (HKLM-x32\...\Avidemux 2.6 - 64 bits (64-bit)) (Version: 2.6.10.150607 - )
BatchRename Pro (HKLM-x32\...\BatchRename Pro) (Version:  - )
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Business Accountz v3 v3 (HKLM-x32\...\1204-0196-3057-4789) (Version: v3 - accountz)
Canon iP7200 series Printer Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_iP7200_series) (Version:  - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.16 - Piriform)
CDisplayEx 1.10.29 (HKLM\...\CDisplayEx_is1) (Version:  - Progdigy Software S.A.R.L.)
CD-LabelPrint (HKLM-x32\...\MediaNavigation.CDLabelPrint) (Version:  - )
CloneDVD 7 Ultimate 7.0.0.11 (HKLM-x32\...\CloneDVD 7 Ultimate_is1) (Version:  - Copyright © 2003-2013 CloneDVD Studio.)
Contents (HKLM-x32\...\{C8A4DA60-6A94-4627-B7C9-DB6223D531FE}) (Version: 1.0.0.93 - Corel Corporation) Hidden
Corel FastFlick (HKLM-x32\...\_{10EC8494-8A92-49D8-9677-2483EB01F7F1}) (Version: 1.0.0.93 - Corel Corporation)
Creative Media Lite (HKLM-x32\...\Creative Media Lite) (Version:  - )
Creative Software Update (HKLM-x32\...\{86604C06-DA30-425E-AECE-47304FE81C45}) (Version: 1.01.02 - Creative Technology Ltd.) Hidden
Creative ZEN Stone Plus User's Guide (HKLM-x32\...\ZENStonePlusUG) (Version:  - Creative Tech)
CutePDF Writer 3.1 (HKLM\...\CutePDF Writer Installation) (Version:  3.1 - Acro Software Inc.)
Dazzle Video Capture DVC100 X64 Driver 1.06 (HKLM-x32\...\{BFF23267-1D19-444E-93E2-E5059BE805EA}) (Version: 1.06.0000 - Pinnacle) Hidden
Design-Lib.Com - Batch PSD to JPG 1.5 (HKLM-x32\...\Design-Lib.Com - Batch PSD to JPG 1.5) (Version:  - )
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
DirectX 9 Runtime (HKLM-x32\...\{3A9527CF-4E91-4683-A03F-F1AD022126E5}) (Version: 1.00.0000 - Sonic Solutions) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 3.16.1 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.37 - Dropbox, Inc.) Hidden
FileASSASSIN (HKLM-x32\...\FileASSASSIN) (Version: 1.06 - Malwarebytes)
FileZilla Client 3.14.1 (HKLM-x32\...\FileZilla Client) (Version: 3.14.1 - Tim Kosse)
FolderMatch v3.7.2 (HKLM-x32\...\FolderMatch_is1) (Version:  - )
Free Countdown Timer 3.1.0 (HKLM-x32\...\{404245D0-E836-4737-9C12-D4D0034540F5}_is1) (Version: 3.1 - Comfort Software Group)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Gramblr (HKLM\...\Gramblr) (Version: 2.6.6 - Gramblr Team)
HandBrake 0.10.2 (HKLM-x32\...\HandBrake) (Version: 0.10.2 - )
HD Tune Pro 5.60 (HKLM-x32\...\HD Tune Pro_is1) (Version:  - EFD Software)
HL-1110 series (HKLM-x32\...\{4F2442B7-A89E-42A4-8F0E-6937499855CA}) (Version: 1.0.0.0 - Brother Industries, Ltd.)
ICA (HKLM-x32\...\{10EC8494-8A92-49D8-9677-2483EB01F7F1}) (Version: 1.0.0.93 - Corel Corporation) Hidden
Icecream Media Converter version 1.56 (HKLM-x32\...\{896F1686-6F72-480B-B60B-336E7F8A2EE2}_is1) (Version: 1.56 - Icecream Apps)
iMacros Version 10.0.2.2823 (x64) (HKLM\...\{9C5118F7-E26D-4fc0-B7F4-4A067A0808FA}_is1) (Version: 10.0.2.2823 - Ipswitch, Inc)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 4.0.0.36 - Intel Corporation)
Intel® Watchdog Timer Driver (Intel® WDT) (HKLM-x32\...\{3FD0C489-0F02-481a-A3E1-9754CD396761}) (Version:  - Intel Corporation)
IPM_VS_Pro (HKLM-x32\...\{126FB9B0-85B6-476A-AF26-BE008D8DFC53}) (Version: 1.0 - Corel Corporation) Hidden
Java 8 Update 65 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418065F0}) (Version: 8.0.650.17 - Oracle Corporation)
Java 8 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218065F0}) (Version: 8.0.650.17 - Oracle Corporation)
K-Lite Mega Codec Pack 10.0.5 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 10.0.5 - )
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
MakeMKV v1.9.8 (HKLM-x32\...\MakeMKV) (Version: v1.9.8 - GuinpinSoft inc)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office FrontPage 2003 (HKLM-x32\...\{90170409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6201.1019 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506 (HKLM-x32\...\{3ee5e5bb-b7cc-4556-8861-a00a82977d6c}) (Version: 14.0.23506.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mindjet 14 (HKLM-x32\...\{5C1060A2-462B-4883-A26A-065EEF6E35DF}) (Version: 14.0.334 - Mindjet)
Movavi Screen Capture Studio 5 (HKLM-x32\...\Movavi Screen Capture Studio 5) (Version: 5.0.0 - MOVAVI)
Movavi Video Converter 14 wersja 14.3.0 (HKLM-x32\...\Movavi Video Converter 14_is1) (Version: 14.3.0 - )
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)
Norton 360 (HKLM-x32\...\N360) (Version: 22.6.0.142 - Symantec Corporation)
NVIDIA 3D Vision Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 358.91 - NVIDIA Corporation)
NVIDIA Graphics Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 358.91 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Password Agent 2.6.2 (HKLM-x32\...\Password Agent 2) (Version: 2.6.2  - Moon Software)
PDF-XChange 2012 (HKLM\...\{504022CD-6A58-42D5-ACC9-966F695AAD93}_is1) (Version: 5.0.266.0 - Tracker Software Products Ltd)
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
PhotoScissors 2.1 (HKLM\...\{664FCCAE-8187-4EC5-B191-758C040C999C}_is1) (Version:  - teorex)
Pixillion Image Converter (HKLM-x32\...\Pixillion) (Version: 2.90 - NCH Software)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7553 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
Roxio Creator NXT Pro 3 (HKLM-x32\...\{7B4B9450-39C8-454A-AA2D-6548EE4D21EB}) (Version: 16.0.50.1 - Roxio)
Roxio Virtual Drive x64 (HKLM\...\{632DCE79-2711-4B07-BB89-DA763E96840C}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
R-Studio 7.7 (HKLM-x32\...\R-Studio 7.7NSIS) (Version: 7.7.159562 - R-Tools Technology Inc.)
Setup (HKLM-x32\...\{F2BACD4C-71F0-487C-AC11-247833494E52}) (Version: 1.0.0.93 - Corel Corporation) Hidden
Share (HKLM-x32\...\{4AA35E5E-F12E-4CC9-92CD-049AF647841B}) (Version: 1.0.0.93 - Corel Corporation) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.0.0.9103 - Microsoft Corporation)
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.112 - Skype Technologies S.A.)
SmartDraw 2013 (HKLM-x32\...\SmartDraw 2013) (Version:  - SmartDraw.com)
SmartFTP Client (HKLM\...\{0116E489-D3B9-4382-8E04-E0B5800EAA1F}) (Version: 7.0.2174.0 - SmartSoft Ltd.)
SmartGenealogy (HKLM-x32\...\SmartGenealogy_is1) (Version: V 3.0 W  (http://alainlecomte.free.fr/Download2.htm) - )
SoundTaxi Media Suite 4.5.4 (HKLM-x32\...\{EF4C657F-632F-4CED-A220-F4C1C724241C}_is1) (Version: 4.5.4 - cyan soft ltd)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tag&Rename 3.9.1 (HKLM-x32\...\Tag&Rename_is1) (Version: 3.9.1 - Softpointer Inc)
TL-WN851ND Driver (HKLM-x32\...\{4BAE4C76-44C3-418F-B715-6BBF5A65323E}) (Version: 1.00.0000 - TP-LINK)
TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 2.01.0012 - TP-LINK)
Traders Way MetaTrader 4 (HKLM-x32\...\Traders Way MetaTrader 4) (Version: 4.00 - MetaQuotes Software Corp.)
Turbo Lister 2 (HKLM-x32\...\{8927E07C-97F7-4A54-88FB-D976F50DD46E}) (Version: 2.00.0000 - eBay Inc.)
Update for Skype for Business 2015 (KB3039776) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{0FA8AE0C-69AE-4F60-A1AB-F79C6BA5A999}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114831) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{319F14FC-24A0-4A07-B84C-C7450AF9422F}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114831) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{319F14FC-24A0-4A07-B84C-C7450AF9422F}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB3114831) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{319F14FC-24A0-4A07-B84C-C7450AF9422F}) (Version:  - Microsoft)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.2 - VideoLAN)
VSClassic (HKLM-x32\...\{3342D238-E332-43BB-B406-C6EE82273708}) (Version: 1.0.0.93 - Corel Corporation) Hidden
VSPro (HKLM-x32\...\{6AA550DB-4863-44C7-863F-4F4C7D13649F}) (Version: 1.0.0.93 - Corel Corporation) Hidden
WinISO (HKLM-x32\...\WinISO) (Version: 6.4.0.5170 - WinISO Computing Inc.)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
Xara3D6 (HKLM-x32\...\{B3783869-5D14-4838-A042-910DF816D070}) (Version: 1.00.0000 - Xara Group Ltd.)
 
========================= Memory info: ===================================
Percentage of memory in use: 68%
Total physical RAM: 8142.29 MB
Available physical RAM: 2597.06 MB
Total Virtual: 16282.78 MB
Available Virtual: 8381.13 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:113.81 GB) NTFS
2 Drive d: (Roseanne) (CDROM) (Total:4.32 GB) (Free:0 GB) UDF
3 Drive e: (Local Disk) (Fixed) (Total:2794.52 GB) (Free:308.24 GB) NTFS
4 Drive f: (Local Disk) (Fixed) (Total:1863.01 GB) (Free:198.93 GB) NTFS
5 Drive g: () (Fixed) (Total:465.76 GB) (Free:314.74 GB) NTFS
6 Drive h: (Seagate Expansion Drive) (Fixed) (Total:2794.51 GB) (Free:3.59 GB) NTFS
7 Drive i: (Seagate Expansion Drive) (Fixed) (Total:2794.39 GB) (Free:1320.72 GB) NTFS
8 Drive j: (Seagate Expansion Drive) (Fixed) (Total:2794.39 GB) (Free:1320.75 GB) NTFS
 
========================= Users: ========================================
User accounts for \\JOE-PC
 
Administrator            Guest                    Joe                      
 
 
**** End of log ****

Edited by hamluis, 14 April 2016 - 02:33 PM.


#11 hamluis

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Posted 14 April 2016 - 02:56 PM

I would run a diagnostic (long) on the 500GB ST3500418AS drive. and the 3TB WDC WD30EURS-00D8PB0 drive.

 

GSmart, dc3 - http://www.bleepingcomputer.com/forums/t/583148/sudden-power-shut-off-for-no-apparent-reason/page-2#entry3767731

 

Louis



#12 DavisMcCarn

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Posted 15 April 2016 - 06:50 AM

Or at least check the health of those other 3 drives: (HDTune works on them, too)
6 Drive h: (Seagate Expansion Drive) (Fixed) (Total:2794.51 GB) (Free:3.59 GB) NTFS
7 Drive i: (Seagate Expansion Drive) (Fixed) (Total:2794.39 GB) (Free:1320.72 GB) NTFS
8 Drive j: (Seagate Expansion Drive) (Fixed) (Total:2794.39 GB) (Free:1320.75 GB) NTFS

You might also want to go to Programs and Features (Win-Key+R and appwiz.cpl<enter>), highlight the Microsoft .Net 4 entry, and repair it. Either something is trying to exploit .Net or it got messed up somehow.
Computer dinosaur, servicing PC's since 1976

#13 Willy22

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Posted 15 April 2016 - 08:16 PM

Suggestions:

- You've got two Firewalls running. Norton 360 & the Windows Firewall. Disable one of them.

- Memory usage is high (72%). Install PcWinTech's Cleanmem. It reduces memory usage every 15 minutes and let it collapse the file cache as well.

- I see A LOT OF failed Updates. Was that as a result of not having installed .NET 4.0 ? I hope you didn't run the build-in "Disk clean Up" tool and removed LOTS of archived "Windows Update" files.

- Free disk space (C: and 2 other drives) is low ( <= 12 %). Time to move A LOT OF files you never/rarely open to a USB drive and then run the build-in "Disk Defragmentation" program.

- Run GSmartcontrol and tell us how many red(-ish) lines show up in the "Attributes" tab for each drive.

http://gsmartcontrol.sourceforge.net/home/


Edited by Willy22, 15 April 2016 - 09:53 PM.


#14 Willy22

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Posted 15 April 2016 - 08:44 PM

- You're running the RAM in "Single Channel" Mode ? Did you do something with your RAM in the past months ? Fiddle with the mother board settings ?

- Or gives SPECCY a false reading here ?


Edited by Willy22, 16 April 2016 - 01:35 AM.


#15 joebeaven

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Posted 17 April 2016 - 04:58 AM

I've repaired .NET and installed updates. (I switched from automatic to manual updates so I can make sure I don't install that annoying Windows 10 pesterware.) I haven't used the "Disk clean Up" tool.
 
Most of the Windows firewall settings are unavailable. It says: "These settings are being managed by vendor application Norton 360". The only thing I was able to do was to disable the firewall for Domain Profile under Advanced Settings. I've installed Cleanmem.
 
I haven't touched my RAM since I first installed it. My system says I'm using 8GB. If I am in single channel mode, how do I switch to dual?
 
I haven't been able to complete a GSmart scan for 3TB WDC WD30EURS-00D8PB0 yet. The first one failed and I haven't had my computer on for long enough to do another one since. Here are the results for 500GB ST3500418AS:
 
 
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.12
Device Model:     ST3500418AS
Serial Number:    6VMC73M4
LU WWN Device Id: 5 000c50 02200c55c
Firmware Version: CC38
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Fri Apr 15 09:25:31 2016 GMTDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (  600) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   1) minutes.
Extended self-test routine
recommended polling time: (  87) minutes.
Conveyance self-test routine
recommended polling time: (   2) minutes.
SCT capabilities:       (0x103f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   114   099   006    Pre-fail  Always       -       60045590
  3 Spin_Up_Time            0x0003   097   097   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   096   096   020    Old_age   Always       -       4302
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   083   060   030    Pre-fail  Always       -       218266815
  9 Power_On_Hours          0x0032   095   095   000    Old_age   Always       -       5185
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   020    Old_age   Always       -       1280
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   049   000    Old_age   Always       -       38655426838
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   067   052   045    Old_age   Always       -       33 (Min/Max 31/33)
194 Temperature_Celsius     0x0022   033   048   000    Old_age   Always       -       33 (0 4 0 0 0)
195 Hardware_ECC_Recovered  0x001a   028   018   000    Old_age   Always       -       60045590
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       25469156074255
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       498780152
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       2529276541
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      5185         -
# 2  Extended offline    Interrupted (host reset)      00%      5183         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.





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