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Network Issue- One or more network protocols are missing


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#1 KYkid85

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Posted 11 April 2016 - 01:45 PM

Network Issue - One or more network protocols are missing
by KYkid85 / April 11, 2016 11:32 AM PDT

Cannot log into the internet from computer. Lenovo Edge 15 Windows 10.
All other computers in house work fine. In fact ran over to friends house and still same issue

Possible Issue - Updated Adobe Flash Player and a few other random things when going to bed. 3 days later i turned on comp and this issue happened

This is a list of what i have done so far
- Anti Virus is up to date
- Date and time are correct
-Plugged in ethernet cable, Network now shows both ethernet and Wifi SSID but no internet access- so its login in but no internet available; also attempted everything with just ethernet and wifi activated.

-admin CMD - ping 127.0.0.1- 0%loss so its not my network card

-cmd >ifconfig- reads my friends WLAN and my house WLAN correctly

-cmd> nets int ip reset c:\resetlog.txt, everthing checks ok

-cmd> ifconfig /renew; error occurred while renewing interface wifi

-network troubleshooting did not resolve anything too

-restored backup from 1 month ago

Please Help!!



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#2 Wand3r3r

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Posted 11 April 2016 - 03:20 PM

Please post the results of a ipconfig /all for review.



#3 KYkid85

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Posted 11 April 2016 - 05:15 PM

ifconfig /all

 

Windows IP Configuration

Host Name ..................:.Lenny

Primary Dns Suffix........:

Nose Type.....................:

IP Routing Enabled.......: No

WINS Proxy Enabled.....: No

 

Ethernet adapter Ethernet

Media State...................: Media Disconnected

Connection-specific DNS Suffix......:"local IPV"

Description.....................: Realtek PCIe GBE Family Controller

Physical Address............: 54-EE-75-30-71-47

DHCP Enabled................: Yes

Auto configuration Enabled: Yes

 

Wireless LAN adapter Wi-fi

Media State...................:Media Disconnected

Connection-specific DNS Suffix..:

Description....................: Intel® Dual Band Wireless-AC 3160

Physical Address............

DHCP Enabled..............: YES

Auto configuration enabled:YES

 

Wireless LAN adapter local area connection 2: 

Media State....................:Media Disconnected

Connection-specific DCS Suffix:

Description......................: Microsoft hosted network virtual adapter

#2

Physical Address.............:

DHCP Enabled................: Yes

Auto configuration enabled: YES

 

Wireless LAN adapter local area connection #8

Media State.....................: media disconnected

Connection specific DNS Suffix:

Description......................: Microsoft Wifi direct virtual adapter #3

 

Physical address.............:

DHCP Enabled................: Yes

Auto configuration enabled: Yes



#4 Wand3r3r

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Posted 11 April 2016 - 10:03 PM

You have "media disconnected" which means you don't have a physical network connection by either wifi or wired.

 

When was the last time either/both were working?



#5 KYkid85

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Posted 12 April 2016 - 01:53 AM

I ended up doing a factory reset and Internet is now working. Now I just have to get All my stuff back




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